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Flightright Reviews 

3,442
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 451 reviews, reviewers overwhelmingly had a great experience with this company. Many customers warmly praise the dedicated team for successfully handling difficult airline compensation claims and keeping users fully informed throughout the entire process. Consumers appreciate receiving their financial refunds without major hassle after struggling for months to deal with uncooperative airlines on their own. However, some reviewers were not happy with communication gaps, mentioning frequent instances of unanswered messages and very long waiting times for case updates. A few other people also felt that the rather large commission fees significantly reduced their final payout amount after winning the case.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that people experienced excellent and professional... See more

Refund

Consumers find refund to be positive, highlighting how reviewers successfully secured money back even after... See more

Customer service

Users describe positive interactions with customer service, noting that consumers are kept fully informed... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After dealing with a notoriously terrible airline, I had almost given up hope of receiving any compensation. A missed connection cost us over a day of our holiday, and I was even late for my own 5... See more

Company replied

Rated 5 out of 5 stars

My flight was delayed for over 24 hours . I had a constant battle with the airline to claim compensation for the delay . They flatly refused even though their policies clearly state reasons for compen... See more

Company replied

Rated 5 out of 5 stars

Excellence. Simple, easy and no nonsense. No bother. Took less than a month to conclude claim. Very simple documentation and evidence needed. Money paid quickly also. Great value, even with their dec... See more

Company replied

Rated 5 out of 5 stars

My flight was pushed forward and I wasn’t informed till 2.5 hours before takeoff meaning I couldn’t make it, which lead into me missing connections and arriving 1.5 days after I was expected to. I rea... See more

Company replied


Company details

  1. Debt Collection Agency
  2. also in
  3. Legal Services

Written by the company

We enforce your right to claim compensation and reimbursement in case of flight delay or cancellation! Simple, uncomplicated and time-saving – our legal experts enforce your rights! We help you with your flight problem! Flight cancelled? or delayed? We support you with all kinds of flight problems and claim your compensation. Even 3 years retroactively.

Flightright

Written by the company

Claim your compensation now
✓ No Financial Risk You only pay if we win – our fee is charged only upon success I ✓ High Success Rate 99% success rate in court – we fight for your rights effectively Flight Compensation Experts I ✓ Over €600 million in compensation recovered for our clients.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,442)

438 reviews in the last 12 months

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Rated 3 out of 5 stars

Asked me for 100 USD after nearly six months

Asked me for money through fair points.
Priority Your case will be processed faster.

I picked up previously another company it was simple and easy. This one asked me many times over and over again the exact same documents.
Case FR4577196.
We are in November, I contacted them end of April.
Last September they asked me for 100 USD to accelerate my case when the compensation is max 400 USD. More 300.
As I didn't pay, they said it will take months.
Compare to the previous company, it is another planet.
I received my money quite fast and they never asked for anything.
After 6 months, they asked me about my case as if they never have read it before.
To be updated.
How do we even know if they are not settling cases with the company directly without us knowing about it?
It is very opaque.
Beside that they are nice.
The 8th of September they offered me Fair 12 points.
To expedite the processing of flight cases, I need 100.
It has nothing to do with the previous company I hired which were normal lawyers.

I received these fair points many times.
FairPoints
Create more cases with us or refer friends to collect FairPoints and get discounts.

I don't think there is any hope, if you don't pay them. And now it is too late to go back to the previous company.

I will update. But these people have my passport copy, my bank account. It is very concerning. I don't feel safe.

Answer; the other company didn't have fair points. Is it faster when we pay?

November 12, 2026
Unprompted review
Flightright logo

Reply from Flightright

Thank you for sharing your feedback. We'd like to clarify that Flightright operates on a no-win-no-fee basis. We never ask customers to make upfront payments or pay additional fees to speed up their claims. Our fee is only payable if compensation is successfully recovered.

Your claim is still being actively pursued by our legal partners following the airline's refusal to pay, and we continue to keep you informed as the process progresses. The time required to resolve a claim can vary, particularly when further legal steps are necessary.

We appreciate your patience and the opportunity to continue working on your case.

Kind regards,
Your Flightright Team

Rated 2 out of 5 stars

You're probably better off doing it yourself.

Maybe this is also true for all similar apps pursuing compensation from airlines, but the deal is this. If the claim is easy, you could do it yourself and save the money. If the claim is difficult, really how many hours are they going to put in for a hundred euros or however much they are charging you? Like just one solicitor's letter is probably going to cost that much. So if the claim looks like it might be even slightly complicated, they don't want to touch it. So if it's difficult, you're going to end up doing it yourself anyway, and if it's easy, you would definitely be better off if you did it yourself anyway; they're making most of their money on easy cases, by cashing in on the fact that most people are scared and don't know where to start.

