Fleur Quebec Reviews 

546
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and efficiency of the staff, noting positive interactions when resolving issues or placing orders. Many people found the ordering process smooth, with some receiving beautiful products that exceeded expectations. Timely delivery was also a positive aspect for several consumers. However, some customers also noted significant issues with delivery, including packages sent to the wrong address or arriving much later than scheduled. A few other people felt products received did not match what was ordered online, often appearing smaller or different from website images. Some reviewers were not happy with the ordering process, encountering website difficulties or problems with card messages.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as late... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant disappointment... See more

Product

Users describe ambiguous interactions with product, with many customers expressing significant disappointment... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the quick, efficient, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more

Company replied

Rated 3 out of 5 stars

Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more

Company replied

Rated 4 out of 5 stars

Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience

Company replied

Rated 4 out of 5 stars

Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more

Company replied


3.1

Average

TrustScore 3 out of 5

546 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(546)

503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery was a disaster

Delivery was a disaster. The day selected wasn't respected. I got an email saying the flowers were delivered when I had receive nothing. I tried multiple time communicating when them and got a pre-made reply telling me the flowers were delivered. Only to get multiple call the next day from the delivery guy saying he had took the flower home and I had to go get them myself. I will never order from here ever again and I beg everyone one wanting to do business with them to not do so and their associated company Bloomex. Always a disaster with them.

February 12, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your experience and the confusion regarding the delivery and notifications. It appears there may have been an issue with the delivery process and follow-up communication.

Please contact us directly so we can review your order in detail and investigate this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

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Rated 5 out of 5 stars

Great option for flowers delivery

We have used Bloomex services for multiple occasions, whether it was for condoleances flowers, feel better flowers, and have always had a good experience. They have delivered the flowers always in a timely manner, making sure the person was there to receive it, and sending notifications to make sure I would know when it was delivered. Totally recommend their services.

March 4, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy!

Rated 5 out of 5 stars

Balloon bouquet for Grandma!

Ordering a bouquet of balloons for my grandma was easy and clear on the website. The morning delivery arrived as I had hoped - the driver followed the instructions for delivering to a local senior residence. The balloon bouquet made my grandmother’s place extra warm and cheerful for her special day. Thank you!

March 3, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy and that the delivery went smoothly. It’s wonderful to know the balloon bouquet helped make your grandmother’s special day even more cheerful!

Rated 2 out of 5 stars

He did not get the right box

He did not get the right box. It was not what I ordered.

February 25, 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the box received did not match what you ordered. It appears there may have been a confusion during the preparation of your order.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 1 out of 5 stars

False advertising

False advertising, not delivering on time, change in delivery without approval. Rebate not applicable. Very disappointed.

February 25, 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your experience did not meet your expectations. It appears there may have been a confusion regarding the delivery timing, the order update, and the rebate conditions.

Please contact us directly so we can review your order in detail and follow up accordingly.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

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Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers, great delivery at a great price. Very happy with my purchase.

Thanks for making her day special!!!

February 25, 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 1 out of 5 stars

They didn’t deliver as it was promised

They didn’t deliver as it was promised. Plus the bouquet that my mother received doesn’t represent what I saw on the website.

February 25, 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the delivery did not occur as expected and that the bouquet did not match what was shown on our website. It appears there may have been a confusion regarding the delivery timing and the selected arrangement.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Great service

Great service! Beautiful flowers and overall great experience!!! Highly recommend!!

February 6, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

I booked a gift from the GTA for my…

I booked a gift from the GTA for my husband in Calgary, and he absolutely loved it! The presentation was beautiful, everything looked fresh, and it arrived right on time. Because of that wonderful experience, I decided to use **Bloomex** again today to send a gift to my sister-in-law in Australia and she loved hers as well!

I’ll be honest, I was a bit worried after seeing some negative reviews online, but I decided to go ahead anyway. I’m so glad I did because they completely proved my doubts wrong. The delivery was quick, the package arrived in perfect condition, and everything was neatly and securely packaged with no damage at all.

What also stood out to me was their customer service. The support team on phone call and the chat box was amazing, very responsive, helpful, and reassuring. They answered my questions politely and made me feel confident about my order.

The quality was great, the items were exactly as described, and the value for the price was worth it. Both gifts made my loved ones genuinely happy.

From my experience, Bloomex has been reliable for both deliveries within Canada and internationally. If you’re considering ordering, I would definitely say give them a try, you won’t regret it!

February 14, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

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Rated 5 out of 5 stars

I ordered flowers for my friend whose…

I ordered flowers for my friend whose mom had passed away / I ordered in the morning and she received the flowers in the afternoon / very good service and a very nice arrangement
Thank you
Linda Pauls

February 6, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

The flowers were beautiful

The flowers were beautiful. Well presented as per website. Delivered on time. Thank you to the florist.

February 11, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service
Delivery on Time
Flower Arrangements Beautiful
Good Prices

February 12, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

The website is easy and love the…

The website is easy and love the variety. Great service, the flowers were send in a box to prevent damage from the cold which is really appreciated. Would definitely order more.

February 18, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

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Rated 5 out of 5 stars

thank you to Reuben for helping me with…

thank you to Reuben for helping me with my giftbasket order after having technical difficulties on the site. He helped me through the chat box and all was cleared up in under five mintues

February 26, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

We appreciate your feedback! We are happy to hear that!

Rated 1 out of 5 stars

Lies

Lies. Disappointing people.

December 19, 2025
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your experience did not meet your expectations. We would like the opportunity to review your order and better understand what happened.

Please contact us directly so we can assist you further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

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Rated 1 out of 5 stars

Rubbish Company ! Dont get scam !!!

I have recently placed an order for my in-laws' 50th wedding anniversary celebration on 14 Feb 2026 and was scheduled for delivery on the same day. The flowers and gift baskets that were delivered are completely different from what I originally ordered.
They have just sent some roses which for sure not worth the price i have paid, The gift basket is even worse that only have a few bags of cheap snacks in it !!!

I had carefully selected specific items from overseas to mark this special milestone, and I am deeply disappointed that the wrong items were delivered.

After that I have emailed my complaint 3 times, no reply !!!! called the "so-called" 24/7 hotline 3 times, but no one ever pick up !!!

As you can imagine, this has caused significant inconvenience and disappointment, especially given the significance of the occasion.

I look forward to your prompt response and a satisfactory resolution!!! Please check the email and contact us back !!! (FYI, Order 1416285 if you care !)

February 14, 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the items delivered did not match your order for such an important occasion. We also regret the difficulty you experienced trying to reach us. Thank you for providing your order number — this will help us review the situation in detail.

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