Fiverr Reviews 

14,782
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,443 reviews, most reviewers were unhappy with their experience overall. Many people experienced significant issues with customer service, finding it difficult to reach a human and often receiving slow, generic, or unhelpful responses. Customers also encountered problems with payments, including funds being held or double charged, and found dispute and refund processes challenging. Automated systems frequently led to account suspensions or verification difficulties, with some users reporting that freelancers failed to deliver proper work or that the platform did not adequately address service quality. Conversely, a small portion of people felt the platform was useful for connecting with talented freelancers and appreciated its functional marketplace, leading to positive experiences for their business needs.

What people talk about most

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction. Customers... See more

Website

Customers consistently note ambiguous experiences with the website, with many expressing dissatisfaction and... See more

Customer service

Customers had negative experiences with customer service, with many describing it as non-existent, useless,... See more

User experience

Clients share ambiguous opinions on user experience, with some finding the app itself works fine and setup is... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues such as accidental charges and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

i am a fiverr client for 10 years Look like fiverr doesn't check freelancer properly, Coleman the freelancer is writen, USA location with Nigeria time= scammers overthat is complicate to report..... See more

Rated 2 out of 5 stars

Bad communication. I accessed tgeir webpage and another one tge sane day. I made a purchase on their but was confused later and thought the transaction was forced by the other webpage. I disputed it o... See more

Rated 2 out of 5 stars

Hi, I am trying to contact costumer support, but it seems like none of the buttons lead anywhere when it comes to talking to an actual person. (How convenient.) How do I talk to an agent? I purch... See more

Company replied

Rated 2 out of 5 stars

Varies so much but Fiverr do not care about you. I put a brief out and got offer after offer from AI bots with the exact same message and fake reviews. Cannot be trusted


Company details

  1. Business to Business Service
  2. Online Marketplace
  3. Recruitment Service

Written by the company

Fiverr is connecting every business to the world’s most skilled digital freelancers, in the simplest way possible. With Fiverr, you’re able to quickly assemble teams with skilled freelancers, execute projects of varying complexity, and accelerate growth for your business–whether you’re part of a startup or Fortune 500. Today, Fiverr is a leading digital freelance platform offering first-class freelance talent across 700+ services, on an AI-enhanced platform, and within any budget. Fiverr helps organizations use freelance to tackle any challenge or capitalize on any opportunity–and quickly–to make way for the breakthroughs that transform your business. Make more possible with freelancers. Make more possible with Fiverr.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

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2.4

All reviews

(14,782)

1,419 reviews in the last 12 months

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Rated 1 out of 5 stars

6 Years on Fiverr Ended With Client Abuse and a Refund After Delivery

I worked as a freelancer on this platform for almost 6 years. My last project there was completed last year, and after that experience I decided to stop offering services entirely.

During the project, the client repeatedly used language such as “moron,” “stupid,” and “clown” in conversations with me. I reported the behaviour to customer support multiple times, but the response I received was essentially that they reviewed the situation and advised me to continue delivering the work.

At that point, I no longer felt the platform was able to provide a professional working environment for freelancers.

What made the situation worse was that the project had already been completed and delivered, yet the funds were still refunded to the client despite the work being finished.

After nearly 6 years on the platform, that experience was enough for me to step away permanently.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

All the tax related freelancers are…

All the tax related freelancers are scammer on Fiverr. Just lost 600 USD. They never come on call. Reply to you using ChatGPT. Don't deliver at all. Once you accept payment, fiverr takes no responsibility whether freelancer delivers the work or not.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

This does not appear to be possible…

This does not appear to be possible based on the circumstances. I have not interacted with the platform in over a year, and the only time I previously used Fiverr was for my first business, which had no issues or violations and remains in good standing under a different email.

I am now attempting to create an account for a separate business using a new email, and it was immediately suspended before any activity took place. I had not contacted any users, browsed gigs, or engaged with the platform in any way.

