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FlyNYON Reviews 

529
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and pilots for being friendly, professional, and making the overall experience enjoyable and safe. Many people highlight the breathtaking views and the unforgettable feeling of flying over the city, especially during sunset or at night. Reviewers also appreciate the smooth organization and clear communication provided throughout the process. However, some customers also noted concerns regarding the overall service experience, including instances of staff being perceived as less friendly or unpersonal, and issues with communication or hospitality. A few other people also felt that the remote location was inconvenient and added to the overall cost, while some were dissatisfied with seating arrangements that hindered their ability to fully enjoy the open-door experience or views.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, professional, and... See more

User experience

Consumers find the user experience to be largely positive, with many describing it as amazing, fantastic, and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the overall flight experience,... See more

Location

Reviewers highlight positive aspects of location, with many describing the views of New York as amazing and... See more

Price

Clients share negative opinions on price, with many finding the services expensive and feeling that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall great experience and fantastic views! I'd happily do it again and can recommend the 30min option to have sufficient time to take it all in. One star subtracted as - location is quite remo... See more

Company replied

Rated 4 out of 5 stars

I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality... See more

Company replied

Rated 4 out of 5 stars

I had a very bad experience from the moment I tried to reschedule my flight. The staff were very rude in their email responses. When we arrived, no one was genuinely friendly. They simply did their... See more

Company replied

Rated 5 out of 5 stars

Your pilot was amazing, friendly & helpful. (Female toilets need a clean) The booking process was difficult for us to complete in Australia b4 we arrived !! But we persevered as we didn’t want to m... See more

Company replied


Company details

  1. #2 of 2 best companies in Helicopter Tour Agency
  2. #38 of 45 best companies in Flights Search Site

Written by the company

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

529 reviews

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4.4

All reviews

(529)

480 reviews in the last 12 months

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Rated 1 out of 5 stars

They charge us 75$ each because we came…

They charge us 75$ each because we came in a hour before . The lady at front desk was so rude said we are professional we respect time. Our flight was at 07:00 and the helicopter fly at 7:20 or more .

May 29, 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We are concerned to hear about the charges and the interaction with our staff. We are reviewing this internally to prevent similar situations.

Rated 1 out of 5 stars

Absolute scam

Absolute scam

even if you're late by a minute, they will charge you a $75 per person.

Also, the $99 price is misleading cause they add a 60% booking fee per seat and NOT per booking.

May 28, 2026
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Reply from FlyNYON

Hello,

Thank you for your feedback. Unfortunately, you checked in approximately 45 minutes after the scheduled time for your flight. We were still able to accommodate your departure, and we did not charge any late fees. Instead, we provided the option to upgrade to a longer duration. Additionally, your booking fees cover and include all fees associated with flying by helicopter. Thank you for choosing to fly with us, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

All good

All good, this is the best experience you must do. Thank you for the team and our pilot Kacy.

May 27, 2026
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Reply from FlyNYON

We're so glad you had such a wonderful experience! We appreciate your kind words for our team.

Rated 5 out of 5 stars

Everything is good a nice fly with…

Everything is good a nice fly with FLYNYON
Beautiful experience I like fly
Thank you so much

May 27, 2026
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Reply from FlyNYON

We're so glad you enjoyed your flight with us! It's wonderful to hear you had a beautiful experience. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing experience

Amazing experience! The views of NYC were incredible! The whole staff was so nice as well! The doors off flight is an experience you will never forget! 😁

May 26, 2026
Unprompted review
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Reply from FlyNYON

We're so happy you enjoyed your experience with us! We appreciate you sharing your memorable flight and kind words about our team.

Rated 1 out of 5 stars

My fist appointment was canceled for…

My fist appointment was canceled for Fly in; then assigned to us a day no convent for Us; we have problems to arrive and Flyin insisted that we have pay US$ 150 more.

May 27, 2026
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Reply from FlyNYON

We sincerely regret the inconvenience caused by your canceled appointment and the subsequent rescheduling arrangements, which did not meet your needs. At the time of the incident, the President of the United States was actively traveling through controlled airspace, and this operational circumstance created a highly fluid and time-sensitive environment. We are currently reviewing the events to identify how we can improve our processes and ensure a more reliable experience for our customers going forward.

Rated 5 out of 5 stars

Flying a helicopter over New York City…

Flying a helicopter over New York City was my dream. Thank you for helping me achieve it.

May 19, 2026
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Reply from FlyNYON

We are so glad we could help you achieve your dream. Thank you for sharing your wonderful experience!

Rated 1 out of 5 stars

I got stuck in the middle seat of the…

I got stuck in the middle seat of the helicopter, even though I paid full price! Can't even enjoy the view, just squeezed between two window people, staring at the sky the whole time. They should totally charge less for the middle seat or just put four people in the helicopter. It's not worth ruining someone's once-in-a-lifetime experience for a few extra bucks. Seriously.

May 19, 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We are truly sorry that your seating arrangement impacted your enjoyment of the helicopter tour. Your feedback about pricing and seating is valuable as we continuously work to improve our services.

Rated 3 out of 5 stars

Mixed Bag

The admin part left much to be desired, a lot of waiting and rescheduling but the pilot herself was good and knowledgeable.

May 17, 2026
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Reply from FlyNYON

Thank you for your feedback. We loved to hear that you liked the pilot.

Rated 4 out of 5 stars

I would say the flight itself was very…WONDERFUL AND BREATHTAKING!!!

I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality for that, like atleast do a little special thing for people’s birthday even if it’s a cardboard birthday hat or something. I see someone didn’t like their seat and they got a free ride again right after. So I know they are capable of doing more.

May 17, 2026
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Reply from FlyNYON

Thank you for taking the time to share your experience with us.
First, we are very happy to hear that you enjoyed the flight itself and that your pilot helped make the experience memorable with her warmth and professionalism. We will be sure to pass along your kind comments to her.
At the same time, we are sorry to hear that your birthday experience did not feel as special or celebrated as you had hoped. We understand that occasions like birthdays carry extra meaning, and we certainly never want a guest to leave feeling overlooked during an important celebration.
While operational and accommodation decisions can vary depending on safety, availability, and specific circumstances on the day of flight, we do understand your perspective and appreciate your honest feedback regarding the overall hospitality and atmosphere you experienced.
Your comments have been shared with our team as we are always looking for ways to improve the guest experience and make special occasions feel more memorable.
Thank you again for celebrating your birthday with us, and we truly appreciate your feedback.

Rated 1 out of 5 stars

Bad customer service

Bad customer swrvice. They told me that air space is closed when i was in the taxi. Then when i canceled the taxi they messaged me that it is open and me to come. I got another taxi and double paid. Awful!!!!

May 23, 2026
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Reply from FlyNYON

Hello,
We are very sorry to hear about the confusion and frustration surrounding your experience and transportation arrangements.
At times, temporary airspace holds and restrictions can change very quickly and unexpectedly due to FAA and NYC air traffic conditions, which may result in sudden operational updates. We completely understand how frustrating this situation must have been, especially while already in transit.
Please reach out to parkerday@nyonair.com for further assistance regarding your experience, and we would be happy to review the situation further with you.

Rated 5 out of 5 stars

Such an amazing experience

Such an amazing experience! My parents loved it and were so excited to see the full NYC view from up top!

May 22, 2026
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Reply from FlyNYON

That's amazing to hear! Please come back soon.

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