Absolutely unacceptable. The staff treat delivery drivers with clear disrespect and discrimination, as if they are inferior. The attitude is rude, dismissive, and degrading. No one deserves to be trea... See more
Location
Switch locationUnit 18 , Festival Leisure Park, Waterfront Walk, SS14 3WB Basildon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered just a plain burger that's on me but the burger i got was completely tasteless. Nothing to do with staff or service just the quality of the burger. First time I've ever added salt and pepper t... See more
Five Guys Is Not Good for you it's unhealthy I'm sorry but it's got a stupid name aswell
Amazing burgers , on very low prices , i dont know why people are commenting bad. It is one of my favourite burger places in Basildon. When something is cheap you cant expect a five stars restauran... See more
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
Unit 18 , Festival Leisure Park, Waterfront Walk, SS14 3WB, Basildon, United Kingdom
Replied to 23% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely unacceptable
Absolutely unacceptable. The staff treat delivery drivers with clear disrespect and discrimination, as if they are inferior. The attitude is rude, dismissive, and degrading. No one deserves to be treated this way—this place seriously needs to change.
Ordered just a plain burger that's on…
Ordered just a plain burger that's on me but the burger i got was completely tasteless. Nothing to do with staff or service just the quality of the burger. First time I've ever added salt and pepper to a burger.
Amazing burgers
Amazing burgers , on very low prices , i dont know why people are commenting bad.
It is one of my favourite burger places in Basildon.
When something is cheap you cant expect a five stars restaurant.
Five Guys Is Not Good for you it's…
Five Guys Is Not Good for you it's unhealthy I'm sorry but it's got a stupid name aswell
I thought a mince meat patty was going…
I thought a mince meat patty was going to be overpriced and unimpressive.
I then saw an article, that explained how fresh the products were and stated “they want complaints about having too many fries”. So I decided I must try this as a birthday treat, as it’s considered expensive.
£8.95 for a hamburger, but when I chose the toppings, I knew I couldn’t make it at home cheaper.
We then had nuts on the table while we waited for our food, which arrived steaming hot! The choice of drinks, with unlimited refills, it was delicious!
Then the staff, the lady who served us to watching the staff cook the food. The multitasking, organisation, and efficiency was obvious, with the added bonus of friendly, approachable, and kind people.
I will never consider five guy’s expensive , I will happily spend £8.95 on a burger instead of the Golden Arches meals (same price).
Basildon five guys, absolutely fabulous

Reply from Five Guys UK - Basildon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







