An excellent system for Lettings Agents looking to improve their Property Management. Easy to use, integrates with well known lettings software. Cuts out wasted time with tenants reporting repairs mor... See more
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Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants / landlords. It has reduced our work by half! The training is good, the staff are so helpful and we wo... See more
Company replied
My daughter contacted fixflo and was told mold isn’t important enough to come out . It’s not tenants issue there’s no ventilation and damp proof course. I’ve paid hundreds to replace furniture cloth... See more
Company replied
We implemented Fixflo circa two years ago and having this system has helped to make our internal processes much more efficient. It's user friendly both on the front and back end, and working closely... See more
Company details
Written by the company
Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!
Contact info
International House, EC3V 3NG, London, United Kingdom
- help@fixflo.com
- www.fixflo.com
3.7
Average
219 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I was a bit hesitant at the start but…
I was a bit hesitant at the start but I’m really getting to grips with it now and I really like it. Customer service is always there to help and get back to you really quickly. A big thank you to Anjali, who answered all my queries very quickly and I great detail. 5 stars Anjali.
August 13, 2024
Unprompted review
Reply from Fixflo
Hello Cliff,
Thanks for such positive words. I'm glad to hear our newest support team member, Anjali, was such a great help in getting your queries resolved.
All the best,
Fixflo Support Team.
Excellent customer service and their…
Excellent customer service and their reporting tools are help simplify any maintenance issues we occur. Glad to be a client!
August 12, 2024
Unprompted review
Reply from Fixflo
Thank you for the great feedback Ross, glad to hear you're enjoying using our great software.
Kind regards,
Fixflo Support Team
Verity was excellent in her handling of…
Verity was excellent in her handling of our time critical issue.
August 2, 2024
Unprompted review
Reply from Fixflo
Thanks for the great feedback, Lily, I'm glad to hear Verity was able to help resolve your query in a timely manner.
All the best,
Fixflo Support Team
Fast response to my query
August 1, 2024
Unprompted review
Reply from Fixflo
Thank you very much, Linda, for your positive review.
All the best,
Fixflo Support Team
Reply from Fixflo
Thank you Sophia, we are glad to hear you had such a positive experience being supported by Monika.
Fixflo Support Team
Recently onboarded with Fix Flo to…
Recently onboarded with Fix Flo to manage all of our property maintenance and compliance, it was really easy to set up and the fix flo team have been brilliant especially Tom and Lia who have gone above and beyond to help us throughout the process.
We are really impressed with the online system and have received really good feedback from tenants and landlords!
Thank you for all your help.
HG Premier Lettings
July 17, 2024
Unprompted review
Reply from Fixflo
Hello HG Premier Team,
Welcome to the Fixflo family.
We appreciate your feedback and will make sure Tom and Lia are credited for doing such a great job supporting your journey.
Many thanks,
Fixflo Support Team
Rubbish
Rubbish. Haslams in Reading, letting agents, recommended these for fridge freezer repair. I cannot navigate the website. I will smash my overly frosty fridge, buy another one, and dock the landlord the monies. This is ridiculous in the extreme.
July 17, 2024
Unprompted review
Reply from Fixflo
Hello Thomas,
Thank you for the feedback. However, I believe you left a review for the wrong company. We are not Haslams; we're Fixflo, the repairs and maintenance management software provider.
We do not carry out the work itself. However, you report your issues via our software - Can I please ask you to email support@fixflo.com so we can review your experience and direct you to the best place to resolve your issue?
Kind regards,
Fixflo Support Team
Very helpful :)
July 12, 2024
Unprompted review
Reply from Fixflo
Hiya Jasmine,
Thanks for your positive review. We hope you're enjoying the benefits of our software and great team.
All the best,
Fixflo Support Team
Excellent support from Monika
I have dealt with the supportfrom Fixflo and Monika Taylor reached out and she was very repsonsive and supportive. Great to know there is on hand personel support and not just a portal.
July 11, 2024
Unprompted review
Reply from Fixflo
Hello Alex,
We're happy to hear you feel supported by the software and our fantastic support team.
We will pass on your feedback to Monika. - who is definitely a human and not a robot :)
Thanks again,
Fixflo Support Team
Monika Tailor was really helpful ad…
Monika Tailor was really helpful ad efficient in getting me access back to my fixflo account.
