We are a married couple and visited the Tunbridge Wells store recently, looking for an exercise bike we can both use. We celebrated our 60th anniversary this year but are keen to stay as fit as possib... See more
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See what reviewers are saying
We've used Fitness Superstore before and always found them excellent. We wanted some more kit and Julian was super knowledgable and helpful. He spent time making sure we had all the information and he... See more
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Excellent service with experienced, informed, and enthusiastic advice on demand from a friendly store team (Chris especially). The price was also v competitive. This is why people should keep shopping... See more
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So pleased we finally found somewhere that stocked exercise bikes (and home gym equipment) you could see and try, makes such a big difference when choosing rather than having to buy from online store... See more
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Company details
- Fitness Equipment Store
- also in
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore - Tunbridge Wells
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
30-34 Grosvenor Rd, TN1 2AP, Tunbridge Wells,, Kent, United Kingdom
- 01892 883747
4.8
Excellent
200 reviews
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Reply from Fitness Superstore - Tunbridge Wells
Philip Reid,
We're happy you received very good products and super quick delivery! We appreciate your positive feedback and are grateful for your time.
Kind Regards
Fitness Superstore Tunbridge Wells
Julian was extremely accommodating and…
Julian was extremely accommodating and helpful when showing us around the shop. Made our purchase quick and easy!
August 5, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
DC,
We're delighted to hear that our team member was accommodating and helpful during your visit. It's wonderful to know that your purchase was quick and easy!
Kind Regards
Fitness Superstore Tunbridge Wells
The delivery and the product was great. The shop was awful.
The delivery and the product was great.
I am giving one star to the service I received when I went into the showroom in Tunbridge Wells to have a look at what I selected for buy on the website. The man was rude and very disinterested in me being there. He pointed out the bikes and when I asked them to talk me through them he said "well the more you spend the better they are, just sit on them and try them out". I didn't expect a huge presentation but I didn't expect some kind of sales explanation.
Wouldn't recommend going into the shops - just use the website.
July 26, 2026
Reply from Fitness Superstore - Tunbridge Wells
Hi Johnny,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with both your bike and the delivery service. However, we're sorry to learn that your experience when visiting our showroom left you feeling disappointed.
We understand that a showroom visit is an important part of the buying journey, giving customers the opportunity not only to see and try the equipment, but also to benefit from knowledgeable guidance and support.
We have reviewed your feedback internally and also appreciated the opportunity to speak with you directly to better understand your concerns. Feedback such as yours is extremely valuable, as it helps us reflect on our customer experience and identify opportunities to improve.
While we are pleased that you are happy with your bike, we regret that your impression of our showroom did not match the standards of service we strive to deliver. Thank you for bringing this matter to our attention and giving us the opportunity to review it.
We hope you continue to enjoy your bike, and should you choose to visit us again in the future, we would welcome the opportunity to demonstrate the high standards of service we aim to provide to every customer.
Kind regards,
Fitness Superstore
Visited the store to look at Treadmills
Visited the store to look at Treadmills. Julian was very helpful throughout and we purchased same day. Great service.
August 1, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Shelley,
We are so pleased to hear about your positive experience with our team member. We appreciate you sharing your kind words and are delighted you found what you were looking for.
Kind Regards
Fitness Superstore Tunbridge Wells
Use the shop, not the website. Better experience
We entered the shop in tunbridge wells with a specific mission. To buy the equipment we use in the gym for the same price as a gym membership. Chris was mega helpful. Talked through our usual routine and put together a catalogue of equipment we needed. Then went through the costs and monthly payments with 0% apr and discounts to get us what we wanted. The whole shopping experience was a pleasure and can not be compared to just ordering online. Getting to touch and use the equipment before buying with advise and help from Chris. 100% deserving this 5 star review
August 2, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Customer,
We're thrilled to hear about your excellent experience at our Tunbridge Wells store! We're delighted our team member was so helpful in guiding you through the equipment options and making your shopping experience a pleasure. We appreciate you highlighting the benefits of trying equipment in person.
Kind Regards
Fitness Superstore Tunbridge Wells
Another great visit …
We had Ricky looking after us on our recent visit, very helpful and friendly and was a pleasure to deal with. It’s great to be able to pop in and actually see and try products. Another fantastic experience at the Tunbridge wells shop
July 26, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Mark Lindsay,
We're delighted to hear about your fantastic experience at our Tunbridge Wells store. It's wonderful that our team member was so helpful and friendly, and that you enjoyed being able to see and try products.
