Flare Audio Reviews 

10,824
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers consistently praise the products' effectiveness and quality, finding them highly beneficial for managing noise and enhancing sound clarity. Many appreciate the helpfulness and positive attitude of staff, noting exceptional customer service that provides great support. However, some people mentioned difficulties with user experience, citing discomfort or products not staying in place. A few reviewers also found certain products did not meet their expectations for noise reduction or sound quality, experiencing issues with durability or discontinued replacement parts. Some also reported occasional problems with customer service response times or unexpected deductions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with various Flare... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for providing the best... See more

User experience

People report ambiguous experiences with user experience, with some finding the earplugs super comfortable... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and professionalism.... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really enjoy my Calmer by Flare. They help manage noise in crowded spaces, traffic noise when driving or walking (without compromising safety), and the annoyance of loud talkers and chewers. They do... See more

Rated 4 out of 5 stars

I've tried variations on the sleep ear plugs as I'm married to a snorer. In my opinion the latest aren't as effective. They are very comfortable and do the job put every morning when I remove the... See more

Rated 4 out of 5 stars

I bought a pair recently. Wore it one day from morning till night, got home, did stuff, then I went to move a hair from my ear and I touched it, I jumped as I had forgotten I had it in. I removed it a... See more

Rated 5 out of 5 stars

I get distracted by background noises and get very agitated when I go to public places. These Calmers have made things like going to noisy cafes or the supermarket more than just bearable… I actually... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Founded in 2010 by British inventor Davies Roberts, Flare Audio spent its formative years as a pro audio manufacturer and hire company. Flare re-invented the loudspeaker, drawing praise from music industry luminaries including Jimmy Page, Jarvis Cocker, Richard Hawley and producer ‘Flood’. The company’s big innovation and mission is to minimise all types of distortion and it has developed several patent-pending technologies to achieve this. This ‘pure sound’ technology is now available in a range of award-winning earphones. In 2016, Flare launched Isolate®, its first sound-reducing product which used solid metal to block, rather than absorb sound. This innovation exceeded all expectations attracting over £2million in crowd funding and was followed up with Sleeep® ear plugs. Flare now ships to over 170 countries world-wide and has over 2 million likes on Facebook. Despite rapid growth the company maintains a strong customer focus. Flare’s team is dedicated to rethinking sound technology ‘from the ground up’, pushing boundaries and continuing to achieve exciting developments in audio innovation.


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

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4.0

All reviews

(10,824)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been very happy with mine.i wear…

I’ve been very happy with mine.i wear them when I’m in meetings or gatherings as i find crowd noise very triggering.they help a lot with this.i guess they kind of dampen the sound wave as it enters the ear but they don’t make it so you can’t hear like with ear plugs.and they’re comfortable.Sometimes i have to check i have them in because i can’t feel them.Also i lost mine when moving house and they offered to replace them which is very nice of them and not something you see a company do very often.So yeah a big thumbs up from me 👍😁

December 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Help with misophonia

I have misophonia and ADHD and these have been lifechanging for me. They work exactly as described, and help me focus at work and put up with people eating with their mouth open!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Big thank you

I just wanted to say a big thank you for all your patience and professionalism. It's been a great experience working with your team, and I'm really grateful for how helpful and understanding you've been. It's not that common to find such excellent customer service, so I'll definitely be recommending your company to others!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I thought my air pods were lost!

I was concerned because I hadn’t received my Flare air pods a week after I ordered them, so I reached out to the company via email and received an answer from team member, Andrew, after only a few minutes! He explained the estimated delivery window and let me know I should reach out to him if I didn’t get my order by the end of the week. They arrived the next day. Thank you Andrew and the Flare team!

November 11, 2024
Unprompted review
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Rated 5 out of 5 stars

I have ordered from Flare Audio a few…

I have ordered from Flare Audio a few times now. They have always been quick to respond, polite, friendly and highly efficient at processing my orders. And I have come to rely upon their products which make being in noisy environments bearable.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

I have a wonderful experience with Flare Calmer

When buying something, I first ensure I understand how the product works and whom it is for, which is an important step.
Yet, I came across many bad reviews from misunderstood buyers, which is sad.
The Calmer products work as they claim to be, exactly how they are supposed to be, and exactly what I need them to be.
I never thought I could hear this well without the background noise. The clarity of the sounds I hear is beyond my expectations. I hear white noise and cicada noise everywhere, especially around electronic devices. Calmer dampens those sounds and makes people's speech clearer and smoother.
With Calmer, I enjoy conversations with other people. I don't feel drained talking to people anymore. Calmer saves me during company meetings when I want to hide under the table because people are yelling in the meeting.
My sleep also improved with Calmer. I had taken a high dosage (10 mg.) of Melatonin every night for years because I couldn't fall asleep. Wearing Calmer helps reduce white noise in the background, so I can fall asleep more easily without Melatonin supplements.
Besides the superb quality products, their customer support is also top-notch. They helped me with the fit and suggested the models that should fit me best. I wasn't forced into buying anything I didn't want.
After being very satisfied with my regular Flare Calmer, I purchased four more pairs of Calmer's other models (Calmer Pro, Calmer Soft, Calmer Nude, and Calmer Night). I want to have Calmer with me at all times.
Calmer brings joy to my life in a way I never imagined. That's why I believe they deserve a much higher review.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Underwhelming experience. Useless product

--- REPLY TO SELLER
I am aware of what the scope of Calmer is, i woudn't bought them otherwise. With this knowledge in mind and the experience of using them i can confirm the uselessness of the product.

