Cancelled for no reason
I ordered food, it said it was on its way and would be 10 minutes. Then it was cancelled for no reason. I waited 30 minutes for it to be cancelled. Don't bother!
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An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
19/20 Market Square, Bromley, BR1 1NA, Bromley, United Kingdom
Replied to 23% of negative reviews
Typically replies within 2 weeks
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I ordered food, it said it was on its way and would be 10 minutes. Then it was cancelled for no reason. I waited 30 minutes for it to be cancelled. Don't bother!
Would give no stars if I could.. we ordered on Saturday via just eat two burgers, chips and two milkshakes.
We received the food (chips over cooked) and no milkshakes which were 6.99 each!
Asked driver where they were to be told he asked the restaurant and was told there was nothing else (even though receipt attached said there was).
Called restaurant after having to find the right number as wrong was given on just eat site.
To be told he gave them to the driver and basically not his problem.
So one of them was lying and I’m down 14.00 with no refund from just eat!!
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