Re-train your customer service please. A lady who answer me today at 01.07 in English customer service sound very rude and annoying, and not only me. I have the speaker on and everyone is asking "What... See more
Company replied
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See what reviewers are saying
Incredibly rude customer service on the phone and won't let you speak to explain your case and how they failed to do their service and withdrawal. She'll keep on telling you information that already... See more
I recently had the pleasure of dealing with Fol and I can't say enough good things about my experience. From start to finish, their customer service was exceptional. When I needed to file a claim,... See more
Company replied
I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two ho... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Folksam är ett kundägt företag som erbjuder försäkringar och pensionssparande. Nästan varannan svensk är försäkrad hos Folksam och vi är en av Sveriges största kapitalförvaltare. Vår vision är att våra kunder ska känna sig trygga i en hållbar värld.
Contact info
Bohusgatan 14, 106 60, Stockholm, Sweden
- 0771-950 950
- kundservice@folksam.se
- www.folksam.se
2.8
Average
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No payment for Stolen Car after 11 weeks
My car was stolen on the 22nd of March and we still cannot get payment from Folksam 11 weeks later despite a police report being submitted, a full accident report, a receipt for the purchase of the car and endless additional documentation being submitted several weeks ago. I have NEVER experienced anything like the horrendous level of service.
June 10, 2025
Unprompted review
Reply from Folksam
Hi Shay!
I'm so sorry that you've had to go through all of this, with your car being stolen as well as us not living up to your expectations. Obviously some time has passed since you wrote your review, but if anything in this matter is still unresolved, we would greatly appreciate if you gave us a call at 0771-950 950. That way we can go through your claim with you.
Thank you for sharing your experience, it's really important for us to get that insight.
I wish you a great rest of your day. Take care.
All the best
Robin, Folksam
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Shocking service
Shocking service ! I will rather stick to the other one .
June 6, 2025
Unprompted review
Reply from Folksam
Hi Thomas!
I'm really sorry to hear that we've not been able to provide you with the service you're expecting. We're always aiming to give the best possible service at all times, and it's sad that this has not been the case here.
You are more than welcome to get in touch with us again, either through our chat at folksam.se or via phone at 0771-950 950, to give us a chance to resolve the issue at hand.
Thank you for your review, it's important for us to be able to develop our services. I wish you a great day.
Best regards
Robin, Folksam
Sended documents 2 times
Sended documents 2 times, no even 1 replay to email. Poor service. This is how this company is taking care of costumers
April 24, 2025
Unprompted review
Reply from Folksam
Hi Aurimas!
I'm sorry to hear that we haven't been able to give you the service you expected when you needed it. You're more than welcome to give us a call at 0771-950 950 and we will take a look at your claim, and make sure to answer your questions and give you an update regarding the process.
Thank you for taking the time to leave a review, it's important for us.
I wish you a great rest of your day.
Best regards
Robin, Folksam
Folksam insurance company does not take…
Folksam insurance company does not take their customers seriously that many need to check out different insurance companies for their financial problems for everything that happens around Sweden today when prices go up in different places like food and electricity cost and the landlord raises the rent for many then you have to look at different ways to reduce costs so people can live and afford all costs
March 17, 2025
Unprompted review
Reply from Folksam
Hello Esbjorn!
Sad to hear that you feel that way. Thank you for taking the time to give us your opinion, it is important for us and our work going forward.
I wish you a nice day!
Best regards
Caroline, Folksam
Rude customer service
The customer relations operator has been very rude, shouted at me and scolded me! I wanted to make a complain about her but there is no way that I call customer service again. And it is not possible to send an email! I was just trying to ask about prolonging contract, she didn’t even allow that!
December 23, 2024
Unprompted review
Reply from Folksam
Hi Asu!
I'm sorry to hear that your experience with our customer service is far from what we strive for. As a customer you should always be met with respect and a will to give you the service you're looking for.
I understand that you rather not call us again, even though we would love to get in touch with you to sort out what has happened. You're always welcome to contact us via our chat at folksam.se if you'd prefer that way of contact. Our chat is manned by agents between the hours of 08:00 - 17:00 monday - friday.
