We had already taken delivery of a sofa and arm chair during September 25/February 26. Both times helped by Neil Thomas. So when it came to ordering a corner sofa for our lounge we headed straight... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic store with great selection and really helpful staff. It’s worth driving an hour away. Paul Nicola was especially knowledgeable, patient, and went well out of his way to ensure we found the p... See more
Company replied
Delivery of 3 and 2 sofas, which was on time and we were kept informed. Steve and Gary were outstanding, very professional, polite and friendly and most importantly respectful of our property. Cov... See more
Company replied
Fishpools is by far the best destination for furniture of all types. Two aspects combine to make the experience perfect. Firstly the size and range of products is amazing, secondly their knowledge... See more
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Company details
About Fishpools
Written by the company
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contact info
115 High Street, EN8 7AL, Waltham Cross, United Kingdom
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Very professional friendly delivery…
Very professional friendly delivery drivers who did an outstanding job.
June 30, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team were professional, friendly and did such an outstanding job. Your kind comments are very much appreciated, and we’ll be sure to pass them on to the team.
Kind regards,
Fishpools
Great service
Great service, from sales to the delivery crew, so from purchase through to be seated on the sofa. Just the right amount of communication, the sales guy David did a great job, not to pushy, answered all queries in a timely manner, resolved one invoicing error with minimum of fuss. When the sofa was delivered the level of protection and care was outstanding, so give the delivery guys a pat on the back too. Would recommend
July 3, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
David Delieu was very help full and…
David Delieu was very help full and gave us good guidance when making our choice of sofa .
April 14, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
The delivery guys took great care not…
The delivery guys took great care not to damage my walls and floors and doors and were pleasant and helpful.unfortunately the care package for the leather chairs had not been loaded but I was assured that will arrive next week🤞🏼
July 4, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Delivery went very smoothly
Delivery went very smoothly , both men assembled the furniture and cleared all rubbish very professionally.
July 4, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Glass table and matching chairs
I purchased a very expensive glass table and six chairs. After just 3 years four faux leather chairs have worn very badly on front and side and are now an embarrassment. Fishpools said they were out of warranty and are no longer manufactured so replacement to match the table was not possible.
The company representatives were unhelpful which reflected badly on the company or is it standard policy.
The chairs were used by adults only and not by children.
This company should not be relied on to give a fair after service.
June 26, 2026
Unprompted review
Reply from Fishpools
We're sorry to read that you're disappointed with your dining chairs and with the outcome of your enquiry.
Having reviewed your order, your six dining chairs were delivered in September 2021. When you contacted us, the chairs were over 4 years old and therefore outside the manufacturer's warranty. After assessing the information provided, we were unable to uphold your claim as the condition reported was consistent with the age and use of the chairs rather than a manufacturing fault.
This chair range has also been discontinued, meaning we are unable to supply matching replacements.
While we appreciate this was not the outcome you were hoping for, our decision was made in line with our warranty policy and the assessment of your claim. We reject the suggestion that we do not provide fair after-sales service, as every claim is reviewed individually and fairly based on the available evidence and the applicable warranty terms.
Kind regards,
Fishpools Customer Services
Malcolm and colleague delivered with…
Malcolm and colleague delivered with great care clearly a credit to Fishpools
July 4, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Sofa delivery
Desmond and his partner were professional, courteous, and thorough. I was very happy with their work, and I'm delighted with my new sofa. It's fabulous!
Thank you Fishpools.
Sean Lydon - London N10
July 4, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Great service as always from fishpools
Great service as always from fishpools. Call from delivery man 10mins before arrival. Set the furniture exactly where it was wanted.
Very nice delivery men. Happy customer😊
July 3, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Very good communication when the…
Very good communication when the delivery was unavoidably late. Care taken to avoid damage to my property and clear instructions on how to operate the goods.
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Team were courteous and friendly
Team were courteous and friendly. Clearly knew exactly what to do. Great overall experience.
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Excellent delivery man done a good job…
Excellent delivery man done a good job cleaning and tidy
July 3, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Great delivery on time
Great delivery on time, unpacked my Chairs took all packaging away nice guys thank you Mrs jHeyes
July 3, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Very pleasant.
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
My elderly parents were really pleased…
My elderly parents were really pleased with the service provided by the delivery team and are very happy with their new furniture.
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
The guys who delivered it were lovely
The guys who delivered it were lovely, very polite and respectful. Thank you Paul and Desmond!
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Delivery service was outstanding
Delivery service was outstanding, quick clean and on time. Thank you
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Very professional and friendly
Very professional laid mats down to protect flooring. Very polite and friendly.
July 1, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
Fishpools delivery
The delivery guys did a great job and were very careful when entering our home.. good job
July 2, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
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