Guys this is scammer website! We ordered the „prom dress” advertised as completely different! This is what we received cheap small grey dress! Absolutely awful quality looks like 20£ dress ! And we pa... See more
Company replied
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I placed an order on the 7th of April but I didn’t receive and confirmation email so I won’t have an order number to give. I checked my bank statement and payment has definitely gone through. It’s the... See more
Company replied
It’s hard to know if a fancy dress will fit or look right on you until you try it on and their dress looked differently than the picture and was way off the mark with the fit. The return policy assure... See more
Definitely read the fine print on the return policy! Even if dress is defective and incorrectly sized, they will not accept returns. Poor customer service is not at all worth the cheap dresses (poor q... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United Kingdom
- service@trailforgegear.co.uk
- www.flormiss.co.uk
1.5
Bad
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
What a joke..
What a joke! My daughter ordered a custom dress, which arrive not as advertised and like a 3 year old made it.
They just hide behind we do not refund custom sizes.. when we clearly did not get what we paid for.
Quote "we really can't meet the expectations of all customers at the same time. "
June 23, 2025
Unprompted review
Reply from Flormiss
Dear John,
We’re very sorry to hear about the issue with your order. We've received your complaint and truly understand your frustration. Please rest assured that we are committed to resolving this for you. We've already provided a new solution — kindly check and let us know if it works for you.
Once again, we sincerely apologize for the inconvenience caused.
Best Regards
Flormiss Uk Service Team
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Awful
Awful! having a constant battle with customer service to get a refund! dress was not the right size or colour, they have asked me for photos of it not fitting before any refund details! this in its self is awful! i have paid a lot of money on a dress that i will not get. refund for! avoid site at all costs!
June 11, 2025
Unprompted review
Reply from Flormiss
Dear,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
Avoid!!
Avoid!!! - very very cheap dresses, pretending they make them to order but they say that to cover the fact they’re made in china and shipped from there.
THEY DO NOT LET YOU RETURN THE DRESS. They will do anything for you not to return, and say “you have to ship to china so will be too expensive for you to return, so have 15% back instead” absolutely disgusting. Also say it’s up to them whether they accept a return. Just avoid
June 6, 2025
Unprompted review
Reply from Flormiss
Dear Alice,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
Bought a prom dress from this site
Bought a prom dress from this site. Looks nothing like the photo shown, I have emailed to arrange a return and refund but after reading recent reviews I doubt that will happen! Would not recommend buying from this site as it is very misleading.
June 6, 2025
Unprompted review
Reply from Flormiss
Dear Customer,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
Avoid This Company
Avoid This Company – Misleading and Poor Quality
I purchased a prom dress for my daughter and was completely misled by this website. The quality of the dress is nothing like what’s shown in their photos. In fact, you can find the exact same dresses on AliExpress for a fraction of the price.
They make it seem like they’re a UK-based business, but they’re actually a Chinese company using a UK domain to deceive customers. The dress arrived in terrible packaging, defective and when I raised concerns, they refused to provide a return address or a proper refund.
Instead, they made excuse after excuse — including demanding “sanitising” fees just to return the dress! The only way I was able to recover my money was by filing a dispute with my bank.
If you don’t want to risk disappointing your child on such an important day, do not buy from this company. The quality is awful, the fit is terrible, and the customer service is non-existent. Total scam.
May 24, 2025
Unprompted review
Reply from Flormiss
Dear Customer,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
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I ordered dresses and one of them come…
I ordered dresses and one of them come back so small been trying to contact and getting no answer on trying to return the item no contact number either to call
June 5, 2025
Unprompted review
Reply from Flormiss
Dear Customer,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
DO NOT order from this company!!
DO NOT order from this company!!! They do not take any responsibility. My dress was completely wrong and they lowered the price but I still had to pay more than half the cost. Even though I camt use the dress.
It is horrible. It is insane. Trust me. Do not order!
June 3, 2025
Unprompted review
Reply from Flormiss
Dear Nicole,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Please rest assured that we will definitely solve the problem for you.
Best Regards
Flormiss Uk Service Team
DO NOT USE THIS COMPANY
As per the last review from a lady called Catherine!
Don't bother - awful service, waste of money.
Item is defective and won't provide any refund.
DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT A RUBBISH PRODUCT AND RUBBISH CUSTOMER SERVICE
June 3, 2025
Unprompted review
Reply from Flormiss
Dear Paul,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
DO NOT USE!!!!!
DO NOT USE!!!!!
The dress arrived and I wanted to send it back. What a hassle.....
