I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Took my wife’s Nikon Z8 for a sensor clean and firmware update, all done in a couple of hours while we went to see a photo exhibition. Ok a little sad they now charge for firmware updates (last time... See more
Company replied
Fixation kept me informed with a detailed breakdown of the repairs and replacement parts required to fix my Canon 24-70 F4 L Series Lens. The lens was cleaned and callibrated as part of the repair pr... See more
Company replied
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism. There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date... See more
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Company details
Written by the company
We offer authorised repairs for all high-end and professional gear from Canon, Nikon and Sony, along with Profoto, Bowens and Aquatech kit. Our service includes rapid diagnosis, free estimates and unsurpassed turnaround times. Our expert sales team stock the full range of new and used pro gear, offering competitive prices, technical advice, in-depth product knowledge and unbeatable after-sales support. We also offer two free sensor cleans on cameras purchased from us.
Contact info
250 Kennington Lane, SE11 5RD, London, United Kingdom
- 02075823294
- admin@fixationuk.com
- www.fixationuk.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Good service
Good service and good on-line information. An update on when repaired lens would be ready would have been useful.
April 10, 2026
Unprompted review
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Very good service
I sent a lens in for repair, was told it would take about 3 weeks but I had the lens back in working order about a week and a half later (and that was over the Easter holidays as well).
One very minor issue was their website is not great, I couldn't confirm that I wanted to accept the quote they gave me on their website, so I had to ring them, but that was quick and painless.
Really good service and reasonable price.
April 8, 2026
Unprompted review
Reply from Fixation
Thank you for your comments. We are pleased the repair was completed sooner than expected, even over the Easter period, and that the outcome met your expectations.
We appreciate you flagging the issue with accepting the quote online and are glad it was resolved quickly over the phone. Thank you for your support.
Reply from Fixation
Thank you Pete for your comment. We are pleased to hear you find the service dependable, which is always our priority.
We appreciate your continued support and look forward to helping again whenever needed.
I was really impressed with the service…
I was really impressed with the service recieved from Fixation. I had two broken lenses and one was completely battered and on return it looked like a brand new lens which I wasn't expecting. They were very helpful when I called them and answered all my questions. I would definitely use in future. Thank you.
April 1, 2026
Unprompted review
Reply from Fixation
Thank you Nicole for your kind words. We are really pleased we were able to restore your lenses and that it exceeded your expectations.
It is great to hear the team were helpful when you called. We appreciate your support and look forward to helping again in the future.
Called previous day to check drop off…
Called previous day to check drop off and collect would be OK for sensor clean. Delivered c10:30, collected just after midday, all good...
April 2, 2026
Unprompted review
Reply from Fixation
Thank you for your comments. We are pleased the drop-off and collection worked as planned and that the sensor clean was completed within the timeframe advised.
We appreciate you checking ahead, and we look forward to helping again whenever needed.
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My Canon DSLR required a sensor clean
My Canon DSLR required a sensor clean. I found Fixation on google search and they had very good ratings (which I would have expected if I had initially known they worked for WEX). The process to deliver was very easy. They examined my camera and agreed that my assessment was correct and stated how much it would cost. Paid and quickly received my camera back.
April 1, 2026
Unprompted review
Reply from Fixation
Thank you William. We are pleased the booking and delivery process was straightforward and that the assessment and cost were clear from the outset.
It is good to hear your camera was returned promptly and in working order. We appreciate you choosing us and look forward to helping again when needed.
Friendly as always and relished
Friendly as always and relished
This time they cleaned the lens and replaced one of the two tracks for the lens hood.
Timely and cost less than expected and I really thank them for that
Only reason not 5 star is that one of the three custom buttons now is stuck down and doesn't work but not otherwise affecting lens function
April 6, 2026
Unprompted review
Reply from Fixation
Thank you for your kind comments and for coming back to us again. We are really pleased the lens work, turnaround, and cost all met your expectations.
Sorry to hear about the custom button issue. If you’d like us to take a look, just get in touch and we’ll be very happy to check it for you.
Straightforward and very efficient, recommended!
The on line repair tool confirmed that my Tamron SP45 lens was something that could be repaired. I was sent a postage label and the courier confirmed when the lens had been handed over. Two days later I received the report and cost estimate (I was given the option of not going ahead and paying for the return postage). I agreed to the repair and this was completed in about 4 days.
Because I wasn’t going to be at home, the admin team offered to send the lens to a relative’s address and that’s what we did.
March 26, 2026
Unprompted review
Reply from Fixation
Thank you Colin for your detailed comments. We are pleased the online booking, collection, and estimate process worked smoothly and that the repair was completed within a few days.
It is good to hear the team were able to arrange delivery to an alternative address to suit you. We appreciate your support and look forward to helping again when needed.
Fantastic service
Fantastic service. Took my Canon camera for cleaning after manufacturer said it was too old, and a US model, so they couldn't do it. Fixation did the job very quickly, and advised of a minor part which could do with being replaced. They were able to do this immediately, and for less than £60 my camera is now like new. I think the train journey took longer than the repair! Thoroughly recommend this company
March 27, 2026
Unprompted review
Reply from Fixation
Thank you Lainey for your kind words. We are pleased we were able to help where the manufacturer could not and that your camera is now back in excellent working order.
