Ferns N Petals (FNP) Reviews 

I ordered 2 freeze magnet. Picture quality zero. And. One is with magnet other one is without and even delivery time is not proper as they use to say on time. Don’t order and waste your money

I ordered a cake in US, they called me after sometime that the receiver is not picking up the phone, they texted him and the receiver responded after 1 hr,they didn't respond to him, the number by which they texted is not reachable, there is not call receipt to the receiver, and they marked the delivery attempt failed just after 5 min of calling, and asking for additional charges for reattempt, this is unfair trade practice,
they said that they will not refund, will not redeliver.
failing to understand we pay them for service not for there lack of process which results in failed coordination and lack the surprise, also it is so unreliable and do not cover business problem of making people feel good. the experience is horrible

Orderd 3 products together and 2 of them got delivered yesterday and one is still pending. I have ordered this for my sister's bday and estimated delivery date was on 23rd july..there is no proper response from customer service too.

*FNP Bangalore Review
Sub-order #7423687701 as Complaint > Partial Delivery > Express. Your ticket reference ID is 260723-08751445.

> Rating: {1/5} - Avoid at all costs!

** Short & Effective Review:
Save your time, money, and special occasions. My experience with FNP Bangalore was an absolute disaster.

**Flawed Ordering:** Technical glitches locked the checkout page, requiring a phone-assisted order.

**Incomplete Delivery: They delivered the flowers for my cousin's birthday without the cake, ruining the surprise.

**Appallingly Dishonest Support: Customer service claimed the driver confirmed delivery of the cake, which the driver himself admitted No Sir, the cake was not delivered yet when I managed to track him down independently.

**Zero Accountability: Promised delivery times (by 5 PM, then 9 PM) were repeatedly missed, no one showed up, no compensation was offered, and management refused to take calls.

Do not take a risk with this company. Absolute worst service and zero professionalism.

It was very amazing, my partner liked it very much 💝.

Worst service worst customer support. Didn’t delivered Rakhi last year and in record they were showing it was delivered to any random person.
No help from customer support. Worst company

I had ordered a set of planters and a cake to be delivered to my sister in law for her anniversary. The gift was not delivered, and the team is refusing to refund my money (approx Rs 1500). They claim to have "attempted delivery" by calling the recipient, but the call didn't get through. So it was termed as a failed delivery. In today's day nd time, whatsapp calls are tried, messages are sent, Amazon or Swiggy have never missed delivering parcels claiming they didn't get through a call.

The customer service team was prompt to reply, but they sounded more like they were reprimanding me rather than providing a solution, to a lapse of service at their end.

They did not attempt re-delivery for an entire 24 hrs, till a complaint was raised. Going by their response, I doubt if it will be fulfilled even now. I am sorry to say, this service is very unprofessionally managed. I'm definitely never ordering from FnP again.

If you really want to improve - please change your systems. Don't shirk responsibility by making excuses.
- Include provision for an alternate number if the recipient isn't reachable for some reason.
- Call the person who has placed the order, and confirm with them
- Re-attempt connecting at least within few hours, if you claim to be a company that reaches gifts on special days.

Absolutely pathetic! 🤬🤬 This has been one of the worst experiences I've ever had. Every time, there's another excuse for not delivering the product. It's excuse after excuse instead of taking responsibility.

My biggest mistake was ordering from this company. Their customer service is beyond disappointing, and they seem to have no respect for their customers' time or money. It honestly feels like they think people are fools who will just accept endless delays and empty promises.

This is a disgusting way to treat paying customers. I sincerely hope they face the consequences of running a business like this. I will never order from them again and would strongly warn others to think twice before buying from them.

Great platform to surprise your loved one

Ordered gift for my wife on our anniversary, delivery guy did not even tried to go the address for delivery just called probably from their office.
It was simple address even a child can follow on google maps.
Yet they did not gave any refund not accountability or replacement gift.
Chat links, help links, nothing works just pay and order link, As usual how Indian scam company do.

They didn't send my gift and allowed me to cancel the order worst experience thy simply cheat didn even tried to deliver my order and didn refund worst not trust worthy waste of money order id 7410262301

Absolutely the Worst Online Shopping Experience I Have Ever Had

I rarely leave negative reviews, but this experience deserves one.

I ordered a birthday surprise for a family member because FNP appeared to be a professional company. Instead, almost every part of the order went wrong.

The delivery arrived very late in the evening, after the birthday dinner had already finished, so the celebration had already lost its special moment.

To make matters even worse, the delivery team called the recipient before arriving, completely ruining the surprise that I had carefully planned.

Almost every product in the order was incorrect, missing, or completely different from what was advertised on the website.

The cakes that were delivered were not the cakes I had ordered. They were replaced without my permission. The personalized birthday message that I specifically requested to be written on the cake was not written on the cake at all. Instead, it was printed on a piece of paper and attached to the cake. It looked unprofessional and was honestly embarrassing.

