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FleetMilne Reviews 

148
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely happy with the staff members, noting that the entire team is extremely helpful, professional, and great at communicating during property viewings. People frequently mention that the overall service makes renting and buying properties extremely smooth, straightforward, and completely hassle-free for everyone involved. Some reviewers were not happy with the customer communication, noting that emails frequently went unanswered and tenant concerns were not taken seriously. A few people also felt that the initial onboarding process was rather stressful because of hygiene problems and a distinct lack of professionalism from certain representatives.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting friendly, helpful, and professional... See more

Service

Reviewers highlight positive aspects of service, praising the smooth and easy rental and sales process from... See more

Customer service

People report positive experiences with customer service, highlighting helpful agents and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely experience working with Lucas Rogers at FleetMilne and the rest of the team! Lucas was beyond helpful and went out of his way to ensure I secured a property swiftly, with all boxes t... See more

Company replied

Rated 5 out of 5 stars

We had tried to sell two investment flats in Birmingham with another company and got nowhere, and thought we would have to drop our asking price. BEfore this we decided to try FLeet Milne, they got u... See more

Company replied

Rated 5 out of 5 stars

My property manager, Kirsty, has been nothing but great. She has always responded quickly regarding my queries. Any repair request I ever needed, was actioned the same day or the day after even if it... See more

Company replied

Rated 5 out of 5 stars

I had been lucky enough to find FleetMilne. I'm extremely impressed with the flat service offered. Quick and efficient they're very prompt and professional. The team has been kind and great at com... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

FleetMilne is an award-winning estate and letting agent, specialising in sales, lettings, property management and property investment across Birmingham city centre. Since 2004 we’ve built a team of residential property experts from our head office in Colmore Row. Today, we’re leaders in what we do. We have a portfolio of over 2,000 fully-managed and build-to-rent properties, making us the go-to name for all things Birmingham property. Whether you’re looking for your next investment opportunity or to switch your property management, our extensive knowledge of our city’s dynamic property market and vibrant neighbourhoods ensures you will get the best possible advice and support in the UK’s second city.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(148)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex was an outstanding real estate…

Alex was an outstanding real estate consultant. His advice was clear, insightful, and really guided me to make the right decision

March 20, 2026
Unprompted review
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Reply from FleetMilne

Thank you for the 5* review! We're pleased to hear this and will pass the feedback on to Alex. :-)

Rated 5 out of 5 stars

Lucas Rogers made the entire process of…

Lucas Rogers made the entire process of renting a piece of cake for us. Really glad he could understand our requirements n offer us a better deal. Great service

April 10, 2026
Unprompted review
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Reply from FleetMilne

Thanks for the positive feedback Ayusha! We're happy you had a great experience and will pass this on to Lucas :-)

Rated 5 out of 5 stars

Thank you Corey

Was looking to transfer flats in an apartment complex. Corey made the transition smooth and accessible, showing us the professionalism that FleetMilne provide.

April 8, 2026
Unprompted review
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Reply from FleetMilne

Thanks for the feedback, Charles, we're so pleased that you're happy with the service Corey provided :-)

Rated 5 out of 5 stars

They were very friendly and flexible as…

They were very friendly and flexible as to my requirements and availability for viewings. All around just a brilliant service!

March 30, 2026
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Reply from FleetMilne

Thanks so much for the feedback, we're pleased you had brilliant service with FleetMilne!

Rated 5 out of 5 stars

It was a good encounter with team…

It was a good encounter with team fleetmilne, cooperative young guy, very affording. House was very tidy and clean too.
Thanks

March 27, 2026
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Reply from FleetMilne

Thanks so much for your review Muhammad - it's great to have this feedback! :-)

Rated 5 out of 5 stars

Hi had a wonderful experience with…

Hi had a wonderful experience with Fleetmilne. Joy was my property consultant and was extremely professional and courteous. Listened to my concerns and suggested solutions accordingly. 5 star for Joy. Keep up the good work.

March 18, 2026
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Reply from FleetMilne

Thanks so much for the 5* review and great feedback, Vikas. We will pass this on to Joy :-)

Rated 5 out of 5 stars

A big thank you to Alex at Fleetmilne…

A big thank you to Alex at Fleetmilne who went above and beyond to get our property sale over the line. Fleetmilne were great through the whole process, pushing for things to get done making the whole process a lot easier for us.

