FLIZZR Rent a Car Reviews 

I rented a vehicle from this company and I must express my serious dissatisfaction with the experience. What I encountered can only be described as a deliberate attempt to exploit customers.

Upon arrival — immediately after landing — I went to collect the car. I waited over 20 minutes before anyone even acknowledged me. Once the paperwork was completed, I was left waiting an additional 30 minutes for the car that was allegedly "on its way from the car wash." It never arrived. I had originally booked a Volkswagen Golf, but due to its mysterious disappearance, I was "upgraded" to a BMW — which, as it turned out, came with strings attached.

After returning the vehicle, I was shocked to receive a bill for €1,720!!!! for a single scratch on one alloy wheel!!! This, for a rental that cost me only £82 in total. I did not purchase additional insurance for the 4-day rental period, as I reasonably assumed that minor damage — if any — would be manageable out of pocket. Having worked in a professional UK body shop, I know that the cost of repairing such a scratch should range from €50 to €300 at most.

This charge is not only excessive — it is extortionate. After reviewing the pre-rental photos at home, it is clearly evident that the scratch in question was already present before I received the car. I consider this an unjustified and fraudulent claim, and I fully intend to challenge it through legal and regulatory channels.

This experience has left me feeling deceived, financially burdened, and deeply disappointed by the company’s lack of transparency and professionalism.

Scam, they give you a fake price at the website and then charge you 200€ more for the car .Their excuse was that the website had wrong price and wasn’t their fault . Then they told me to go to sixt (same company ) ro get new car with less money . They just kept my deposit and told me they can’t give it back to me . DONT GET SCAMED BY THEM !!!!!

Scam company. First they told me that insurance that I paid on www page is no good so I had to lay it again and finally from 150 euro I paid 350. They reserved a deposit of 200 euro which they said it will be back after three days of giving the car back. It's been now over 30 days and I haven't received my deposit. No answer to email. No contact. Scam!!!

I picked up my car in Shannon Airport and the guys were brilliant, fast process for collection and explained clearly all my options! You can collect your car in the terminal in Shannon so it was all super easy, very economical compared to others and the staff are very experienced and helpful!

I booked a car through this site, and then had to cancel my booking as my plans had to suddenly change. This change took place within less than 24 hours, and, I also downloaded the app once I'd made the booking, so am not sure if my cancellation notification within this short timeframe and using the app made a difference or not. In addition, even though I clicked on downloading the FLIZZR app, the actual app that download is became DISCOVERY CARS.com.
Discovery Cars is an international hire car brokerage company (I Googled it, so if you would like to know more than please do the same).
To cut a boring story short, I received a cancellation email, which offered me the option to either leave my refund in my account with them or have the money paid back into the account I had originally made the deposit with. I clicked on the 'receive the money back into my account' icon. I then received a subsequent email to verify my request via a link, which I also activated. This too me to their website, where a display message stated that "sorry, something went wrong" and to try again. I tried again and the same thing occurred. Since this was irritating, I took a screenshot, and proceeded with the alternative option of contacting their customer service by completing their default form, requesting my owed refund and attaching the screenshot of their website error.
Within a short space of time I receive my refund of €194,47 (where I had been charged a cost of €49,62 for my cancellation), with a covering email to advise that this sum had been processed.
So, in all fairness, my experience of this company has been good, though which company I'm referring to is not at all clear since I thought I was using Flizzr, which I subsequently found out operated via SIXT for picking up the car (as these were the instructions given to me once I'd booked), but all the financials went through Discovery Cars....
Not sure if this footnote is helpful too, but I also noted in the T&C that you have to wait 2 months before they return your deposit (which to me seemed a bit unusual... but I guess they're also making an additional investment return from the interest ;-)

I rented a car at Barcelona airport at the end of October 2024. I used Booking.com. Flizzr had excelent prices. I paid in advance for the car and for comprehensive insurance.
When I arrived there were no signs to guide me to the relevant desk. I looked on google and found out that flizzr customers are handled by Sixt. I then had the unpleasant surprise to find out that I had to pay >£100 to get insurance. The Sixt agent denied there was any evidence that I had paid for that. I showed him the transaction but “he did not have it on his screen”. I am left with the impression that flizzr (I hate the name, it’s puerile and irritating) is a parasitic scam, feeding on Sixt. I also note their abysmal customer satisfaction rating everywhere on line. Service from Sixt was ok, but I think I have been treated unfairly, taken advantage of.

Negative stars if I could! We rented a car through CHECK24 and were supposed to pick it up in Gran Canaria at the Sixt counter. They made us pay more than 100% more on top of the complete price we already paid. I don't understand how reputable companies can be part of this scam. Stay away!!!!