Thank you for leaving a review. It's important for us in our future work.
I wish you a great rest of your day.
Best regards
Robin, Folksam
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Best insurance for both private &…
Best insurance for both private & travel that I´ve ever had!! I can only recommend "Folksam" as a very good insurance*****
December 29, 2023
Unprompted review
Reply from Folksam
Hello Per,
How lovely to hear 🌸
Thank you very much for your nice review and feedback.
Best regards
Isabell, Folksam Customer service
Great service and easy to use.
November 1, 2024
Unprompted review
Reply from Folksam
Hi Obydur,
Thank you for your nice rating and it's nice to hear that you are satisfied with our service. Thank you for taking the time to give us a review.
Wish you a nice day! =)
With kind regards,
Malin, Folksam Kundservice
I had an trafic accident and i did not…
I had an trafic accident and i did not help expected since the website in swedish and on the phone they send you to read online.
I got even a lawyer but the insurance took 2 months to recognise him as my representative.
Check your rights before dealing with insurances in Sweden, not even paying they help you.
June 27, 2024
Unprompted review
Reply from Folksam
Hello Lulu,
I am sorry to hear that we did not meet your expectations.
If you are not satisfied with our decision in your case, you can have your case reconsidered. You need to contact the claims department and they can help you. You can reach them on the phone number: 0771-950 950, weekdays between 9-17.
Best regards
Isabell, Folksam Customer Service
Your product is quite expensive…
Your product is quite expensive comparing others in the market for similar services .
October 17, 2024
Unprompted review
Reply from Folksam
Hello Yogesh,
Thank you for your review and feedback.
Best regards,
Isabell, Folksam Customer service
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im very happy with folksam and the help…
im very happy with folksam and the help i got when my car window got stone damage
June 6, 2024
Unprompted review
Reply from Folksam
Hey Jarl!
I am glad to hear that you are satisfied with the help we were able to give you.
Thank you very much for the positive review! 🌹
Kind regards
Caroline, Folksam
Reported damage was never followed up
Reporting damage that the other party was responsible, got told that we had to wait for correspondence from the other parties insurance company in order to continue with repairs, after three months we had heard nothing to call Folksam back. They had closed the case and not informed us that WE were responsible to call the other insurance company. They completely ignored us and this is unacceptable and lack of respect. This could have been handled way better, and the guy on the phone should not have hanged up on me... So time to change insurance company.
August 6, 2024
Unprompted review
Reply from Folksam
Hi David!
I'm sorry you didn't get the information and help you expected from us. Of course, we don't want our customers to be treated like that.
Feel free to contact our claims department on telephone number 0771-950 950 if there is anything else we can help you with regarding your claims case.
Kind regards
Caroline, Folksam
I sent you a letter and have been…
I sent you a letter and have been waiting for a response from you for a month now. That's what I think about you.
June 6, 2024
Unprompted review
Reply from Folksam
Hej Kirill! I understand that you feel disapponted because you did not receive the help you expected. Thank you for taking the time to write to us, contact us via our chat or by phone on 0771-950 950 and we will help you look into this!
Greetings
Caroline, Folksam Customer service
Worst insurance compmy I have ever seen.
June 13, 2024
Unprompted review
Reply from Folksam
Hi Kumar,
Sad that you feel that way.
Feel free to contact our customer service by phone, 0771-950950 and we can look into what happened.
Wish you a nice day!
Sincerely,
Malin, Folksam Kundservice
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I had a deeply disappointing experience…
I had a deeply disappointing experience with Folksam. After being robbed and losing a significant amount of gold, my family and I were treated as if we were criminals. The process was stressful and degrading, compounded by the clear bias we faced due to our foreign background. Instead of receiving support during a difficult time, we were met with suspicion and unfair treatment. It's disheartening to see an insurance company, which is supposed to provide peace of mind, act in such an unprofessional and discriminatory manner. I would not recommend Folksam to anyone, especially those from diverse backgrounds. Their approach is not only unfair but also unjust.