1. I couldnt contact anyone, after 3 emails I finally got an answer trying to negotiate...... I JUST WANT MY MONEY BACK!
2. You do not get a full refund. They take 15% off the value for sanitising etc (Never heard such nonsense in my life).
3. You have to pay £30 for shipment
So I am now £60 down with nothing to show for it!!
June 3, 2025
Unprompted review
Reply from Flormiss
Dear Clare,
Thank you for taking the time to leave us a review.
The storage fee and shipping costs are in accordance with our return policy, which has already been clearly stated.
https://www.flormiss.co.uk/return-policy.html
When returning goods, we will charge a 15% restocking fee for Dresses.
Original shipping fee & return shipping fee will not be refunded.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Best Regards
Flormiss Uk Service Team
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Awful service
Awful service. The dress I purchased didn't match the description and was too small. I've emailed countless times and all I've been fobbed off with is 'sorry'. To have a refund I'd have to pay for shipping even l though it's a co.uk site and 15% withheld for sanitising and storage.
If you have any doubt I the size or quality I'd urge you not to use this site as the help they offer is none existent and 11 emails in I'm still desperately trying to arrange a proper refund.
May 22, 2025
Unprompted review
Reply from Flormiss
Dear Catherine,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
Regarding the storage fee, our return policy has already clearly explained this situation.
https://www.flormiss.co.uk/return-policy.html
We have also provided you with a new solution—please check your email.
We sincerely apologize for any confusion or inconvenience this may have caused.
Best Regards
Flormiss Uk Service Team
Dissatisfied still!
I had already placed a review entitled Dissatisfied. Flormis provided their expected response saying they want to help put things right. After 5 emails I think they had chance enough. If you see a response from them again for this review please note I will ignore it. It is their way of trying to prove they are doing something about it for the wider audience. I repeat. Do not deal with this company because you WILL be sorry. You have been warned.
May 24, 2025
Unprompted review
Reply from Flormiss
Dear Kevin,
Thank you for sharing your concerns. We’re truly sorry to hear that your experience has been disappointing. We genuinely want to resolve any issues and improve your experience with us. However, we are currently unable to locate your order in our system. Could you please provide your order number or any related details so we can assist you better?
We appreciate your patience and hope to have the opportunity to make things right.
Best Regards
Flormiss Uk Service Team
Be more considerate with refunds
The dress' colour is nice and the design too, however the dress didn't fit me well, I sent it back through my local post office (Royal Mail). Unfortunately my package ended up being lost because of Royal Mail and I have shown to Flormiss proof of my receipt which was the shipping fee that I paid £26.20 out of my own pocket to send it back through royal mail.
I have mentioned to flormiss that my package was lost as I chose the international standard option and I wasn't given a proper tracking number from the post office and that I done all that I could to track the parcel, royal mail didn't help with my case either.
I informed to flormiss of the situation and kindly asked them to be considerate of my circumstance given that I paid a shipping fee when I ordered the dress on the flormiss website and another shipping fee to return the package yet they only gave me 55% refund which is embarrassing and poor service from this company. Mind you this took 2 whole months to be solved which is ridiculous.
I perfectly understand that Flormiss have their own policies regarding returns but for my situation, I had perfectly complied with the rules, I asked for the return address to which they gave, I packed up the package neatly and done everything else that they have asked me to do yet I only got 55% refund which equals to only £46.64 which is poor as the original price for the dress excluding the shipping cost was £84.80. The least they could've done was given me £60 refund, I'd be more okay if I got £60 refund instead. I had expressed my dissatisfaction with FlorMiss via email of them giving me only 55% refund, I had no choice but to accept the 55% refund from them.
I'm just not happy with the way they handled the refund process which was incredibly frustrating.
April 11, 2025
Unprompted review
Reply from Flormiss
Dear Customer,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
So disappointed and let down
My vow renewal dress arrived and I am very disappointed! As someone who has previously made outfits, the measurements were perfect.... when my customised dress arrived it hung off me like an oversized sack so definitely not made to measure. The shoulders alone were 3 times the size of my own. I have had to pay more than the dress is worth to have it altered. It has to be taken in by over 2 inches all round, so much for their seamstresses! Even missed out cheap finishing touches like hocks and eyes
May 15, 2025
Unprompted review
Reply from Flormiss
Dear Helen，
Thank you for taking the time to leave us a review.
We're really sorry to hear about your experience and want to assure you that we’re here to help resolve this.
Please check your email for more information, and if you have any other questions or concerns, please don’t hesitate to contact us.
Best Regards
Flormiss Uk Service Team
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Ordered a dress for my daughters prom
Ordered a dress for my daughters prom. Dress arrived but it was not the quality i was expecting. The dress looked and felt cheap and now i have an upset daughter with no dress to wear to her prom.