It is great to hear the additional work was completed during your visit and at a reasonable cost. Your recommendation is greatly appreciated, and we look forward to helping again whenever needed.
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Reply from Fixation
Thank you Paul. We are pleased the service and turnaround worked well for you and that reaching us was straightforward.
We appreciate your support and look forward to helping again whenever needed.
Rapid diagnosis of problem and estimate…
Rapid diagnosis of problem and estimate of costs.
Easy and convenient means of shipment and return.
April 3, 2026
Unprompted review
Reply from Fixation
Thank you Bob. We are pleased the assessment and estimate were provided promptly and that the collection and return process was straightforward.
We look forward to helping again whenever needed.
I was delighted with the service
I was delighted with the service, it was quick and well done, plus people were so helpful and polite on the phone. Thanks so much!!
March 19, 2026
Unprompted review
Reply from Fixation
Thank you Hilary for your kind words. We are pleased the repair was completed promptly and that the team were helpful and courteous when you called.
We appreciate your support and look forward to helping again whenever needed.
Great repairs, unknowledgeable admin desk
Great speedy repair from the team as always, but I was disappointed to discover that the Vauxhall showroom is now merely a desk to book in/out repairs. The person manning the desk, whilst competent at the admin and polite, appears to have minimal knowledge of photographic equipment. I'd have had the same level of knowledge if I'd dropped my equipment at my local post office instead. Perhaps the admin staff can have some training to make it worth the visit?
March 17, 2026
Unprompted review
Reply from Fixation
Thank you for your comments and for your continued support. We are pleased the repair was completed quickly and met your expectations.
Our front desk team are trained in repair processes and handling equipment, but as we no longer have a sales team on site, we would recommend contacting WEX Putney or WEX Whitechapel for detailed product advice.
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Fast and efficient service
Camera sent on a Saturday using the postage option from Fixation. Quote received and agreed Tuesday, camera back with me the following Saturday with the sensor cleaned and firmware updated!
March 18, 2026
Unprompted review
Reply from Fixation
Thank you Steve. We are pleased the booking, estimate, and repair all moved through quickly and that your camera was returned within the week.
It is great to hear the sensor clean and firmware update were completed smoothly. We appreciate you choosing Fixation.
Fast and efficient same day sensor cleaning
Fast, efficient and convenient same day sensor cleaning
March 20, 2026
Unprompted review
Reply from Fixation
Thank you Steve for your kind words. We are pleased the same-day sensor clean worked well for you and that everything was completed during your visit.
We appreciate your support and look forward to helping again whenever needed.
Friendly staff, but Fixation's processes needs addressing
Very friendly staff who, when you eventually get to talk to them, are incredibly helpful and polite.
However, the cost of labour is very high.
Also, don't be fooled by Fixations estimate times for repair. Even when you call their Helpline, they will tell you that your repair is imminent, then not stick to their word. Be prepared to treble the time for your returned item.
March 16, 2026
Unprompted review
Reply from Fixation
Thank you Mark for your comments. We are pleased to hear the team were helpful when you were able to speak with them, but we are sorry the overall experience fell short of expectations.
We understand the frustration with delays. When parts are required from manufacturers this can extend turnaround times beyond initial estimates. Regarding the labour, the impact damage sustained by your Z8 required a full disassembly and body realignment, with over four hours of technician time logged, which is reflected in the labour charge. We appreciate your patience and your feedback.
Excellent service as always.
March 18, 2026
Unprompted review
Reply from Fixation
Thank you Roy for your continued support. We are pleased to have maintained the standard you expect from us.
We look forward to helping again whenever needed.
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Took my wife’s Nikon Z8 for a sensor…
Took my wife’s Nikon Z8 for a sensor clean and firmware update, all done in a couple of hours while we went to see a photo exhibition.
Ok a little sad they now charge for firmware updates (last time it was free) but it’s a business and they need to make a profit or they will close, I does say on the website that they charge so can’t really complain
Proof is I will be back when my Z9 need attention
March 18, 2026
Unprompted review
Reply from Fixation
Thank you for your comments. We are pleased the sensor clean and firmware update were completed while you were out and that everything was ready within a few hours.
We appreciate your understanding regarding the firmware charge, as noted on our website, and your continued support. We look forward to helping again when your Z9 needs attention.
Fast turnaround and repair
Fast turnaround and repair, well informed throughout the process
March 17, 2026
Unprompted review
Reply from Fixation
Thank you David. We are pleased the repair was completed within a timeframe that worked well for you and that updates were clear throughout.
We appreciate you choosing Fixation and would be happy to help again whenever needed.
Great service
Friendly, efficient and good value for money. Exceeded all expectations .
March 19, 2026
Unprompted review
Reply from Fixation
Thank you, David, for your kind words. We are pleased the service and overall experience exceeded your expectations.
Your support is greatly appreciated, and we look forward to helping again whenever needed.
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