--- ORIGINAL POST
I was waiting for the delivery of my pair of Calmer with such great expectations. However I found myself to be underwhelmed. They are basically useless and make 0 difference. I checked guides on how to fit them and what to expect from them to be sure I was doing everything right, however still 0 effect. Bought them on Amazon and refund option is not a thing. Throwing 20 quid in the bin would have been probably easier and faster

November 10, 2024
Unprompted review
Flare Audio logo

Reply from Flare Audio

Hi Annalisa,

Thank you so much for your honest feedback. I'm genuinely sorry that your Calmer experience hasn’t lived up to your expectations—I can imagine how disappointing that must feel after the wait.

We understand there can be some confusion about Calmer's purpose. Unlike traditional earplugs, Calmer doesn’t block or lower sound. Instead, it’s designed to change how sound enters your ears, reducing distortion to make harsh sounds smooth. This can help lower stress and improve sound clarity without blocking it entirely.

If you’d like, please reach out to us directly—we’d be more than happy to offer some guidance or support to make sure you’re getting the best out of your purchase. Our team is here to help in any way we can!

You can contact us via email (info@flareaudio.com) or by using our contact form on the website.

https://www.flareaudio.com/pages/flare-help-centre?hcUrl=%2Fen-GB%2Fcontact

Best Regards
Team Flare

Rated 5 out of 5 stars

I was blown away by the detailed…

I was blown away by the detailed response to my question regarding which product to choose. The customer service rep was ever nice, kind, knowledgeable and helpful. I wish every company could hold to high standards like Flare.

October 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Outstanding kind Customer Support


During ordering at Flare I made a typo in my e-mail address and therefore didn't get the confirmation mail.
As I saw that the amount of the order was already charged on my credit card, I wrote Flare Audio an e-mail, expressing my concern why I didn't get a confirmation. So the error was by my side, was corrected by Flare Audio Customer Support, and I got a confirmation of my order.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service - whenever I’ve had problems with any product they’ve responded fast and been incredibly helpful. And their products have really helped reduce the stressful effects of my sensory problems.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Sleep Pro Titanium review.

Sleep Pro Titanium review.
Ive used both generations of the Sleep Pro for several years now. I rely on them to block out noise from a busy road and general domestic noise that comes from living in a flat with upstairs and downstairs neighbours. 1st Gen Sleep Pro titanium were a revelation for me. Hearing noise vanish as the memory foam slowly 'settled' in your ear canals was wonderful. As a side sleeper they were a tad uncomfortable after extended wear. 2nd generation with the centres machined out are fabulously comfy even after 10 hour nights. Fit is everything and the red foam tips give me a good seal. I couldnt survive without these.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great product and amazing service!!!!

So my wife bought these for me and I have been using them consistently for over a year. The product is great, they are comfy easy to clean, durable, I can't talk highly enough. Recently I lost one of them while I was out, I reached out to the team to see if I could buy a replacement, they were so great they said they would send me one out!!! So many times companies are focused on the sales, I really feel like these guys care about the customer. Thanks for the great product and the great customer service!!!

October 29, 2024
Unprompted review
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Rated 5 out of 5 stars

These work for me

These work for me - they take the edge off without blocking everything out. For example: I found the 'background' music in a waiting room too loud. Rather than going quickly into overload and feeling too overwhelmed to deal with the situation properly, the Calmers meant I had time to think and get myself away in a calm (pun intended) and sociably acceptable manner.
I have likened them to sunglasses for ears - I can still see everything but it's not painfully bright.
Following the advice to wear them for 24 hours initially meant that I found they helped with things that I hadn't been previously aware of, for instance, someone suddenly using powered tools nearby didn't make me so tense.
I'm trying lots of little things to make the world easier to handle and they definitely do!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient customer service

One of my plugs arrived damaged in evening and I sent photos to show the problem. I had a reply first thing in morning and the issue was solved with a replacement pair.

Excellent customer service

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Flare Calmer 2 not for me

Received my Flare audio Calmer 2 prototype. I found it very difficult to attach the tips and as I was about to give up when I finally got one to attach. I find wearing them is intrusive, I have the original silicone one’s which work great, but Calmer 2 is not for me. While wearing them I’m constantly aware of them and feel like I’m landing in an airplane. I tried to contact Flare but there is no contact info anywhere I can see on their website. So perhaps they’ll respond to a review and come out of hiding.

October 9, 2024
Unprompted review
Rated 2 out of 5 stars

Worked great but they are too small for…

Worked great but they are too small for my ears.

Twice already today one has gotten stuck in my ear canal and I needed help to take it out.

Possibly a skill issue but I just genuinely think they're pretty dangerous

October 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant customer service

Absolutely brilliant customer service. I contacted them as I was concerned about the fit (completely my fault, turns out I ordered the wrong size). They were so helpful and straight away issued a credit so I could order the correct ones.

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing …

Too small hardly make a difference waste of money

August 28, 2024
Unprompted review
Flare Audio logo

Reply from Flare Audio

Hi Anita,

Thank you for your feedback. We're sorry to hear that one of our products didn't meet your expectations. While the size didn't work for you, we have other options that might be a better fit.

We would appreciate the opportunity to make this right. If you could reach out to our customer service team, we can discuss your concerns in more detail and find a product or solution that better suits your needs.

Best regards,
Elliot @ Team Flare

Rated 5 out of 5 stars

Life Changing! Enjoy Experiences!

Enjoy Experiences not previously possible!

I wear them in pubs and other places which I found very noisy and they work amazingly well! its like magic the difference. You dont notice any physical difference or to sound, you just notice that noisy rooms dont annoy you as much!

July 15, 2024
Unprompted review

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