Kind Regards
Fitness Superstore Tunbridge Wells
Spirit XT485 Folding Treadmill
I have been looking at various treadmills for some time now. Today I finally decided which one I want and Ricky at your Tunbridge Wells branch made the whole purchasing process an absolute dream!! A great product (hopefully) together with a great price and Ricky's flawless service, what’s not to like. Cheers Ricky.
July 31, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
James B,
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member made your purchasing process a dream. We appreciate your kind words and hope you enjoy your new treadmill!
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent service from Julian thanks
Excellent service from Julian thanks
July 29, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
James Venton,
We are so pleased to hear that you received excellent service from our team. Thank you for your positive feedback; we truly appreciate it.
Kind Regards
Fitness Superstore Tunbridge Wells
New exercise bike
Placed the order and spoke with Ricky. Always helpful and the delivery arrived quickly. Great service
July 16, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
John Scott,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team was helpful and that your delivery arrived quickly. Thank you for your kind feedback!
Kind Regards
Fitness Superstore Tunbridge Wells
Comfortable Confident Customer Service
Professional customer service with genuine passion to find the right fit solution for my wife and I.Greatly appreciated and well worth the drive to experience and meet Ricky.NordicTrack delivered as planned and assembled.Many thanks to Ricky for his help.Will visit Tonbridge store again for equipment once we have moved
July 17, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Graham Ryall,
We're delighted to hear about your positive experience with our team member and that they helped you find the perfect solution. It's wonderful that your delivery and assembly went as planned. We look forward to your next visit!
Kind Regards
Fitness Superstore Tunbridge Wells
Great staff and great service.
Ricky provided great service and very helpful.
July 25, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
MAD JC,
We're so pleased to hear that you received such great service and found our team member to be very helpful. Thank you for sharing your positive experience!
Kind Regards
Fitness Superstore Tunbridge Wells
The installation team were excellent
The installation team were excellent.
Did the job n cleared everything.
July 17, 2026
Reply from Fitness Superstore - Tunbridge Wells
Bhav Patel,
We're so glad to hear our installation team provided excellent service and left everything tidy! Thank you for your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent customer service!
Chris made the whole experience easy and straight forward; would definitely recommend the Tunbridge Wells Fitness Superstore if you are looking for great products and service.
July 23, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Mrs Claire White,
We're happy to hear that your experience was easy and straightforward. We appreciate your recommendation and positive feedback regarding our products and service!
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent and prompt service
Excellent and prompt service from Julian in sourcing a particular item.
July 24, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Happy Customer,
We are thrilled to hear our team provided such excellent and prompt service. Thank you for sharing your positive experience with us!
Kind Regards
Fitness Superstore Tunbridge Wells
Great service
Great service from Julian. Took his time explaining the differences between the treadmills and letting us try them. Nothing was too much trouble. Happy to recommend.
July 18, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
GI,
We're so pleased to hear that our team member provided such great service, taking the time to explain the differences and allow you to try the treadmills. We appreciate your recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Ordering via online chat
I used on the online chat with Ricky at the Tunbridge Wells Store to order an item, have it delivered and assembled, and have an old item taken away. Easy as pie and just a great all round service.
July 21, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Tony C,
We're so happy to hear that your experience with our team at the Tunbridge Wells store was excellent. We appreciate you sharing your positive feedback with us!
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent service from start to finish
Excellent service from start to finish. They really know their products and don't try to sell you things you don't need. Just good old-fashioned customer service. I'd definitely recommend them if you're looking for fitness supplies.
July 19, 2026
Reply from Fitness Superstore - Tunbridge Wells
Derek Childs,
We're delighted to hear that you experienced excellent service and found our team knowledgeable. We appreciate your kind words about our customer service and your recommendation for fitness supplies.
Kind Regards
Fitness Superstore Tunbridge Wells
Knowledgeable and informative
Knowledgeable and informative. Listened to my needs, having had recent spinal injury and rehabilitation following surgery, took time to ensure my needs were met.
July 20, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Gillian,
We're so glad we could provide the attentive and knowledgeable support you needed, especially after your surgery and rehabilitation. Your well-being is our priority.
Kind Regards
Fitness Superstore Tunbridge Wells
Great service and sorted my order very…
Great service and sorted my order very quick
July 13, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Nick W,
We're delighted to hear that you experienced great service and that your order was sorted out very quickly. Thank you for your positive feedback.
Kind Regards
Fitness Superstore Tunbridge Wells
Great range of equipment
Knowledgeable and friendly staff.
Good range of equipment to try.
Easy parking near by.
July 5, 2026
Reply from Fitness Superstore - Tunbridge Wells
Ray Pope,
We're happy to hear that you found our staff knowledgeable and friendly. We're also glad you appreciated the variety of equipment and easy parking.
Kind Regards
Fitness Superstore Tunbridge Wells
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