Florence Reviews 

1,043
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing staff, very supportive and being first time on first shift on a night shift it was just amazing. James Terry Court, I felt welcomed and was shown around the residence home care. A big thanks t... See more

Rated 1 out of 5 stars

I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts. they do posted shifts far from where your location... See more

Company replied

Rated 4 out of 5 stars

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... See more

Company replied

Rated 5 out of 5 stars

I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... See more

Company replied

Company details

  1. Employment Consultant
  2. Home Help Service Agency
  3. Nursing Agency
  4. Aged Care

Written by the company

Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,043)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Florence agency is well-organized in…

Florence agency is well-organized in everything they do as a recruitment agency, you choose where to work and when to work. Florence agency will explain everything about the Home before picking the shift. Thanks.

January 3, 2023
Unprompted review
Florence logo

Reply from Florence

Thank you for your review! 💜

Rated 4 out of 5 stars

The company is great with great…

The company is great with great flexibility. The company should review the salaries and pay mileage as the shifts are no longer near.

December 31, 2023
Unprompted review
Florence logo

Reply from Florence

Thank you for your review, Ejike. We are working on getting more shifts posted in your local area.

Rated 3 out of 5 stars

I like the ability to get instant pay…

I like the ability to get instant pay even though it comes with a charge but I dislike the distant locations..no frequent shifts in Reading town, always need to travel fat. Also florence pay is one of the lowest among agencies. Thank you.

November 1, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for taking time to provide your feedback, Adesola. Our team are working hard on getting more shifts posted on the app.

Rated 5 out of 5 stars

Great working for Florence.picked shifts with Florence and…

I picked shifts with Florence and worked in 2 different Homes.
Florence sent me timeous reminders of upcoming shifts.Checking in and submiting timesheets is very easy and user friendly. Payment is very prompt and they also provide payslips.
I just love working for florence.

December 31, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks, we love working with you too!

Rated 5 out of 5 stars

Outweighs traditional agencies

One of the best agencies to work for. Very innovative, forward thinking, smooth booking and fast payment. Staff are always lovely and helpful whenever needed.

December 31, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your feedback, our team are always here to help!

Rated 5 out of 5 stars

Flexibilty

Flexibilty, staff willing to support me when I need help and felt valued. I can't remember the exactly datës but throughput the year i have been happy.

July 13, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review Ian, our team are always happy to help

Rated 5 out of 5 stars

Opportunity to render help to people in…

Opportunity to render help to people in need of it which due to age or life put them in that condition.. also meet people from all works of life in the course of my duty

December 28, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your lovely review, Rita!

Rated 5 out of 5 stars

From Florence

From Florence, I have achieved, Full support,recognition and respect.
Thank you and more power.

December 29, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, Ronnie! Our team are always happy to help 💜

Rated 5 out of 5 stars

My experience is great whenever I reach…

My experience is great whenever I reach out for assistance it's treated immediately. The care and support system towards us as staff on the field is also good even if it's virtual. Your training to enable us to carry out care in a professional manner its good. You ensure that we update our care knowledge to enable give quality care to our service users in various homes its good.

November 28, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, Titilayo! 💜

Rated 5 out of 5 stars

I had a pleasant 2023 experience…

I had a pleasant 2023 experience working with Florence. The concerns of the carer was uist in the activities of the management of Florence as evident in how the management handled issues raised.

December 26, 2023
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, our team are always happy to help! ☺️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look