Given this, the stated violations are not applicable. This appears to be an incorrect automated flag, and I am requesting a manual review and clarification on what specifically triggered the suspension.

*

Thanks for reaching out to us regarding the status of your account, which was permanently disabled due to violations of our guidelines: contacting other users with unsolicited offers, suggestions, phishing, malware, or anything unrelated to their Gigs or orders is prohibited. Please refer to our Community Standards to learn more about Spam.

Please be advised that, per our guidelines, creating a new Fiverr account while having a disabled account is not allowed.

May 5, 2026
Unprompted review
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Rated 2 out of 5 stars

Bad communication

Bad communication. I accessed tgeir webpage and another one tge sane day. I made a purchase on their but was confused later and thought the transaction was forced by the other webpage. I disputed it online and on the same day I realized it was theirs for a pending purchase so I contacted the bank and requested to cancel it it. Long story short, they blocked me and did not provide the service I paid for although my canceling the dispute returned tge full payment to them. Once they got the refunded amount, they stopped replying to my email and never submitted the service.

April 13, 2026
Unprompted review
Rated 2 out of 5 stars

I'm sooo disappointed

I'm sooo disappointed by Fiverr service and its level of customer service. Its freelancers are a joke. I had one deliver but only partly did the job and one who said they had started but I had to keep chasing and he still did not provide me with anything...just kept pushing back the date and was over a week late - There is no accountability and freelancers can ghost you if they no longer want to hear from you. The Fiverr customer service team is slow and hard to reach. I would NOT recommend at all. Also do not go for any freelancer by the name of Fynix Novus - a complete waste of time!

May 2, 2026
Unprompted review
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Rated 1 out of 5 stars

A placed an order less than 24 hours…

A placed an order less than 24 hours after that I placed a cancellation request. Fiverr denied the request and then hours later they gonna tell me that the work is done. I canceled the request because I realized it was a scam between a fake job offer recruiter sending me to Fiverr employee to say that I need certain documents in order to apply to this job offer and that each of these 5-9 documents would be $50. Michelle pretending to be Kaiser Permanente for a Director IT role. The Scan was between this so called Recruiter, Michelle and the fiverr Elite worker Dianne. I am trying to get my money back. It hasn’t happened yet.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Fiverr Permanently Suspended My Pro Account With Zero Evidence

I am a vetted Fiverr Pro seller. That means Fiverr's own team reviewed my credentials, approved my profile, and granted me their highest professional designation. I passed their vetting process. I earned that status. And then, without warning, Fiverr permanently suspended my account citing two allegations: "suspicious money transfer" and "multiple accounts."

Here is the truth of what followed.

I reached out to customer support immediately and asked one simple question: what specifically did I do wrong? I asked for the username of the alleged secondary account. I asked for the transaction ID and date of the flagged payment. Across multiple agents, Jade, Felix, and a supervisor named Terry, not one person provided a single piece of specific evidence. Not one.

Instead, I received copy-paste responses telling me the decision was final, that the team had reviewed it multiple times, and that customer support could not help me further. When I pushed for escalation, I got silence. Over 3 days passed after my last message to the supervisor with absolutely no reply.

To make it worse, my first completed order on the platform was also cancelled. I delivered the work. The client accepted it. The order was marked complete. Fiverr cancelled it anyway, taking away my rightfully earned payment with no explanation.

I have been patient. I have been professional. I have documented every message in this conversation. And at every step, Fiverr has responded with vague language, corporate deflection, and a complete refusal to show me the evidence they claim to have against me.

This is how Fiverr treats a Pro account holder. Someone their own platform vetted and trusted.

If you are a freelancer considering Fiverr Pro, understand this: the protection and credibility they promise you means nothing the moment their automated system flags your account. You will receive no transparency, no evidence, no real human review, and no fairness.

I am still waiting for a proper response. My account remains suspended. My earnings from a completed order remain taken. And Fiverr's customer support has gone silent.

