FocalAgent Ltd Reviews 

582
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned professionals always arrive on time, act in an extremely professional, polite, and friendly manner, and truly make property owners feel completely relaxed throughout the entire appointment. Many people deeply appreciate the exceptional attention to detail when capturing property photos, producing virtual tours, and preparing precise floor plans that successfully help homes sell quickly on the market. Some reviewers were not happy with the overall service, specifically mentioning frustrating issues such as missing measurements on floor plans, rushed appointments, or unwanted everyday items accidentally appearing in the final promotional photos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professional demeanor and... See more

Service

Customers consistently note positive experiences with service, highlighting that photographers arrive on... See more

User experience

Consumers find user experience to be positive, describing the process as fast, easy, and smooth from start to... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic images,... See more

Product

People report ambiguous experiences with product, as many consumers praise the amazing photos and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more

Rated 5 out of 5 stars

The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more

Rated 5 out of 5 stars

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more

Rated 5 out of 5 stars

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more

Company replied


Company details

  1. Photography Service
  2. also in
  3. Aerial Photographer
  4. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(582)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend FocalAgent to anyone very professional

Working with Kayla was an absolute pleasure! She was incredibly professional, respectful of my space, and made the whole shoot in my house completely stress-free. Haven’t seen the photos yet can’t wait I’m sure they will be fantastic. I highly recommend Kayla from FocalAgent LTD to anyone looking for beautiful photography of their home

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

The best

On time, very fast and professional and very easy to talk too.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Shaun our assigned photographer was lovely, so friendly, he worked around our dogs and how we wanted the session to go, with understanding and professionalism. He was a pleasure.
Also from prior to shaun being allocated to us we had great communication from the team, iva kept us updated and it wasn't any problem when we had to cancel our first planned appointment. Highly recommend this company

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

My professional photographer Gary

My photographer Gary was contracted to take professional pictures Lazer measurement & a floor plan for a house sale.
He performed that task in a friendly & informative manner, both meticulously and thoroughly in order to get the best results!
I was happy to leave him midway to perform a video introduction for the property & before leaving ensuring I was informed of when he expected to put together the final format for the agency involved.
Thereafter I would be contacted by them directly.
I was very pleased with his services overall.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

We were recommended FocalAgent via our…

We were recommended FocalAgent via our estate agent for the sale of our property. The appointment was booked swiftly and we were given a choice of appointment dates and times. Our photographer reached out and we confirmed a suitable time. He arrived on time and was professional and polite. The booking and stress less experience was very welcome during a stressful time.

July 8, 2026
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Rated 5 out of 5 stars

The gentleman arrived for the rebooked…

The gentleman arrived for the rebooked appointment. He was very jolly, ready for the job. He respected our old property and covered his shoes with protective slippers.
He explained his plan for the job and assured me I could go ahead and continue with my office work as I work from home.
He was meticulously organised and rarely did he need my intervention.
I think I would no doubt recommend him to whoever planned to sell their homes.
Well done Sir.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Extreemly Professional.

The Team at Focal Agent offer a Service second to none.
Professional, Fast and Efficient.
Clear Communication and Reliable.
A Service Deserving of Recomendation.

July 6, 2026
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Rated 5 out of 5 stars

Chris is a Really nice Guy

Chris is a Really nice Guy. Arrived very promptly, was very friendly and helpful. I would certainly recommend him and the Company. Really looking forward to seeing the photo's.Thankyou

June 30, 2026
Unprompted review

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