June 1, 2026
Unprompted review
Flightright logo

Reply from Flightright

Thank you for sharing your feedback. Our work goes beyond pursuing straightforward claims. When an airline refuses to pay, we assess the available legal options and, where appropriate, take further steps, including court proceedings, to pursue the compensation our customers are entitled to.

We handle the claims process on our customers' behalf, and our fee is only payable when compensation is successfully recovered. This allows customers to benefit from our expertise without having to manage the process themselves or pay a fee if their claim is unsuccessful.

Kind regards,
Your Flightright Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Excellent Service, Persistence and a Successful Outcome!

I used Flightright to pursue a compensation claim against Air India, and although the process took nearly three years, they eventually achieved a successful outcome.

There were times when I had almost given up hope that Air India would ever concede. However, the legal team at Flightright remained persistent, continued to pursue the claim and kept me informed throughout the entire process.

Their professionalism, determination and commitment were truly impressive. Despite the lengthy process, they never gave up, and I really cannot fault their service.

I am extremely grateful for their hard work and dedication. I would definitely use Flightright again in the future and would have no hesitation in recommending them to my family and friends.

Thank you, Flightright, for seeing my claim through to a successful conclusion!

November 4, 2026
Flightright logo

Reply from Flightright

Hello soumen,

Thank you so much for your thoughtful review. We’re very happy that we could help bring your claim against Air India to a successful conclusion, even after such a long process. Your patience and trust mean a great deal to us, and we truly appreciate your recommendation.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Very professional company

Very professional company who keeps you informed at each step of the process with access to a web site which maps out the process

October 30, 2026
Flightright logo

Reply from Flightright

Hello Lyndon Pugh,

Thank you very much for your kind review. We’re glad to hear that you felt well informed throughout the process and found our website helpful in tracking each step. Your feedback means a lot to us.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Flight right fought till the end

Flight right kept on fighting until the justice done. I really appreciate their commitment.

November 8, 2026
Flightright logo

Reply from Flightright

Hello Rav,

Thank you so much for your kind words. We’re very glad to hear that you appreciated our commitment and persistence. It means a lot to know that our efforts made a difference in helping you seek justice.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Flight right were amazing after getting…

Flight right were amazing after getting a no directly from the airline, flight right were the once’s that got me my compensation from the airline. Thank you

October 28, 2026
Flightright logo

Reply from Flightright

Hello Fatou Jallow-Sule,

Thank you so much for your kind words. We’re delighted to hear that we could help you secure your compensation after the airline initially declined your claim. Your trust means a lot to us, and we’re happy we could support you.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Thank you for everything

Thank you for everything

October 30, 2026
Flightright logo

Reply from Flightright

Hello customer,

Thank you for your kind words. We’re very happy to hear that you had a positive experience with us and truly appreciate you taking the time to share your feedback.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Really good

Really good

November 3, 2026
Flightright logo

Reply from Flightright

Hello MM,

Thank you so much for your kind words! We’re glad to hear you had a really good experience with us and truly appreciate you taking the time to share your feedback.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Honestly could not believe how quick…

Honestly could not believe how quick and easy this was. Thought I'd get nothing and if I did would take years. Highly recommend Flight right. Superb

September 9, 2026
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Reply from Flightright

Hello Michael Thomas,

Thank you for your wonderful feedback. We’re delighted to hear that the process felt quick and easy, and that we could exceed your expectations. Your recommendation means a lot to us, and we’re glad we could help you successfully.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Five-Star Service – Professional, Efficient and Completely Hassle-Free

I had an excellent experience with FlightRight and honestly cannot fault the service I received throughout the entire process.

From the outset, the process was straightforward and hassle-free. I provided all the necessary information and documentation, and FlightRight took care of everything from there. They kept me regularly informed of progress, ensuring I knew exactly what was happening at every stage. Their communication was clear, professional and reassuring throughout.

Unfortunately, Air India repeatedly ignored FlightRight's requests to resolve the matter. However, FlightRight did not simply give up or leave the matter unresolved. They took the appropriate next step by instructing solicitors to pursue the claim. Once the legal representatives became involved, Air India soon settled the matter and paid the compensation owed.

Even better, once I provided my bank details, the money was transferred promptly without any unnecessary delays or complications.

What impressed me most was how effortlessly FlightRight handled everything. I didn't have to spend my time chasing the airline, dealing with complicated correspondence or navigating the legal process myself. They took care of it all and kept me informed along the way.

I would highly recommend FlightRight to anyone experiencing difficulties obtaining compensation from an airline. My experience dealing with them over my Air India claim has been excellent from beginning to end.

