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Fitzula's Gift Shop Reviews 412

•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often finding unique items that are hard to locate elsewhere. Many people highlight the prompt and efficient delivery service, noting that orders frequently arrive quickly and are well-packaged, ensuring items are protected during transit. Consumers also appreciate the overall quality of the products and the smooth ordering process. However, some customers occasionally received products that did not perfectly match their expectations, such as a stone being a different color than anticipated or an item not having a specific feature like standing upright. A few people also reported receiving damaged items despite careful packaging.

What people talk about most

Product

People report positive experiences with product. Customers are consistently satisfied with the quality and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the fast... See more

Order

Clients share positive opinions on order. Customers are pleased with the ordering process, highlighting its... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Service

Consumers find service to be positive. Many reviewers praise the great service, often highlighting its speed... See more

Based on these reviews

Rated 5 out of 5 stars

Fitzula’s saved the day. Our daughter lost her favorite stuffed animal on a recent family trip and was devastated. We searched high and low for Tucker the Turtle and he was nowhere to be found. After... See more

Rated 5 out of 5 stars

Got additional cat finger puppets that I wanted, having bought one on a recent trip to Good’s Store in East Earl, PA (Amish country). Completed my set (orange, tuxedo, and calico) through you!

Rated 5 out of 5 stars

I just wrote a review. I will be glad to write this second review. I have been dealing with your employee Madison. She is fantastic at her job. She makes my experience pleasant and easy. She... See more

Rated 5 out of 5 stars

I ordered 2 Jim Shore Patriotic Cardinals. They were packed well and arrived without damage. Fitzula's Gift Shop is a terrific seller and I have never been disappointed with a purchase.

Company details

  1. #21 of 119 best companies in Gift Shop
  2. #10 of 40 best companies in Collectibles Store

Written by the company

Since 1962, Fitzula's has been a family run business with a knowledgeable and friendly staff to help with any questions you may have and assist in any way possible. You will find a large selection of gifts and collectibles for all occasions. Fitzula's has many well-known brands such as Byers' Choice, Department 56, Heartwood Creek by Jim Shore, Disney, Willow Tree, Precious Moments, Ganz and many others. You can find candles, figurines, ornaments, sun catchers, garden statues, house and garden flags, wind chimes, coffee mugs, wine glasses, stuffed animals, board games, puzzles, and much more!

Contact info

4.8

Excellent

TrustScore 5 out of 5

412 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service.

Not only was it fast delivery, but they also called me to confirm that I wasn't being scammed with a billing and shipping address not being the same.
I thought that was great customer service. Thank you!

October 7, 2025
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Rated 1 out of 5 stars

The product that I ordered wasn’t…

The product that I ordered wasn’t exactly what I ordered. It should’ve been pink instead of a more of a red ruby in color. the stone that’s in it and the design is not actually what I was looking for for the original.

October 7, 2025
Rated 5 out of 5 stars

Unique gift

This product is unique and exactly as described. Speedy shipping topped off a great experience.

October 2, 2025
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