Sadly, not there when you need them most...
I moved to Focalpoint from my previous optician as I was now living in Barnes, my first visit was a success when I had an eye test & bought glasses (hence not 1 star!) Yesterday (Sunday) I was recommended by Moorfields to use the 'NHS Minor Eye Condition Service' and was delighted to find that my own optician Focalpoint was listed as the local supplier. I called them Sunday morning and left a voice message plus sent 2 emails to their contact email stating what had happened and that I would arrive before their opening time on Monday morning as I was looking for quick confirmation that I did not have a serious problem. A lady arrived to unlock the premises and I said that I had tried to make contact the previous day. She called me on my mobile 5 mins later (I was still waiting outside on the bench outside as requested by her 10 mins earlier) to turn me away point blank with a "we have no emergency slots for 3 days so you will need to see your GP...". I went into the shop to finish the call (!) and wasn't offered any advice nor a quick visual examination from the optician (who had arrived 5 mins earlier)". I have therefore lost faith in Focalpoint and will sadly have to move to a different local optician, one who can demonstrate a caring attitude to customers...