The greeting card that I had written never arrived.

The teddy bear I paid for was missing completely.

The chocolates I ordered were replaced with a completely different brand without asking for my approval.

The decorative candles I selected were replaced with cheap, ordinary birthday candles.

The balloons were delivered flat, even though the product presentation creates the expectation of a beautiful birthday decoration. Instead, the birthday girl had to inflate all the balloons herself, which completely defeated the purpose of sending a surprise gift.

I expected mistakes to be acknowledged and corrected. Instead, the customer service experience was even worse than the delivery itself.

Every response I received was a generic template that ignored most of my complaint. I repeatedly explained that there were multiple problems with the order, yet I kept receiving replies that discussed only one substituted cake while completely ignoring everything else.

My complaint was even marked as "resolved" and the support ticket was closed while the issue was still unresolved.

I was then offered only a partial refund without any explanation of how the amount had been calculated. When I requested clarification, I received more generic responses instead of real answers.

The most disappointing part of this experience was not even the incorrect products. It was the complete lack of accountability. No one genuinely reviewed my complaint, no one apologized for the full extent of what happened, and no one took ownership of the situation.

A company can make mistakes. What defines a company is how it handles those mistakes.

Unfortunately, FNP demonstrated poor customer service, poor communication, and very little respect for its customers.

I will never order from FNP again, and I cannot recommend this company to anyone looking for a reliable service for an important occasion. There are many other companies that value their customers far more than this one does.

orderes numbers: 73915180+ 73914855

It's time they shut down the business if they cannot send a gift on time, along with proper intimation. This is not the first time, but now a business as usual. Would seriously wish they would close soon.

Horrible most horrible and fraudulent.
Don’t give refunds
Do not deliver
Never trust them

My order #74064413
I ordered a surprise birthday cake from online FNP based on the cake shown on their website, but the cake I received looked completely different. It was not up to the mark and was very disappointing. The taste was also not good, and it definitely wasn’t worth the price. I expected much better quality and presentation from FNP. Overall, it was a disappointing experience, and I hope they improve their product quality and ensure customers receive what is advertised.

Order number 73749334 was supposed to arrive by 9 pm, it was delivered at 10:38pm after the event finished. The cake was damaged and not worth cutting. There is no customer service number to call and discuss anything , the chatbot is pretty useless. The complaint was raised the same night and was given to understand that the complaint will be looked into within 12 hours, however, there was no contact from them until nearly 24 hours later.
The customer service kept writing the complaint is closed without giving any reason.

Worst worst worst!
I had an extremely disappointing experience with FNP's decoration service. The decoration was poorly executed and looked nothing like what was promised at the time of booking. The setup was incomplete, lacked attention to detail, and felt rushed, which completely spoiled our special occasion.
To make matters worse, the customer service was equally disappointing. The support team was unresponsive, unhelpful, and showed no genuine concern for resolving the issue. Instead of taking responsibility, they kept giving excuses and failed to provide a satisfactory resolution.
For the amount they charge, I expected much better quality and professionalism. I would not recommend FNP's decoration service to anyone. They seriously need to improve both their service quality and customer support.

I had ordered a birthday cake for 10th July. The delivery guy tried calling and could not get through after 2nd call and he changed the status as delivered. after raising complaint for like 10th time they said they will redeliver on 13th. They redelivered the same old cake which had fungus and water was dripping as it was non edible. The delivery guy asked for payment again as well. I again complained and no one is responding. No more ferns and petals for me and my family. Horrible and Terrible service

[Ticket# 260714-08706592]ref. Order# 74015023
order number along with the incident raised added

Ordered for flowers and it.was not as they advertised.. I think they need to do a better job of seeing that the flower arrangements are just like thw picture they post on their website... I was disappointed.

Absolutely Terrible Experience with FNP

I strongly advise everyone not to purchase any product from FNP. If you want to waste your money and ruin a special occasion, then FNP is the perfect choice.

The bouquet was delivered extremely late, completely defeating the purpose of timely delivery. To make matters worse, the flowers were in a horrible condition—old, wilted, turning black, and clearly not fresh. What was delivered looked nothing like the quality promised on the website.

The customer service experience was even worse. The support agent was rude, unprofessional, and unwilling to listen to the concern. Instead of helping resolve the issue, the call was simply disconnected. This level of customer service is completely unacceptable.

Their website is also very user-unfriendly, making it difficult to raise complaints or get proper support. Once the order is delivered, customers seem to be left with no effective way to address issues.

Considering the poor product quality, delayed delivery, and terrible customer service, FNP should provide a full refund for this unacceptable experience.

There are far better vendors available. Save yourself the frustration and choose another service provider. FNP order 7398171201