I want to return the dress i have sent 4 emails asking for a return label but i have not had any response at all.
Terrible customer service!!!!
May 22, 2025
Unprompted review
Reply from Flormiss
Dear,
We're very sorry to hear about your experience.
Unfortunately, we were unable to locate your order details based on the information provided.
To help us resolve this matter as quickly as possible, we kindly ask you to contact our customer support team directly with your order number and the email address used to place the order.
We truly want to make this right and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding—we look forward to assisting you further.
Best Regards
Flormiss Uk Service Team
Do not use this company
Do not use this company. If you are unlucky and not totally happy with your order arrival. You just try and send it back! Cost me over £50 and I have nothing to show for it! Shambolic customer service. Can’t wait to see the response to this review. Rubbish so keep away.
May 19, 2025
Unprompted review
Reply from Flormiss
Dear,
We're very sorry to hear about your experience and completely understand your frustration.
This isn’t the experience we want for any of our customers. We'd appreciate the chance to make things right — please reach out to us directly with your order number so we can look into this further and do our best to resolve it for you.
Best Regards
Flormiss Uk Service Team
dress took forever too come to the…
dress took forever too come to the point i had to cancel it and took £70 from me only gave me £60 and they ignore your emails
May 20, 2025
Unprompted review
Reply from Flormiss
Dear,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. That’s certainly not the service we aim to provide.
Please send us a direct message with your order details — we’d like to look into this right away and make things right for you.
Best Regards
Flormiss Uk Service Team
DISSAPOINTED!! Nothing like picture! Material Cheap, hard and crispy
My daughter’s prom dress arrived today after being delayed and to say we are massively disappointed is an understatement! We had her measurements taken in a dress makers so the dress fitted perfectly it hangs off her like a black sack so definately not made to measure. The material in the picture online is completely different to what the dress is made of, It is hard and crispy the material looks cheap nothing like advertised!! My daughter cannot wear this dress to her prom and has been in tears all afternoon
May 19, 2025
Unprompted review
Reply from Flormiss
Dear Becky,
Thank you for taking the time to leave us a review.
Please allow us to clarify a few points regarding the order:
Our total delivery time = processing time + shipping time, as clearly stated on our website. For this order, the estimated delivery window was May 18 to May 26. According to tracking information, the dress was delivered on May 19 — well within the promised timeframe.
We have already reached out to you via email and are currently awaiting your response. Please kindly check your inbox or spam folder so we can move forward with resolving the issue promptly. Rest assured, we are fully committed to making this right for you.
We sincerely apologize for the inconvenience and the distress this has caused your daughter. Our team is standing by to support you.
Best Regards
Flormiss Uk Service Team
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Very unhelpful and difficult to return…
Very unhelpful and difficult to return anything. It took ages just to get a tiny amount of money back. Sizing was way too small.
April 14, 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for taking the time to leave us a review.
Unfortunately, we couldn’t locate your order details.
If you’re experiencing any issues with your order or our service, we kindly recommend reaching out to our customer support team directly so we can assist you as soon as possible.
We truly appreciate your understanding, and once again, we sincerely apologize for the inconvenience.
Best Regards
Flormiss Uk Service Team
It is a Chinese production
It is a Chinese production! Not good quality, and if you want to return it, you are in big trouble. First, you have to ask for a return, They will send you 2-3 emails without instructions on how to do it, insisting on a voucher or discount codes for your next purchase. Once you become persistent on return, they will send you an address somewhere in China. You have to pay the shipping fee. I paid extra for tracked delivery, and only after I sent an email did they say that they would refund me. The whole process took more than 2 months for the return. I would not use this website ever again
April 16, 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the return process was frustrating and that the product did not meet your expectations.
Please accept our sincere apologies for the inconvenience caused. While we do our best to streamline our return process,we take your comments seriously as we strive to raise the level of our customer service.
We appreciate your feedback and take it seriously — it helps us make necessary changes to better serve our customers.
Thank you again for your patience and for giving us the opportunity to make things right.
Best regards,
Flormiss Uk Service Team
The dress I received was uncomfortable
The dress I received was uncomfortable, couldn’t move in it at all and did not look like the picture on the website. I’m trying to return the dress but have not been given a return address. I’m very worried I won’t get refunded. I’ve done everything they asked me to but still no reply!
May 14, 2025
Unprompted review
Reply from Flormiss
Dear Riya,
I’m truly sorry to hear about your experience. We completely understand your concerns and apologize for the inconvenience.
We’ve sent you a new solution via email. Please check your inbox
We sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding. Our goal is to make sure every customer feels heard and supported, and we hope to resolve this matter to your satisfaction.
Best regards,
Flormiss Uk Service Team
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