July 5, 2024
Unprompted review
Reply from Folksam
Hello Khan,
I am sorry to hear that you have been robbed and that you lost a significant amount of gold. Also that you feelt misstreated by our claims department.
When you have lost something or in your case been robbed, you have to send in documents or receipts for the things that has been lost.
But i recommend that you speak to the claims department so that they can help you answer all your questions but also to adress the treatment you received when you were in contact with them. Of course, it shouldn't feel like you're being accused when you call them.
You can reach them on: 0771-950 950, weekdays between 9-15.
Best regards
Isabell, Folksam Customer service
Water leak in the ceiling
Water leak in the ceiling. Called emergency number and they told me to call back on monday unless it got worse during the weekend. Water dripping from the ceiling inside and we dont find the source. It dripped for some 30 min then nothing but clear we have an active leak.
Tried to call back monday and their phone system is a joke. No estimate just ”many people are calling right now” and takes hours then suddenly cutting connection and you are expected to call back and start from last in line again.
Finally got through and was told I had to figure out myself what to do and who to call as they first need to know if its something covered by our insurance. Why were we not told that the first time we called?
We have 4 weeks waiting time for anyone to come check based on the calls Ive made.
This insurance company is a joke and they have a lousy customer service and approach.
July 1, 2024
Unprompted review
Reply from Folksam
Hi, Michaela!
I'm sad to read about your water leak. I hope that it will be fixed soon.
I understand that there was information that seems to have been left out during your first call. We apologize for this and hope that your view of us will change in the future.
Kind regards
Caroline, Folksam
From December 2020 until June 2022
From December 2020 until June 2022, i was so ill, Folksom took good care of me since from day 1 untill such time that I was 100% function. I am a Folksom baby.
June 21, 2024
Reply from Folksam
Hi Elena.
Sad to read that you were ill, I hope you are feeling better now.
Thank you for taking the time to leave the nice review. I am glad that you are satisfied with our help. 🌹
With kind regards
Caroline, Folksam
Simply great
I recently had the pleasure of dealing with Fol and I can't say enough good things about my experience. From start to finish, their customer service was exceptional.
When I needed to file a claim, the process was incredibly smooth and stress-free. They handled everything with such efficiency and professionalism, making sure I was kept in the loop every step of the way. The claim was processed quickly, and I received my payout without any hassle.
June 6, 2024
Unprompted review
Reply from Folksam
Hi,
Thank you for your nice rating and it's nice to hear that you are satisfied with our service when the accident happened. Thank you for taking the time to give us a review.
I wish you a nice day and a nice summer! =)
Sincerely,
Malin, Folksam Customer Service
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For big package home insurance If you…
For big package home insurance If you lost your keys and if it's not showing your name and adress on it they don't gonna help you at all
Also telefon line is totally catastrophe
Waiting time take over more then 1 hour and suddenly cutting connection and you should call back again
After all they open and close again and again until you get crazy for service
June 14, 2024
Unprompted review
Reply from Folksam
Hello,
I am sorry that the insurance does not live up to your expectations. If you have any questions regarding your claim, i recommend that you talk to the claims department and they can help you. You can call them on phonenumber: 0771-950 950, weekdays between 9-15.
I thank you for your review and your feedback.
Best regards
Isabell, Customer service
FF081396988S
Hej, I have contacted Folksam several months ago about a damage I had at home and been ignored twice after contacting again. Very frustrating
April 2, 2024
Unprompted review
Reply from Folksam
Hello Ale,
I am sorry to hear that you have not received any feedback regarding your claim.
I recommend that you speak to the claims department so they can help you with your claim and any concerns you may have. You can reach them by phone number: 0771-950 950, weekdays between 9-15.
Have a nice day
Best regards
Isabell, Folksam Customer service
Bra information
May 29, 2024
Reply from Folksam
Hej Mats.
Tack för att du tar dig tid att lämna ett omdöme och vad roligt att läsa att du är nöjd med vår information.
Med vänlig hälsning
Caroline, Folksam
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