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FlyNYON Reviews 

509
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly friendly, professional, and making the entire journey enjoyable and safe. People found the user experience to be amazing and unforgettable, highlighting the breathtaking views and smooth flights, with overall organization frequently commended. However, some people mentioned concerns about the high price and additional fees, finding the overall cost expensive. A few reviewers also reported issues with seating assignments, feeling they couldn't fully enjoy the open-door experience or were unfairly placed. Additionally, there were occasional comments about staff being less friendly, long waiting times, or not receiving promised features.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, friendliness, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers calling it an amazing,... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the overall experience,... See more

Location

Customers consistently note positive experiences with the location, highlighting the incredible and... See more

Price

Customers had negative experiences with pricing, often feeling that costs were unfair or unclear. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality... See more

Company replied

Rated 4 out of 5 stars

I had a very bad experience from the moment I tried to reschedule my flight. The staff were very rude in their email responses. When we arrived, no one was genuinely friendly. They simply did their... See more

Company replied

Rated 4 out of 5 stars

Overall great experience and fantastic views! I'd happily do it again and can recommend the 30min option to have sufficient time to take it all in. One star subtracted as - location is quite remo... See more

Company replied

Rated 5 out of 5 stars

My first helicopter tour ever, and it was an amazing experience! The staff and the pilot were incredibly friendly and made the whole experience unforgettable. The only thing I regret is not try... See more

Company replied


Company details

  1. #2 of 2 best companies in Helicopter Tour Agency
  2. #38 of 46 best companies in Flights Search Site

Written by the company

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

509 reviews

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4.4

All reviews

(509)

463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff was really friendly and you…

The staff was really friendly and you also can tell that they take security really seriously. The experience was a 10/10!

June 25, 2026
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Reply from FlyNYON

We're delighted to hear our team's friendliness and commitment to security made your experience a 10/10! Thank you!

Rated 1 out of 5 stars

We are very dissatisfied

We are very dissatisfied. We left a one-star rating because what you promised was not what we received.

In your email, you clearly guaranteed two open seats, a 30-minute flight, and the “Show Selfie Guarantee.” However, one of the seats was blocked. One passenger’s view was about 90% obstructed, so it was not an open seat as promised. In addition, there was no “Show Selfie Guarantee” at all.

This is misleading. You promised one thing in your email, but delivered something completely different. That is unacceptable. It is very disappointing and unprofessional. We expected much better. This is simply not the kind of service we expected from an American company.

June 25, 2026
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Reply from FlyNYON

We are truly sorry your experience did not meet expectations. We are concerned to hear about the obstructed view and missing "Show Selfie Guarantee." We are reviewing your feedback internally to prevent future occurrences.

Rated 4 out of 5 stars

Had an amazing experience with FlyNYON

Had an amazing experience with FlyNYON! Everyone was so friendly and patient, making sure you felt comfortable every step of the way. They truly care about both your safety and making it an unforgettable emotional experience. Highly recommend!

June 23, 2026
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Reply from FlyNYON

We're so happy you had such an amazing experience! It's wonderful to know our team's friendliness and patience made you feel comfortable and safe. Thank you for your high recommendation!

Rated 1 out of 5 stars

Didn't return my ID / DL

I found the helicopter experience alone to be good but the process took a long time, had to come an hour and a half early even though they weren't open yet, and the attendant took my ID / DL and forgot to give it back to me after weigh ins and was already 2 hours away when I realized.

June 16, 2026
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Reply from FlyNYON

Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the helicopter flight itself, but we're very sorry to hear about the rest of your experience.
We ask guests to arrive early so we have enough time to complete the required check-in, safety briefing, and weight verification before departure. We understand, however, that the overall process felt longer than expected.
We also sincerely apologize that your ID was not returned after check-in. That is certainly not the level of service we strive to provide, and we understand how frustrating it must have been to discover this after you were already well on your way home.
Your feedback has been shared with our team so we can reinforce our check-in procedures and ensure IDs are returned before guests leave the terminal. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother experience in the future.

Rated 5 out of 5 stars

Amazing experience

Everything went perfect. I recommend them.

June 23, 2026
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Reply from FlyNYON

We're so glad everything went perfectly for you. We appreciate your recommendation!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Our pilot (Ms. Bianca) was very nice and good!
Beautiful views and I’m sure was one of the best experiences I had.

June 16, 2026
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Reply from FlyNYON

We are so happy you had such an amazing experience and enjoyed the beautiful views! We appreciate your kind words.

Rated 5 out of 5 stars

Forty’s Club

Unreaaaal! Still on cloud 9. The best NY experience 💅🏽 It will be hard to top that! Thank you for everythannnng ✨ Easy to book, effortless to pay, a breeze to wait, and instant to board ✊

June 15, 2026
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Reply from FlyNYON

We are so thrilled you had such an amazing New York experience! Your kind words truly made our day. We appreciate your fantastic feedback!

Rated 5 out of 5 stars

AWESOME EXPERIENCE 10/10

I felt well informed and prepared regarding my safety. The receptionist gave us a huge discount. I was strapped into the helicopter super tight that I couldn't really turn at a 90 degree angle in my seat but that's okay. I felt safe and it wasn't uncomfortable. With the open door ride, it would have been nice to have a door handle installed so I can hold onto but other than that, 10/10 experience. Facility was very clean. Helicopter ride was amazing and the views of New York was fantasic.