Fiverr, my case is still open. Do the right thing.
Username: watsonza
Ticket: 14443994

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!! They are not accepting my account nor thier customer support is replying

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

I paid to get planners done by Madison…

I paid to get planners done by Madison R. And when I received the 1st planner from a KDP order the cover page was so poorly done and looked like a screen shoot not an actual design done by her. I told her I’m not satisfied and to refund a partial percentage or I will write a review.
She refused and I cannot contact her again, which I understood it was Fiverr doing. I unpublished my 2 planners she did for me. She is not qualified and absolutely do not know what she is doing. I will not recommend her at all.
I lost close to $600
Another thing is that it’s very difficult to get in touch with Fiverr. No customer service agents last communication was 4/14/26

April 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible. I was looking for a modder to commission a mod, and I found myself suddenly banned without any warning or emails. When I asked for support (it's not easy to contact them), I simply received a generic "You're violating the rules." I asked which one, since it wasn't true and I'd been paying attention, but they didn't respond. I tried again three times and the same thing happened, as if I were talking to a bot. Stay away from this site, it's awful.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE AND AVOID FIVERR AT ALL COSTS

This is actually a shame but indicative of this backwards world. Im a legitimate consulting practice of nearly 10 years. I setup my business profile in January but have been fortunate with enough work that I've never made it live and public.

However, my business is purchasing a solar system to reduce energy costs so I reached out to FIVERR "engineers" for electrical and structural drawings. EVERY SINGLE ONE OF THE SIX FIVERRS I CONTACTED LIED, WAS OUT OF THE US DESPITE STATING THEY WERE WITHIN THE US, GAVE NAMES AND LICENSE CREDENTIALS OF SOMEONE THAT WAS NOT THEM.

PLEASE UNDERSTAND THESE PEOPLE WERE IMPERSONATING LICENSED PROFESSIONAL ENGINEERS (PEs)

After attempting to vet these sellers over 2 weeks every single one admits they are outside of the US and they are not really thise people but "THEY REFER WORK TO THEM FOR FINAL STAMPS." when I pressed for validation of the hand off relationship to the real engineers, they all disappeared.

HERE IS WHERE FIVERR DOESNT CARE ABOUT YOU, OR ME, OR ANYONE GETTING SCAMMED AND THEIR ULTIMATE GOALS ARE GREED AND DONT CARE ABOUT YOU.

I make a report and the dumb ass, lazy world we live in, still driven by greed to not to put a real human into the mix to save labor dollars and max their profits, I am forced to an automated bot thing that then gives me prompts to make a claim at some other link which is a) insufficient for the details and b,) forces me to make 6 individual reports. Who has time to do their work for them 6 times!!! Like i said lazy and greedy. I send an email citing my frustration, telling them how they are nuts to think im filing 6 claims.

I get the canned 'human trained to be a robot' response to go to this link to file 6 separate cases. I respond tearing them apart. Not cursing, not belligerent, completely professional but im sure they were 'oh so offended' at being called out for a bs reporting model that discourages reporting, how embarrassed they should be making it that hard because it damages the entire community and I shared all 6 sellers, authorized them to access my messages and told them to have a nice day.

And get this! Here's how Fiverr levels up their game of greed and hurts us even more. Instead of sharing all the pertinent public details about each seller,.especially new ones with no ratings like these 6, they have this clever trick to make you upgrade to Premium to see thise details which might help you avoid sketchy sellers. Again, Greed!!!!!!

Then get this. April 28 i get a permanently deleted account notice (see screenshots) for 'content generated January 13' the only thing I generated then is my professional business profile. Ive been practicing Human Resources for 34 years and running my own consulting practice almost 10 years and there is no reason whatsoever I woukd create anything but the finest reflection of my business and capabilities.

