fixhome.ch 

As with everybody else we did a purchase (18th Dec, 2018) with fixhome and despite mails etc all we have heard back are the same excuses about purchase stuck in customs bla bla bla I read in the other reviews.
Have today send a mail request update on where the product is and a tracking number and with whom the product are being send (well knowing they are not gonna be back with anything).
By tomorrow we will be reporting them to FEDPOL and I STRONGLY encourage everybody else to do the same.

I placed an order on this website since November 2018 and still never received my order. I began to call their customer service 2 weeks into my order and I received excuse after excuse. Initially, they lied that the delivery company, DPD, was going bankrupt. Next, they said it was stuck at Customs and then later said it was now ready to be delivered, but it never arrived. Until now, I have not received the order and everytime I call their customer care number, they never answer. I have even sent email upon email and they just ignore all.
Run far away from this website. Total Scam!!!

Like everyone else, I placed an order over a month ago. It has never arrived. Customer service is always unavailable. Will wait a few more days then start action to claim my money back.

I ordered an oven nearly 8 weeks ago, meant to be 2 week delivery. Then the emails telling me it was delayed started, then no emails, then no response to my emails over 3 weeks. I now have to contact my credit card company and get a refund and re-order this oven from a competent company who will deliver. AVOID

Today 18.12.2018 and I didn’t receive my order number 37489 (Braun Silk Spa epilator).
I ordered the 30.11.2018.
On your website it was written maximum my order I received 4-7 days.
I have called in your company 70 times and waiting 20 minutes every call that somebody take phone,but it’s not happened.
I received only automatic messages then my order on border and bla bla
After I check all reviews about your web shop fixhome.ch.
All people have the same problem like me.
Soon Christmas and what I ordered is a present for my mother.
Do you understand what you doing?
If I not receive my order or my money back before Christmas
I will prepare immediately complaint with my lawyer about your company and make you pay for moral damage, since I did not receive a gift for Christmas and that you mislead people and write upon purchase that the order will arrive in 4-7 days and I wait 11 days more than it is necessary.
Next step I go to police and they block your website for Switzerland after all control.
Because you work not clean and steal money of clients.
I recommend for all people do it the same!

I can only echo the reviews posted by people with bad reviews of this company. I have never experienced such appalling service and gross incompetence in any company, especially in Switzerland. To be avoided at all costs !

I ordered some drill bits for fixing things in my new home and even after 3 weeks i keep getting emails saying the order is delayed by another few days.I asked about cancelling the order and the customer service said I wont be able to cancel the order at all neither should I be able to return the item whenever they deliver it.Such an awful customer experience. Will never ever deal with these guys again and if you are planning to purchase something from these guys, please look elsewhere.

I purchased a kitchen appliance from fixhome.ch on 19 September 2018. Two weeks later (27 Sept) I was informed that the appliance would not be sent by the promised delivery date. I was given and immediately accepted the option to cancel the order and receive a refund. Only two weeks later on 9 October was I asked for my account IBAN number, which I immediately emailed. Since then I have neither received the refund, nor a response email. On 22 October I phoned the company and was told I would receive my refund within the week. Eight days later I am still waiting. The amount is CHF 125. I strongly advise anyone considering an online purchase from this company to LOOK ELSEWHERE!

Customer service try to be helpful but are clearly hamstrung by their business model. They obviously order items from outside Switzerland as you place your order. Customs hold ups and likely cheap postage deals mean you've little or no chance of getting anything delivered on time. In this day and age, anywhere outside Switzerland, you can have almost anything delivered to you within a few days. Best to plan ahead so everyone gets time to close at the weekend, lunch, etc. Not entirely the fault of fixhome.ch but they should make this much clearer when stating delivery dates.

Made a purchase July 1 2018 and have not received anything. Sent multiple emails and calls but still nothing. Was able to talk to someone only once, who said my order was delayed. Unacceptable, starting procedures.

Update: October 2018- was able to get my money back via PayPal who contacted them on my behalf.

Placed order no: 27124 on August 20, 2018 for a refrigerator.

Sent out more than 10 emails, all replied with default reply stating a delay on delivery and apology. Received 2-3 emails committing a delivery date, advising a status that order is on the way to fixhome depot, etc.

Placed more than 15 calls to hotline, 3-4 successful attempts to be able to talk to someone. Everytime, apologies for delay, checking the status with the supplier, blah blah.

Today, 30 days are over after my order and payment. Contractual commitment is 4-7 business days. After 30 days, allowing to cancel the order and ask for the rebate. That is what I did on the phone, asked for the full rebate, however, the response was more surprising: The lady should have to check my request with her chief, and if the chief approves, she would inform me in 48 hours. If the chief approves ??? And still, she does not commit a rebate or when it will happen.

I have also sent out messages to the founder of the company as well as the board member, but no response.

I WILL NEVER AND EVER PURCHASE FROM FIXHOME.CH AGAIN.

I already advised them in writing and on the phone that, if the rebate is not placed by Sept 21, 2018 OR my order is not delivered bu Sept 21, 2018, Legal process will start.

Waiting for some good news now...