They don't stand by any of their products, I believe its 1 owner operator only working for the company. No humans to help you onboard, troubleshoot or do anything, even purchase.
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See what reviewers are saying
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... See more
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... See more
Company replied
I cannot imagine running our Wellness and Weight Loss Programs without the Fit3D! Laser read inches PLUS body composition is game changing and levels up our practice and helps us provide the absolute... See more
Company replied
Company details
Written by the company
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
Contact info
94063, Sacramento , United States
- service@fit3d.com
- www.fit3d.com
3.7
Average
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
We have been extremely satisfied with…
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
March 14, 2025
Unprompted review
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I contacted support about switching who…
I contacted support about switching who has access to my account and merging two accounts into one.
I received response very quickly!
And all issues were resolved surprisingly fast and easily!
Very impressed!
March 10, 2025
Unprompted review
The scan was so easy
The scan was so easy. After the scan, I reached out for support twice and they were very responsive and helpful.
March 6, 2025
Unprompted review
Very Responsive
Very responsive to email requests..sent a request this morning, resolved within minutes....
March 5, 2025
Unprompted review
Quick reply and delivered exactly what…
Quick reply and delivered exactly what was asked.
March 4, 2025
Unprompted review
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Speedy and solved our issue
Speedy and solved our issue! THank you!
February 26, 2025
Unprompted review
Marlon was Awesome
Marlon was great in answering my questions, giving me clarification, and quick to reply. 5/5 awesome
February 25, 2025
Unprompted review
I made 2 email accounts and Tech…
I made 2 email accounts and Tech support was able to merge the 2 together.
The scan was very interesting and informative to help me on my fitness journey.
February 21, 2025
Unprompted review
Reply from Fit 3D
Thanks Nick for the feedback.
Measurements clearly wrong
Measurements clearly wrong, checked with a tape. Pseudoscience quakery at its worst.
February 4, 2025
Unprompted review
Reply from Fit 3D
Dear BCU,
Thank you for your feedback. We take measurement accuracy very seriously and follow ASTM International standards, which are globally recognized for ensuring consistency and reliability in body measurements.
That said, manual measurements with a tape measure can often vary based on technique, tension, and placement, leading to differences when compared to digital scans. Our technology is designed to provide consistent, repeatable results over time, which is crucial for tracking progress.
If you have specific scans you’d like us to review, we’d be happy to assist. Please reach out to our support team at service@fit3d.com, and we’ll be glad to take a closer look.
Best,
The Fit3D Team
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5-star all the way
I have 2 email addresses and accidentally used them both for scans. I emailed for help and the response was so quick!! They were able to get my scans to one account in no time. 5 stars all the way!
February 10, 2025
Unprompted review
Reply from Fit 3D
Thanks Jill. Have a great day.
Amazing!
I love the scans and managing my account. The scans are accurate and help you to reach your goals
February 6, 2025
Unprompted review
Reply from Fit 3D
I'm glad to hear you were pleased with the quality of our 3D scans! -P
Quick Response Time
They were able to quickly respond to the customer service request I input, and solved it easily.
January 31, 2025
Unprompted review
Outstanding customer service
I received a response instantly to confirm my request was received. I then received a complete answer within 8 minutes
Quite satisfied with the Fit3d product and support
January 29, 2025
Unprompted review
Reply from Fit 3D
Wow, just 8 minutes! We aim to respond within 30 minutes to an hour, so this is awesome to see. Glad we could assist you quickly! -P
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FIT3D for the win!
The Body scan is very details and give a lot of neat information. I am thinking about doing one every 6 months or so to see progress/differences.
First, I did have to request some help to access the result and FIT3D was on top to assist me and resolve very fast my issue.
My recommendation, just do a scan, you will be amaze what you will learn about your body!
January 27, 2025
Unprompted review
Reply from Fit 3D
Thanks for the recommendation. Keep us in the loop about your progress. -Patrick
I have to say that the customer service…
I have to say that the customer service was very good from the support team, I especially appreciate the speed and attention of Patrick Donnelly.
January 22, 2025
Unprompted review
Reply from Fit 3D
Gracias por tus amables palabras. Espero que sus instalaciones en España sigan funcionando sin problemas -P
Prompt communication!
II joined a different fitness facility. My Fit3D scan profile was attached to my old location. I requested, via email, for my profile to be transferred or deleted to allow me to use my email address at my new facility. I received contact & resolution promtly...within 24 hrs!
January 20, 2025
Unprompted review
Reply from Fit 3D
Thanks for using Fit3d and including us in your fitness journey.
Very attentive customer service
Very attentive customer service! Received exactly what I needed quickly. Thank you!
January 16, 2025
Unprompted review
Reply from Fit 3D
I see that Marlon handled your ticket. I'll pass on the kind words to him. Thank you for sharing your feedback. -P
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Great support
The support team was super on it and helped me to solve an issue extremely quickly.
Great service
January 15, 2025
Unprompted review
Reply from Fit 3D
Adam - Thank you for your kind words! We're thrilled to hear our support team could assist you quickly. We appreciate you taking the time to share your experience. -Patrick
Can't find capacity to Switch Gyms and their Coaches
My Fit 3d was originally set up with Gym #1. I moved to Gym #2 and there was no way for me to change my associated gym. Gym #2 has Fit3d technology and I was able to log into the machine and update my scan, but cannot share with the Coaches from Gym #2. We cannot figure out how to move the account and I don't want to sign in with another login or lose the history
January 16, 2025
Unprompted review
Reply from Fit 3D
Hi Denise,
This actually seems like a pretty simple fix for us to do in support. We just need to update your "home facility".
Email us at service@fit3d.com & we should be able to fix in a few minutes.
-Patrick
-Patrick
Quick and efficient support
The support team responded to my inquiry quickly and promptly, providing a smooth and efficient experience. Thank you!
January 14, 2025
Unprompted review
Reply from Fit 3D
Thanks KX! I'll pass this onto Norma & the team. -Patrick
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