Flatio.com Reviews 724

This company is a good choice for people traveling abroad for an extended period. It offers a wide range of accommodation options in many cities around the world. Hosts list their properties on the platform, and travelers can rent a home that suits their needs. The process is safe and easy, I have only one experience but considering booking again on my next longer "trip"

Very good customer service experience. I had a phone call with a representative on billing and no wait time and resolved my issue immediately

I am very happy with Flatio and highly recommend this platform! The customer support is absolutely excellent and professional.

When I needed help, the support team answered my questions very quickly and helped me to contact the host immediately. The whole booking process was smooth and clear. I had no problems at all because the service quality is top-notch.

Thank you, Flatio, for your great work and help!

The platform was always cooperative and helpful. For personal reasons, I had to leave the apartment a month earlier than planned, but the bureaucratic process was simple and agile, greatly facilitated by Flatio's support.

Very safe and pretty easy to use. No issues encountered. Booking process was not difficult. Excellent prices. Will definitely use again!

They are the best, I would recommend them to anyone.

I had a great stay here for a month while traveling and working remotely. The flat was very spacious with 3 bedrooms, and communication with Ingrid was always easy and smooth. The high-speed internet worked perfectly for remote work. The flat was also fully stocked with all the kitchen essentials, which made long-term living very comfortable. The location is very convenient — close to Lisbon, Sintra, and Cabo da Roca, with easy access to beaches, mountain hiking, and beautiful nature areas. It was a perfect base for exploring the region while still having a comfortable place to work and relax. I’ve already recommended this place to friends and would definitely stay again!

I am writing this to warn other property owners about the exploitative practices of this platform. From a landlord’s perspective, this site creates an impossible environment that completely disregards our rights and security.

The system is designed to strip you of any meaningful control. You are effectively forced to accept every booking; if you reject a potential tenant - even if you have legitimate concerns about their reliability - the platform penalizes your "score" and hides your listing from search results. This "forced acceptance" policy puts our properties at unnecessary risk.

Furthermore, the cancellation policy is nothing short of extortion. I attempted to cancel a reservation nearly a month in advance, yet I was hit with exorbitant fees. It is clear that the platform prioritizes its commission over fair business practices.

To make matters worse, the customer support is appalling. In my experience, they intentionally delay responses and stall the process, seemingly to ensure you run out of time to resolve issues or cancel within specific windows.

This platform does not act as a partner; it acts as a predator. It is unacceptable to be treated this way as a host. Save yourself the stress and the money: stay away from this site.

As a host, you have very limited rights, basically, they strip you of your rights. I highly recommend every apartment owner NOT to let their property through this truly horrible site.

Have used this company for two long term bookings and one I had to cancel. They have been helpful friendly and efficient on all bookings and I intend to use them again in the future.

Odlično! Vrlo korektni i profesionalni.

The platform of flatio is well organized. The customer service works efficiently. They always resolve the issue timely whenever I had during my two months staying. I appreciate it greatly.

Great experiance from start to finish.
Professional contracts, great support, amazing hosts and comfortable apartments.

With clarity, timeliness & trustworthiness, Flatio facilitated finding a superb apartment.

I strongly advise everyone to be extremely careful with Flatio. The platform is currently crawling with scammers who try to lure you away from the site and onto WhatsApp. Their goal is to trick you into a financial scam outside of the official system.
The biggest issue is that Flatio seems to have no effective mechanism to detect or block these scammers, and they are everywhere. It’s becoming way too risky to browse or book here because you can’t tell who is a legitimate landlord and who is a fraudster.
The lack of protection for potential tenants is unacceptable. I do not recommend using this platform at all. Too risky!

SCAM DO NOT BOOK.

I paid €2000 for a 3 week stay in Lisbon (Alegria Apartment). From the outset I’ve had an unacceptable experience.

-The oven did not work.
-The WiFi only worked in the kitchen and was only fixed over halfway through my stay.
-The drains did not function properly and was only fixed over halfway through my stay.
-The bathroom door handle repeatedly broke off and was only fixed over halfway through my stay.
-The communication through the landlord has been extremely poor with unprofessional/ aggressive language used.

I’ve contacted both the landlord and Flatio throughout my stay. I was only met with a response from Flatio that it was not their responsibility and no accountability support from the landlord.

This has caused a huge amount of stress and I wish I was warned about this scam. Book through airbnb/ booking.com. Do not book.

Hosts beware – you are not protected on this platform.

I had a confirmed 2-month booking through Flatio. Based on that, I blocked my apartment from the beginning of January until end of April on other platforms (Booking and Airbnb). This resulted in a significant opportunity cost and loss of potential bookings.

The guest was given access to the apartment, entered it, and inspected it. The apartment was fully cleaned and prepared for check-in, which means I now have to clean and prepare it again – all at my own cost.

Despite this, the payment that was supposed to be transferred to me was never paid. Instead, Flatio expected me to negotiate directly with the guest.

The next day, without any meaningful explanation, Flatio unilaterally canceled the agreement and issued a full refund to the guest.

Their justification was “misleading listing”, even though the apartment photos clearly and accurately reflect the real layout and condition. This was completely ignored. It was obvious that their priority was only to satisfy the guest, not to objectively review the situation.

What this shows:
- no respect for a confirmed lease agreement
- complete disregard for host-side financial loss (blocked calendar from January to April, preparation and cleaning costs)
- one-sided decisions in favor of the guest
- no real protection for hosts

In practice, this platform allows guests to walk away freely, while hosts carry all the risk and financial loss.

Compared to platforms like Booking and Airbnb, this is a significantly lower level of professionalism and reliability.

I will not be using Flatio again.

Amazing service.
Very fast very responsive.i would recommend their services anywhere to get verified contracts
Thank you again

Great help managing collection of tenant data, drafting and execution of the contract, and rent collection.

Flatio is an incredible site and so helpful for somebody traveling through Europe. The hosts were incredible. The neighborhood was quiet and nice. Five minute walk from restaurants and bars and the subway station only a 25 minute walk from the center. It was lovely. As described and better!