Foka 

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Company details

  1. Hi-fi shop

Information provided by various external sources

Foka is gevestigd in Rotterdam en bestaat inmiddels al meer dan 90 jaar! De winkel heeft een oppervlakte van ruim 1200m2 waar u het complete assortiment kunt bekijken en veel producten ook kunt uitproberen. Foka heeft niet alleen het grootste assortiment camera's, televisies, audio apparatuur en bijbehorende accessoires, maar biedt dit ook aan tegen de laagste prijzen van Nederland. En vrijwel alles is direct uit voorraad leverbaar! Daarnaast is onze Superstore in Rotterdam 7 dagen per week geopend dus u kunt ook gerust op een zondag bij ons langskomen. Gratis verzending v.a. €50 Voor 23:59 besteld, morgen in huis


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Rated 1 out of 5 stars

Use any of the other great online stores, just not Foka

I used Foka because of same day delivery, I paid for same day delivery - I live an hour away from the shop.

I phoned and was told my delivery was picked up (but no tracking because same day delivery didn't use POSTNL) and out for delivery so I wasted my Friday evening waiting, not delivered. Phoned for an hour with no answer on Saturday, had to use customer chat on the website. Felt lied too, First of all they told me my track and trace was on the way, until I told them i paid for same day delivery and not POSTNL then they suddenly decided they can see that it will be sent and delivered today even though it had supposedly already been picked up the day before.

So i get to waste my weekend waiting for a package that may or may not show up. They also can not give a time for the delivery, just whenever.

There are a number of great same day delivery electronics shops, they all give excellent tracking and service, Foka is not one of them.

Update:

Was eventually delivered to the wrong address, same door number but a random nearby street.

Only half the order was delivered, I complained that I was missing the other half of my delivery and was told "As far as I see, everything has been delivered to you. on the adress", it wasn't even delivered to the right address and now I am missing half my order, how much can go wrong with one simple order.

December 1, 2018
Unprompted review
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Rated 2 out of 5 stars

Ordered a soundbar on thursday

Ordered a soundbar on thursday , the site said order before 23.59 delivered to you next day. Well appreciate its Black Friday now, but had no communication off the delay, had to send loads of emails to find its delayed due to black friday, however tracking shows its still not posted when id paid extra for express delivery, dissapointing and still dont know when item will arrive now, no updates. (Uk customer)

November 23, 2018
Unprompted review
Foka logo

Reply from Foka

Dear Shawn,
Thank you for your review. We have just looked for what went wrong. I see that your mail which was sent at 10:24 am the same day at 13:38 by my colleague has been answered with the track and trace. Unfortunately the package has been delayed but according to the track and trace in the meantime received.

Kind regards,
Foka

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Rated 1 out of 5 stars

Not really good

Not really good. They sold me a lens with cash back , but I can not get the money, because the action was expired. They did not explain very well

July 11, 2017
Unprompted review
Rated 5 out of 5 stars

Great service!

Great customer service, they help you out to choose the right product depending on your needs, without any third interest on selling the most expensive one. I would advise going at Foka to buy any camera and related items. Keep it up!

June 21, 2017
Unprompted review
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Rated 5 out of 5 stars

snelle levertijd/ Quick delivery

Woensdag avond 2 camera's besteld en vrijdag alles in huis! Netjes verpakt, top service dus! / ordered 2 camera's on Wednesday evening, received them on Friday. Packaging very good, great service!

September 4, 2016
Unprompted review
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