I hit a snag on the layout of my Christmas photo book. I reached out to Daniel who had been working with me during the final touches. He was very positive and patient every step of the way. This wa... See more
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I made a photobook for a customer's special event and I was REALLY nervous about how it would come out since it was my first one. I used the InDesign Template upload. Daniel was incredibly helpful, ev... See more
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The quality and amazing customer service has far exceeded our expectations. The book was a gift and they loved it! The book also came with a few surprise extras which were really appreciated. The book... See more
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I have made several books with Flipchap and highly recommend them. First and foremost, their customer service is excellent. They offer Chat which is always helpful but if it's not available, you wil... See more
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Company details
Information provided by various external sources
Online Photo Books Editor, We take pride in our craftsmanship, passion and working with you to creating a home for all your memories. Our photobooks are finely handcrafted to elegantly hold your most treasured memories, every book is individually hand-...
Contact info
United States
- www.flipchap.com
4.6
Excellent
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I would not recommend Flipchap-expensive shipping and hard to edit cover options
I would not recommend Flipchap. The customization process was clumsy and innacurate. The layout tools were confusing and it wasn't clear whether full-bleed images were allowed. There were lots of hidden costs along the way once we added the photo books to our checkout cart - shipping was almost as much as the book itself, and cover lettering options were not included in base price - to add our own names and date it would be an additional $30. They only take paypal as a method of payment, which was inconvenient for us. Will not order anything through this company again.
December 28, 2020
Unprompted review
Reply from FlipChap-Official
Hi Emily,
Thank you for taking time out of your busy schedule to write to us and to express your grievances on how our service does not meet up with your expectations. Customer satisfaction is of our utmost priority and we hope we are able to help make amends.
We sincerely appreciate your critical feedback and will definitely consult with our teams to improve our website interface as well as our editor and online editor tips for a better user experience.
Unfortunately, PayPal is the only payment method available at the moment, but we assure you that we are working on bringing more payment methods that are secure and convenient for our customers. We will be introducing direct credit card as payment options in 2 months time.
We do understand our base pricing is much higher than other companies. This is due to the way our products are made as every aspect of our photo books, photo albums and boxes are purely handcrafted by our team. This handmade aspect allows our craftsmanship to stand out. We truly hope the gifts you have purchased from us will bring a smile to your friends and family, and we hope in the future we will be able to do the same for you.
You may see the shipping fees are expensive and this is because of the covid-19 shipping arrangement that has happened, especially for cross country delivery with the significant reduction or complete cancellation of passenger flights in most countries. Our packages are quite bulky and heavy due to our wrapping each book inside the box securely and also wrapping the packaging box to ensure that there is no damage during transit. We thank you for your understanding during this difficult time and for supporting our courier partner.
We truly apologize for the inconveniences and unpleasant experience to you. In our attempt to serve you better in the future, please contact us during your future purchase and we will issue you a discount code just for you. We hope this will enable you to have your own wedding album as a beautiful keepsake.
Please email us at admin@flipchap.com to redeem your coupon code as we would not want anyone else but you to receive it.
We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.
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Best company…
We were lucky to have found this company to print our wedding album and they did an incredible job! Boutique customer service, outstanding print quality, and hand crafted finishing touches. The best company.
September 18, 2020
Unprompted review
Reply from FlipChap-Official
Hi Ingrid, Thank you for your kind words, Customer Service is our top priority. thank you again and take care.
Flipchap is amazing!!
Working with Flipchap was such a great experience! From the beginning of the process until we received the finished product I was 100% satisfied the entire time! I had a custom order I wanted with my albums and I was emailing with Jason from Flipchap, he was so responsive and quick with his replies. He always answered all of my questions and was so clear with his instructions and made sure he understood my vision I had in mind. The album was made so quick and the shipping came really fast! When I received the albums I was beyond impressed! IT WAS EXACTLY WHAT I WANTED! The cover, the albums, the USB, the colors.... it was all so perfect! I will use Flipchap over and over again for all my album needs! Thank you so much Flipchap!