Professional, efficient, transparent and reliable. They delivered exactly what they promised, and I couldn't be happier with the outcome. Five stars without hesitation! ⭐⭐⭐⭐⭐

October 28, 2026
Flightright logo

Reply from Flightright

Hello Zamal Miah,

Thank you for your wonderful feedback and for sharing your experience in such detail. We’re delighted to hear that the process felt straightforward, transparent, and stress-free for you. It’s great to know our team could support you throughout and help secure the compensation you were owed.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Very professional experience

After dealing with a notoriously terrible airline, I had almost given up hope of receiving any compensation. A missed connection cost us over a day of our holiday, and I was even late for my own 50th birthday party!

Flightright took care of everything, pursued the airline on my behalf and secured a fair settlement. They kept me updated throughout and made the whole process stress-free.

Their fees were well worth it, and I wouldn't hesitate to recommend them. Excellent service from start to finish. Thank you, Flightright!

November 3, 2026
Flightright logo

Reply from Flightright

Hello Customer Annerly,

Thank you so much for sharing your experience. We’re very glad we could help after such a frustrating disruption and make the process as stress-free as possible. It means a lot to know you felt well informed throughout and would recommend our service.

Best regards,
Your Flightright Team

Rated 3 out of 5 stars

It was supposed to be a simple case. It took nearly two years. Compensation too low.

Although mine was a very simple and clear case, it took almost two years to be solved, instead of the few weeks announced. The company -Iberia- refused to pay the compensation until the end. Lawyers had to intervene. I must say that I was permanently kept informed all along the process on how things where evolving.
At the end, instead of the announced 20-30% (plus a possible 14% lawyer deduction) charge by Flightright, I only received less than half of the estimated compensation. The full amount was estimated at the beginning on 1200 euros and I ended up receiving 571 euros. Of course I wouldn't have gotten very far by doing this on my own, but it still feels a bit unfair.

October 29, 2026
Flightright logo

Reply from Flightright

Thank you for sharing your experience. Even when a claim appears straightforward, resolving it can take time if an airline refuses to pay. In your case, we pursued the claim through court proceedings and further enforcement steps until the compensation was ultimately recovered. We also kept you informed of the progress throughout the process.

We're pleased that we were able to secure your compensation and bring your claim to a successful conclusion.

Kind regards,
Your Flightright Team

Rated 5 out of 5 stars

Great

Very helpful

November 2, 2026
Flightright logo

Reply from Flightright

Hello Miroslav Vasilev,

Thank you for your kind feedback. We’re very happy to hear that you found our support helpful, and we truly appreciate you taking the time to share your experience.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Minimum effort from our side

Minimum effort from our side. The forms are really intuitive and easy. They handled all the process and kept us informed

November 2, 2026
Flightright logo

Reply from Flightright

Hello David M.,

Thank you for your kind feedback. We’re glad to hear that the forms were intuitive and easy to use, and that you felt well informed throughout the process. It’s great to know we could make everything as effortless as possible for you.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Delivered what they promised

They did what they promised and I got a refund. It took some time but I would not say this is a drawback. Good things take time :) Thanks!

November 2, 2026
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Reply from Flightright

Hello Martha Ntouna,

Thank you so much for your kind review! We’re very happy to hear that we could help you receive your refund and that you appreciated the process, even though it took some time. Your trust and patience mean a lot to us.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Excellent

Excellent experience.

November 2, 2026
Flightright logo

Reply from Flightright

Hello Emilija Siljanoska Miladinoska,

Thank you so much for your kind feedback. We’re delighted to hear that you had an excellent experience with us, and we truly appreciate you taking the time to share it.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

All done for you

All done for you. Very easy to navigate. Helpful

October 19, 2026
Flightright logo

Reply from Flightright

Hello lucy timms,

Thank you for your kind feedback. We’re very happy to hear that you found the process easy to navigate and helpful. It’s great to know that we could make things simple and take care of everything for you.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars

Everything went great

Everything went great. I thought was a lost case but was surprised by how easy and all the updates and everything went well. I would recomend and use it again in case needed!

October 19, 2026
Flightright logo

Reply from Flightright

Hello Filipa Pereira,

Thank you so much for your kind words! We’re delighted to hear that everything went smoothly and that our updates helped make the process easy for you. It’s great to know we could positively surprise you, and we truly appreciate your recommendation.

Best regards,
Your Flightright Team

Rated 5 out of 5 stars
Flightright logo

Reply from Flightright

Hello Ekaterina Doneva,

Thank you so much for your kind words. We’re very happy to hear that we could help you, and we truly appreciate you taking the time to share your experience with us.

Best regards,
Your Flightright Team

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