Five Guys UK - Basildon Reviews 5

TrustScore 2.5 out of 5

2.6

Unit 18 , Festival Leisure Park, Waterfront Walk, SS14 3WB Basildon, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely unacceptable. The staff treat delivery drivers with clear disrespect and discrimination, as if they are inferior. The attitude is rude, dismissive, and degrading. No one deserves to be trea... See more

Rated 1 out of 5 stars

Ordered just a plain burger that's on me but the burger i got was completely tasteless. Nothing to do with staff or service just the quality of the burger. First time I've ever added salt and pepper t... See more

Rated 1 out of 5 stars

Five Guys Is Not Good for you it's unhealthy I'm sorry but it's got a stupid name aswell

Rated 4 out of 5 stars

Amazing burgers , on very low prices , i dont know why people are commenting bad. It is one of my favourite burger places in Basildon. When something is cheap you cant expect a five stars restauran... See more


Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

  • Unit 18 , Festival Leisure Park, Waterfront Walk, SS14 3WB, Basildon, United Kingdom

2.6

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Absolutely unacceptable

Absolutely unacceptable. The staff treat delivery drivers with clear disrespect and discrimination, as if they are inferior. The attitude is rude, dismissive, and degrading. No one deserves to be treated this way—this place seriously needs to change.

April 13, 2026
Unprompted review
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Rated 4 out of 5 stars

Amazing burgers

Amazing burgers , on very low prices , i dont know why people are commenting bad.
It is one of my favourite burger places in Basildon.
When something is cheap you cant expect a five stars restaurant.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

I thought a mince meat patty was going…

I thought a mince meat patty was going to be overpriced and unimpressive.
I then saw an article, that explained how fresh the products were and stated “they want complaints about having too many fries”. So I decided I must try this as a birthday treat, as it’s considered expensive.
£8.95 for a hamburger, but when I chose the toppings, I knew I couldn’t make it at home cheaper.
We then had nuts on the table while we waited for our food, which arrived steaming hot! The choice of drinks, with unlimited refills, it was delicious!
Then the staff, the lady who served us to watching the staff cook the food. The multitasking, organisation, and efficiency was obvious, with the added bonus of friendly, approachable, and kind people.
I will never consider five guy’s expensive , I will happily spend £8.95 on a burger instead of the Golden Arches meals (same price).

Basildon five guys, absolutely fabulous

August 15, 2023
Unprompted review
Five Guys UK - Basildon logo

Reply from Five Guys UK - Basildon

Hi Kelly, thank you so much for your kind feedback - we certainly appreciate it! Hope to see you again soon.

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