June 24, 2024
Unprompted review
Reply from Fixflo
Hello Thalia,
We're glad you could access your account, thanks to Monika's help.
We will pass your feedback on and look forward to hearing how you get on.
All the best,
Fixflo Support Team.
How many unnecessary links do you want…
How many unnecessary links do you want to put in this chain. This has over complicated a simple process, It is not user friendly & does not work for me as a landlord.
I can guess whats coming next "REACH OUT TO OUR TEAM FOR HELP". I dont need help, i dont want to "reach out" & this shouldnt need a "team". Just send me an email when something needs repairing & ill send you an email back when the job is done...
June 18, 2024
Unprompted review
Reply from Fixflo
Hi David,
Thanks for your review of our software, though sorry to have read the context. As a landlord user, you have received emails from Fixflo about an open job. We would love to reach out to your agency to explain how they can action these for you, if you would be happy to contact support@fixflo.com - we can get your details from your email address to help further!
Thanks,
Fixflo Support
Yet another obstacle to over come
Yet another obstacle to over come, why the hell have you incorporated this stupid link expired system, I despise using fixflo at the best of times, now another reason to avoid, back to messaging tenants, definitely hope non of the other letting agent take this on.
May 23, 2024
Unprompted review
Reply from Fixflo
Hello,
Sorry to hear you're not enjoying your experience of using Fixflo.
This feature has been introduced to maintain a high level of security; however, it can be disabled within the agency's setup.
Please reach out to our support team, who can help further should you need more assistance.
Kind regards,
Fixflo Support
Fantastic Service and Product!
Isaac and Lia were so responsive, professional and helpful at all times. Nothing was too much trouble, and we are now looking forward to using Fixflo on a daily basis! Thank you :)
May 20, 2024
Unprompted review
We’ve recently onboarded with Fixflo
We’ve recently onboarded with Fixflo. It’s a fantastic system and the automations are going to save us a huge amount of time and stres!
May 17, 2024
Unprompted review
Emails not being received
Fixflo is the reporting system for my managing agent Trinity Management who are trying to get me registered onto their site using the Fixflo software, unfortunately despite using separate three email addresses for me to do so their invitation, all three of them have failed to reach me. Over to you Fixflo
May 16, 2024
Unprompted review
Reply from Fixflo
Hello Paul, I'm sorry to hear you're having trouble reporting your maintenance issue. Can I suggest you send an email to our support team so we can troubleshoot why you seem to be having issues getting set up?
Thanks,
Fixflo Support
Great customer service
Despite the difficulties, the Fixflo team rose to the challenge, providing the highest quality of services. I would highly recommend.
May 14, 2024
Unprompted review
Avoid at all costs!
I first started using Fixflo as a letting agent in 2020. It was fantastic to use as a letting agent and nearly everything worked on that side from a desktop.
Tenants and landlords were struggling with it slightly though.
I have since left being a letting agent and am now a contractor. The contractor side of it on the PC is okay at best, but their contractor app is abysmal.
The app constantly crashes, doesn't load up, issues go missing off the dashboard, comments say they are sent but end up not being recieved.
Fixflo have a 'support' team, but it is a team of people who may not even exist as they very rarely will even acknowledge emails regarding technical issues, let alone fix them. As a letting agent, they were quick to respond and very helpful, but now as a contractor I have the feeling they don't care because I'm not a paying customer.
As a letting agent, you need happy contractors but if you go anywhere near Fixflo, you can guarantee they won't be happy.
The constant hard work to use their app is making working for letting agents who use Fixflo more hassle than it is worth!
May 13, 2024
Unprompted review
Reply from Fixflo
Hello K Hodge,
Thank you for reaching out, sorry to hear you've had a negative experience with our contractor app. We are always trying to improve the way in which we work and that starts with encouraging our users to provide us with feedback along with any examples which we can use to work on our softwares development.
We offer a range of support services through our app. If you haven't already I would recommend sending a comment or a question, and one of our team will offer assistance.
Many thanks,
Fixflo Support
Always happy to help.
Always happy to help. The platform has allowed us to expand our business and onbaord new portfolios with ease.
April 25, 2024
Unprompted review
Good Effort 👍
The response was timely and the information given useful. Thanks Alex!
April 25, 2024
Unprompted review
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