March 12, 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your positive feedback Lyanne - we will pass this on to Alex!

Rated 5 out of 5 stars

Very professional agency

Very professional agency. Joy was exceptional, he managed to arrange a viewing fitting into my schedule.

March 12, 2026
Unprompted review
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Reply from FleetMilne

Thank you for your feedback and 5* review, Aashay, we will pass this on to Joy :-)

Rated 5 out of 5 stars

The whole team is professional and…

The whole team is professional and expert on their job responsibilities. We CRM Ltd have been conducting business over a decade and Fleetmilne never fails their top tier standard.

March 10, 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your feedback Chaman!

Rated 5 out of 5 stars

Fleetmilne has provided excellent…

Fleetmilne has provided excellent service, always helpful and professional.
Corey has been particularly helpful during the onboarding process. Would definitely recommend .

February 17, 2026
Unprompted review
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Reply from FleetMilne

Thanks for the feedback Kirren, it's great to hear that you had such a good experience with FleetMilne :-)

Rated 5 out of 5 stars

It was a breath of fresh air dealing…

It was a breath of fresh air dealing with Matt Merricks. He is very knowledgable about the lettings market Central Birmingham. He is quick to reply and answer any queries we had.

February 10, 2026
Unprompted review
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Reply from FleetMilne

Thanks very much for your feedback, it's great to hear that Matt has done such a good job and we will pass on your comments to him :-)

Rated 5 out of 5 stars

Really Good Estate Agents !

My property manager, Kirsty, has been nothing but great. She has always responded quickly regarding my queries. Any repair request I ever needed, was actioned the same day or the day after even if it wasn’t an urgent query. The whole team has made renting so easy for me!

February 13, 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your feedback Anne, it's fantastic to hear that you've had such a great experience with FleetMilne and that Kirsty and the team have done such a good job :-)

Rated 5 out of 5 stars

Great experience whilst looking for a…

Great experience whilst looking for a property. Matthew Merricks was very informative and ensured he took down my brief and knew what I was looking for

January 15, 2026
Unprompted review
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Reply from FleetMilne

Thanks for the 5* review and positive feedback about your experience - we will pass this on to Matt!

Rated 5 out of 5 stars

Matt was efficient professional and …

Matt was efficient professional and friendly. He was very patient with us and kept communication open and transparent. We found him proactive without making any assumptions. We would highly recommend this group and especially Matt.

February 4, 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your feedback, we're pleased you had a good experience and will pass this on to Matt :-)

Rated 5 out of 5 stars

two fast sales at asking price.

We had tried to sell two investment flats in Birmingham with another company and got nowhere, and thought we would have to drop our asking price. BEfore this we decided to try FLeet Milne, they got us several offers at our original asking price, and seemed to have access to a much better data base of buyers as well as being very helfpul and efficient at stages of the sales which followed quite quickly. Corey was excellent through out the process.

February 6, 2025
Unprompted review
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Reply from FleetMilne

Hi Bridget, thanks so much for your feedback. We are delighted that you've had such a positive experience selling your apartments with FleetMilne and will pass this on to Corey.

Rated 5 out of 5 stars

Joy was great, really knowledgeable ⭐️⭐️⭐️⭐️⭐️

Joy was a pleasure to meet, from start to finish he knew everything about the properties we were looking at, which makes a massive change compared to majority of the other estate agent companies in Birmingham! Great experience, hats off to fleet milne and the professionals they employ!

January 21, 2026
Unprompted review
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Reply from FleetMilne

Thanks so much for your review and the great feedback, LP. We will pass this on to Joy and the team :-)

Rated 5 out of 5 stars

Joy was an amazing estate agent and…

Joy was an amazing estate agent and very knowledgeable! He was patient and considerate which is what you need when choosing a home

January 21, 2026
Unprompted review
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Reply from FleetMilne

Hi Grace, thanks so much for your review and kind words, which I will pass on to Joy :-)

Rated 5 out of 5 stars

Corey was helpful!

Corey was helpful, professional and friendly when showing me around flats and answered all of my questions really comprehensively both in person and via text. Really great customer service!

Also a shout-out to Joy who was extremely helpful with viewings and over the phone.

January 16, 2026
Unprompted review
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Reply from FleetMilne

Hi Sam, thanks so much for the 5* review and feedback, which was be passed on to Corey and Joy :-)

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