Five Guys UK Reviews 

I had a bad experience at a store with them leaving our order for ages and being out of ingredients. I filled in the customer feedback form on the receipt and ended up speaking to someone from their customer service and the person who messaged me was very nice and helpful. Definitely improved my view of five guys after my bad experience.

yeah negative 55% reviews all because you switch to halal meat & it's making everyone puke, get the message NO HALAL PLEASE

Great food and lexi who works on the tills was so kind and helpful

I've eaten at some decent Five Guys but this time the burgers were really poor. Contents really cold, cheese completely unmelted.

Spent £108 on this occasion and when raised the issue with Customer Service they couldn't have cared less. It's fine when things go wrong, it happens! It's not fine when your so called 'Customer Service Team' refuse to acknowledge issues or offer a solution.

Will be avoiding Five Guys in future.

Horrible squashed food, that definately was not fresh! & you charge that type of money for this garbage is disgusting. This sh** hole Gave me light good poisoning!
NEVER AGAIN!
& would warn anyone to stay away from there!.

Good quality and people need to realise yes price is higher then the usual mcdonald's and such but the quality is better it isn't frozen meat the quality is there and yes spent £99 odd today for me, 3 kids and 3other adults but you get what you pay for which is a quality burger, the shakes are bit pricey but then are a luxury, the fries were nice and none your frozen crap.
Would say only thing was as its no frills don't expect it to be spicy and span and exclusive decor it's styled on an American dinner.
What gets you is the vat when added to it.
Kids meals from £7.50
Burgers start from £8 odd for a littler version the bigger burgers.
Fries regular were pricey at £5 odd but again quality.
You do have to go collect your order but guess it's just a better quality premium burger place.

On Uber Eats I ordered a bacon cheeseburger and fries, with an expected delivery of 1 hour...

2+ hours later I received my order it was a cheeseburger without any bacon and no fries. I was angry and upset so I called the store and they rudely told me was nothing they could do about it. All I could get is a partial refund from Uber Eats.

Awful. 0/10. Abolute scam

I have ordered through trust pilot and didn’t receive my complete order on contact advised cannot do any thing

We’ve never been here before and what a pleasant surprise
It was way better than we expected seeing some of the comments I don’t think we were in the same place as them the staff were very attentive and the food and customer experience was great as customers were clearing away the team came and cleaned the tables immediately and nothing seemed to be a problem they were in fact very busy and still gave us excellent customer satisfaction
Thank you Five Guys Team Mansfield

We ordered 2 burgers one plain, which was raw, when I took it back to tell them, they told me they are supposed to be like that, I insisted that it was cooked a little more politely, they then gave it back burnt on the outside to prove. POINT, not impressed at all paid 40 pounds for 2 burgers 1 large chips
Milkshake and sprite… very disappointed

Ordered home delivery with just eat delivery bag wet and split open chips loose in cups with no lids entire contents spilt into ripped wet bag double cheeseburgers in foil not wrapped properly so again contents spilt out first and last time would buy from them again £58 straight into bin disgusting

Ordered 2 small burgers but the assistant wasn’t listening and keyed in 2 regular ones. She refused to change the order - although said we could have small ones but at the same cost as the regular ones! The place seemed a bit grubby and there was a large puddle of water in the middle of the floor but no attempt was being made to clear it up
Won’t be going there again I have read the other reviews and it seems there is an indifference to customer service in this company

Bournemouth Castlepoint! Really good food and very friendly crew.

Fantastic service from Jerome

Can't believe your using Halal meat, do you not realise us British don't condone inhumane killing of live stock, never been to eat here and glad to see tiktok telling us your know supporting halal meat, shame on you, it will be an absolute pleasure to see how many customers you lose and the profits you will lose as well. I DONT SUPPORT HALAL MEAT.

Great food and the staff were really friendly and helped with my order

Poor food quality got my order wrong and I complained via email and there response was shocking! Avoid and eat at Burger King or McDonald which are both cheaper and have better customer service

The staff are always friendly, the food is very flavourful and good size portions, the Dundee store is a regular with me and my boy. We love the cheese burgers.

Service is brilliant, food was excellent great fast food will definitely be eating again from here. Also great customer service from Nick