June 15, 2026
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Reply from FlyNYON

We are so happy to hear you felt well-informed and safe during your amazing helicopter tour! We appreciate your feedback regarding the open-door ride and will consider it. Thank you for the 10/10 rating!

Rated 1 out of 5 stars

Fly was good but for 20 min late they…

Fly was good but for 20 min late they charge us 75$ each

June 22, 2026
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Reply from FlyNYON

Thank you for your feedback. We sincerely apologize for the frustration regarding the late arrival fee.
Per our Terms & Conditions, a late fee is applied when passengers arrive outside of the required check-in window, as late arrivals can impact scheduled flight operations and other guests' experiences.
That said, we understand that unexpected circumstances can arise, and we're sorry for any disappointment this caused during your visit. We appreciate you choosing to fly with us and hope you otherwise enjoyed the experience.
Thank you again for your feedback, and we hope to welcome you back in the future.

Rated 4 out of 5 stars

I really loved everything except one…

I really loved everything except one thing and that was the lady at the counter when we asked her what were our chances of getting a seat where we could put our feet outside, she didn’t say anything she just said that if you wanna confirm those seats for sure you should pay 95 dollars each. Guess what 3 out of the 4 people who sit in the helicopter get seats where they can put their feet outside, also the 4th one who doesn’t get that seat, can still put their feet outside they just have to try a little harder. So this after the ride really made me sad as we gave 198 dollars for no particular reason, so I hope the passengers are told this before they choose to pay extra for that seat.

June 15, 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We are truly sorry to hear about the confusion regarding seating and the additional payment. We will certainly review our communication practices to ensure clarity for all passengers about seating options. Your feedback is invaluable as we continuously strive to improve.

Rated 4 out of 5 stars

Overall

Overall, the experience was good. Most of the staff were friendly and professional, and everything else went smoothly. However, the girl sitting at the left counter was not very welcoming. When we called earlier, she seemed impatient and eager to end the call. Later on-site, when we couldn’t find our phone, she showed little concern and didn’t offer any help. Aside from that, the rest of the experience was positive.

June 14, 2026
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Reply from FlyNYON

We appreciate you sharing your experience. We are glad most of our staff were friendly and professional. We are concerned to hear about the unhelpful interaction with one team member and will address this internally to ensure consistent service.

Rated 5 out of 5 stars

positive experience

Easy booking process - some additional details about the shuttle back to the city and full duration details would’ve been better but overall great trip, great pilot, and great experience. (4.5/5)

June 20, 2026
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Reply from FlyNYON

We're so glad you enjoyed your trip and pilot! We appreciate your feedback regarding shuttle and duration details; we'll certainly use it to improve our booking process.

Rated 5 out of 5 stars

Fantastic trip and a must do

Fantastic trip and a must do! The team from reception through to our Pilot and transit team were all friendly, professional and made our experience very enjoyable.

June 13, 2026
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Reply from FlyNYON

We're so glad you had a fantastic trip! It's wonderful to know our team made your experience enjoyable and professional.

Rated 5 out of 5 stars

ABSOLUTELY LOVED THIS EXPERIENCE!!

Evan was the pilot and he was absolutely AMAZING! I would highly recommend this helicopter adventure. My 12 year old daughter and I were the only passengers therefore my daughter was given the option to ride in the front, next to Evan. She learned how to land the helicopter and helped him stop the propeller. She was stoked about that experience. Additionally, Evan was attentive throughout the flight in making sure we were both safe and enjoined the views. I selected this agency because I wanted the 30- min “door off” experience. I am glad I did it. Although I was scared to let my legs out, it’s an experience that you’ll never forget. The adrenaline takes over and the time goes by very fast. Don’t leave NY without experiencing this.

June 12, 2026
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Reply from FlyNYON

We are so happy to hear you and your daughter had such an amazing helicopter adventure! It sounds like a truly unforgettable experience, especially with the door-off option. We are thrilled you enjoyed the views and felt safe throughout. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Awesome experience and professional service

Amazing experience! The helicopter ride offered stunning views of Manhattan and New York's iconic landmarks. Professional staff, smooth operation, and memories that will last a lifetime. Easily one of the highlights of our NYC trip.

June 13, 2026
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Reply from FlyNYON

Thank you for your wonderful review! We are so pleased you enjoyed the stunning views and found our staff professional. Creating lasting memories is our goal.

Rated 5 out of 5 stars

I saw mixed reviews so I was somewhat…

I saw mixed reviews so I was somewhat worried and my circumstance was kinda unique as I had only a 10 hour layover in NYC and I wanted to squeeze this experience in! Everyone was so nice, professional and a dream. The pilot, Ralph was absolutely hilarious and Jorge was incredible. I’d highly recommend going for it, unforgettable.

June 10, 2026
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Reply from FlyNYON

We are so glad we could make your unique layover experience unforgettable! It's wonderful to hear our team made such a positive impression. Thank you for your kind words and recommendation!

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