I rented from Flizzr (via the Ryaniar app) in Alicante in September 24. I ordered an estate car because I was travelling with a 4yr and 4month old and I had my buggy bag and two suitcases - I needed an estate.

At the Sizt desk, the staff member tried to sell me an upgrade. When I went to the car park to collect my car, they tried to give me a saloon, then a small SUV which did not fit my luggage. They said that I had booked through the low cost brand so I was not guaranteed the car type and i'd be given any car within than "band".

It was obvious that the cars they had were not suitable for me and I refused to pay more money, so they ended up giving me a "vip" car for no charge which was badly scratched. It just fit my luggage. All of this took an hour with two kids - they just didn't have an estate to give me. You cannot do this to families.

Still not received our deposit back of over £1000.
Car was good people in pula fab.

I rented a car in Ljubljana airport and I was a bit afraid as I read some reviews beforehand from the experiences of others (not in Slovenia, in general). The staff at the desk was very nice and helpful, the same goes at the pick up. The model of the car and the quality was superb. I also added some features during the rental and it was very easy.
So, my experience with Flizzr was really great. I am sure I am going to try to rent with them again.

Really horrible company. Tiny scratch on front skirt which was already heavily damaged by another user. They want to charge me €550, criminal in my opinion.
Avoid at all costs!

Awful experience. They didn't accept my credit card and they were not able to provide me any reason. Further investigation with customer support and my bank revealed this was because they didn't ask me the PIN code. So I had to pay more to rent the car. After the rental period customer support wasn't helpful. They refuse to refound me, to offer me a discount, to help me. I was a turist in Ireland, this was not my fault at all. Again, awful experience. Avoid them.

Scammers! Will add to your agrement double-insurance even if you already have it! Avoid having a relationship with this company!

And yes, Customer service, does not need to leave a comment "please contact us", I've already did. And the height from which you spit on your clients, convincing them that they themselves are fools, is simply amazing.

Got scammed with a double insurance, customer service is not helping and the customer service from Carjet isn’t helping either. They told us we needed an extra special insurance otherwise we wouldn’t get the car. The explanations were very vague and unclear. We had to pay almost double the original price which we signed up for through Carjet!!

Conclusion: never sign anything under stress or when you don’t understand their rules, because this is how they take your money

I booked an "SUV" - But they ordered me a "compact SUV"!
I was promised a T-Roc or similar SUV they provided a Mini!!!
Could not fit in the advertised 5 people and 3 big cases!

Ended up I could not cancel so I was forced to pay up for an upgrade!
Have you seen 5 people and 3 big cases in a mini!!
Maybe for Guinness Book of Records but not suitable for a relaxing family holiday!

Bad service, never get help to get a refund for the cancelled booking and difficult to contact for post-service.
We did not get the car as booked when we arrived at the dublin airport, Ireland. The staff denied to look at the prepaid booking we showed and gave us the new rental agreement with the new price without cancelling the prepaid booking. When we tried to contact for refund for the prepaid booking, the customer service denied to help. They only asked us to send email which still never received help until now.

Great experience and amazing value for money. After booking, we were very concerned to find such bad reviews on Trustpilot, but it turned out we had nothing to worry about. Although we booked with Flizzr, we only dealt with parent company Sixt from then on - the experience was brilliant, smooth and so affordable for such a nice car (booking in Netherlands).

Overcharged for 57.12 euro. (Eventually, after some discussions and photo evidences, they agreed to give my money back and apoligized)

1. They count 57.12 euro as "prepaid fuel" and say, that I can return car with empty tank
2. At first, they give me a car, that doesn't work (Peugeot 308),
3. then I waste my time changing the car.
4. They give me it with not full-fueled (3/4 of tank).
5. I ask them, how to return the car, as it doesn't have fuell tank - they answer to return it with the same amount of fuel I take it
5. I return it with the same amount of fuel and they don't give me back my money for the "prepaid fuel"

Update: after some discussion and only because I had photos of the fuel level while accepting the car they agreed to give my money back.

Drove over a bolt in the road which punctured the tyre. It can happen. Retail cost of a like-for-like replacement tyre - €110 delivered. Charge to me by Flizz/SIXT - €462. When I asked them to explain why the difference is so great I was told "that's what it says in their damage catalogue". Yes, but WHY? I don't dispute that I need to pay for the tyre but why is the cost FOUR times the base cost of a new tyre?
They also precharge for a full tank of petrol - make sure you get them to take that charge off if you fill the tank yourself or better yet use a different car hire company. Although I think they're all pretty much the same and shouldn't be allowed to get away with what they do.

Still waiting for a 1200euro refund from Flizzr, which is really Hertz/Sixt. Dodgy company. Hertz & Sixt are white collar criminals.