Fiverr looks away from thieves and scammers and this hurts you. Fiverr hides seller information hat could inform you more of a sellers credentials behind a pay wall and this hurts you. Then when you are a diligent, conscientious member of the Fiverr community and uncover fraud, Fiverr makes reporting onerous and this hurts you. Then when you take the time to screenshot and share everything, they do nothing and this hurts you. And when you call them out on tje epic greed and failure they reach back in time 3 months and fabricate a reason to target and retaliate against you and permanently delete your account with the most vague reasons citing you can contact customer support BUT NO CONTACT INFORMATION.

FIVERR is the epitome of service today. Self serving, greedy, the lowest effort possible at the lowest cost to line their pockets with as much money as they can at your RISK and expense. Then they retaliate like a maladjusted teenager who was just chastised for epic failures.

Fiverr should be fined and penalized under some sort of commerce law and when enough buyers are scammed to the level it becomes obvious how they operate unilaterally for their profit I hope it rises to the level.if a class action lawsuit and this record helps substantiate proof. I have every message and screenshot to all 6 scammers and every email fail from fiverr when needed.

BEWARE AND AVOID FIVERR AT ALL COSTS.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

For this appeal on biggastatepr

For this appeal, I must address why my long-standing PR services were suddenly flagged as "prohibited." Since I haven't changed my offerings, the issue is likely due to updated policy enforcement or an automated misclassification of standard PR activities as prohibited "misleading" or "third-party" violations.

I have offered the exact same PR and media outreach services since the first day I started on fiverr and gained pro vetted status while only being the platform a year My Gig history shows a consistent track record of 50% of my orders completed and 11 canceled and i spoke with support on every turn and successfully completed orders with positive feedback, demonstrating that my services have historically met Fiverr's quality standards."

Clarification of PR vs. Prohibited Actions: "My services involve standard media outreach and press release distribution, which are legitimate marketing practices. I do not provide 'guaranteed' placements, 'fake engagement,' or 'paid reviews,' which are the specific activities prohibited under the Integrity and Authenticity policy."
No Intent to Deceive: "As a professional PR freelancer, I provide clear disclaimers that my work involves pitching to editors and journalists. I have never used misleading titles or overstated claims about what a buyer might achieve, ensuring compliance with the 'Misleading or Deceptive Services' guideline."
Request for Specificity: "Given that my offerings have remained unchanged, I am concerned that an automated system has misidentified a standard PR term as a violation. I respectfully request a manual review of my two specific warnings to clarify which exact word or service triggered this flag.

April 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Auto-Banned. 8 Days for a Reply. Zero Accountability

I sent a freelancer a single message asking which package fit my order. Within the same minute, Fiverr permanently banned my account — no warning, no review, no human involved.
I emailed support to explain that their system is clearly malfunctioning if it auto-bans paying customers for asking pre-purchase questions. It took them 8 days to respond. No apology. No acknowledgment that their system might be broken. No interest in fixing what flagged me in the first place.
If an algorithm can permanently terminate your account in under 60 seconds and the company can’t be bothered to look into it for over a week, that tells you everything about how Fiverr treats the people paying their bills. Avoid.

April 20, 2026
Unprompted review
Rated 2 out of 5 stars

Account restricted with no real human support

I have been a freelancer on Fiverr for 8 months and genuinely loved the platform until my account was restricted. I am a Nigerian freelancer based in Lagos and I have been trying to verify my identity for days now but the system keeps blocking me.

I have submitted 3 support tickets (#14454266, #14459687, #14461833) and every single time I receive the same automated bot response without any real help. When I complained on Twitter, two agents responded saying support would reach out soon but it has now been 3 days and I have heard nothing.

I have a valid government issued ID and I am ready to verify my identity but nobody is helping me do that. My account username is loveth_opeyemi.

I am not asking for special treatment I just want a real human being to review my case and help me complete verification. Fiverr has been a life changing platform for me and I do not want to lose it over a verification issue that nobody is helping me resolve.

Please Fiverr assign a real agent to my case.

April 27, 2026
Unprompted review

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