August 10, 2020
Unprompted review
Reply from FlipChap-Official
Hi Chanelle, Thank you for your kind words, though the parcel is having some delay, but we made it on time for the wedding :)
Flip Chap Albums exceeded my…
Flip Chap Albums exceeded my expectations. I’m a wedding photographer and have always struggled to find an album company that I fell in love with from the back end of putting it together to the final product. I love the quality and ease of creating the pages. The turn around time wasn’t terribly long. I received the book within 2-3 weeks. I will be using them again for sure and highly recommend this company to anyone that needs an album made. Hats off to flipchap!
June 4, 2020
Unprompted review
Reply from FlipChap-Official
Hi Jacquelyne,
It is our Honor to be shortlisted as your printing partner. We are looking forward to have more business with you :)
Must buy
Just received my wedding album and wow 🤩. The quality is better than I could have imagined, it looks like a professionally designed and printed gallery book. Highly recommend, worth every penny!
May 15, 2020
Unprompted review
Reply from FlipChap-Official
Hi Zeinab, Cant thank you more for the review, We really pushing hard for the order during the country partial lock down. Thank you again take care and stay safe.
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Great quality. Really happy with our order!
Jason was great to work with. He replied quickly and we are very very happy with our photo album. Layout flat album with full-bleed pages. Beautiful!
April 10, 2020
Unprompted review
Reply from FlipChap-Official
Hi Jennifer, We are glad that you are satisfied by our products and services. and thank you for your order.
Incredible quality and value
Incredible quality and value. Very fast production and shipping to Australia. Will be my go-to for quality heirloom albums.
March 22, 2020
Unprompted review
Outstanding products!!
Outstanding products. I ordered the Modern Flip Boxes to house my limited edition artist books. They are spectacular. Each aspect of the box is meticulously done and I am beyond pleased. I will be a regular customer from now on.
March 4, 2020
Unprompted review
Reply from FlipChap-Official
Hi Liese,
Our pleasure to create such boxes for you :)
I just received the wedding album I…
I just received the wedding album I made for my daughters wedding and I was thrilled.through the whole process Jason was there to guide me whenever i had a problem with the editor and he replied straight away.The album arrived much faster than other companies products and the quality was superb. I am happy to recommend Flipchap to everyone and i have already started on my next project.
thanks helen march 2020
March 3, 2020
Unprompted review
Reply from FlipChap-Official
Hi Helen, Customer satisfaction is always our priority, we are glad to assist you in completing the project. Looking forward to make your second book with us.
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You Have To Try FlipChap!
Excellent customer service. User friendly services. Durable packaging. Timely Delivery. Beautiful product. What more can you ask for?
November 29, 2019
Unprompted review
Reply from FlipChap-Official
Thank you Alejandra :)
Texas
I'm an artist and I wanted to make a simple book, a collection of my favorite photographs. I ordered a 5'' x 7'' linen hardcover. They sent me a thorough mock-up before the book was made, to make sure everything was correct. Fedex shipping, arrived exactly on the day that was estimated. The book itself is superb quality, perfect! Came inside a matching box. Could not ask for anything more! I will definitely recommend to others and I will definitely order again in the future. Only criticism I can think of is I wish there was an official FlipChap app on the app store. 5 stars!
August 1, 2019
Unprompted review
Reply from FlipChap-Official
Hi Joey, It is our pleasure to print your books. An mobile apps is always our goal to have in the future. thank you again.
They have very beautiful Photo Book!
They have very beautiful Photo Book!
I designed it through the site, and they printed it and sent it.
The Book is wonderful, with a hardcover and thick pages, and the printed photos are on high quality!
In the package there are also: the custody of the book, rigid and very beautiful, small photos, bookmarks and a small calendar, always with my photos.
It's a little expensive but if you want to give a gift, or have a nice memory of your photos, it's really perfect!
December 3, 2018
Unprompted review
Reply from FlipChap-Official
Hi Gavis, thank you for the nice word
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