Folksam Reviews 

A very trust worthy company they deliver what they promise a very good service if you get in touch with them

Dissapointing company, joke reimbursements and awful service. #folksamförsäkring. I am taking all my insurances away from there!
Briefly, I am a Folksam member for almost 7 yrs now (never needed anything) and I got my backpack stolen with stuff with a value of around 25.000sek calculated taking into account the age of the items (2 almost new lap-tops, power bank, external drive, and personal stuff of value etc.). All the documentation was properly fixed as suggested by the police.
Folksam also asked me to do the online application for theft twice and I send the documents by post with all the documentation needed. It took them 2,5 months for a backpack.
None of my emails were answered no matter what if I was sending them again and again in order to get a reply.
After 2,5 months I called and they gave me only 4.800sek. What the actual f@ck Folksam? Do you think that we are beggers, or hungry out of our countries, or we request money we have not paid? There is no reason for me to pay insurance if I finally dont get anything back when I actually need it. This amount of money is just offensive. Every person that I talked from there have been suspicious on my case, implying politely to me every time that I have done the theft or that I have to provide a receipt that does not exist since the item is old. Only the girl that I talked at last helped me and filed the report for me. She was polite and nice (Anna, in the claims department thx) . Maybe next time I will change my last name to a swedish last name, maybe its gonna be different then. As a result, I got nothing back and Im taking all of my insurances away from Folksam. Humiliating attitude and dissapointing service. JUST DONT DO YOUR INSURANCES THERE!

Very good and quick response. I really appreciate your work.

If you want an insurance company that puts their stupid and ridiculous rules and regulations before human care and attention; a customer service that hangs up on your face when conversations get tough, then Folksam is perfect for you!
Folksam fails to take a customized case by case approach. Instead they take a one-size fits all approach (a stone age concept that even monkeys can see past).
Their negligence for their (paying) customer care is impressive and extensive. For those who have Folksam, I guarantee you that when you really need their help, their tiny 8-font read-between the line’s rules, will apply.
If you have Folksam, I urge your immediately to switch.

They uninsured our car without telling us.
If you change your adress their system dos not always "update" properly. So I missed the invoice. No phonecall, mail or sms.
I pay 30-40 invoices per month on a regular basis, EVERYONES systems updated properly except Folksam.
Now I have to pay 3000kr for insurance and 8000kr for my broken window (that I thought I was ensured for). When I call them up they tell me off directly.

Great support in my latest insurance claim for my damaged car !!!

Bra 👍👍👍👍👍👍👍

Very good, they help a lot and I think it the best choice for ensurance

At this rate I will probably die before I actually get someone at Folksam who can help me with this....

I applied for life insurance online. The form stopped me and said I needed to call in so I called in and they said I should apply online so I went back and this time it continued. After completing, if you want to choose someone specific to receive money if you were to die, you need to fill in another form....

I asked on chat for the form in english, I didn't get a reply for a while so I carried on with my work but when I returned they closed the chat....

I tried again on chat and they said they would need to post this (this is 2020...?) so I waited, but nothing came...

I contacted on chat again and they asked me for my address again and I waited.... it came in Swedish....

I contacted on chat again and they asked me for my address again, I waited, but nothing came....

I contacted on chat again and they said I need to call them instead to order the form now as they can't order on chat (this time?). So I call in and they tell me the form is not available in english, and that is that....

I said what is a customer to do now? He said well you can try to translate it. I paused and he continued then to say actually we can support you when you have the form, I said actually I have it right here good to go so he forwarded me to another person who would help with this and while I waited, the phone was hung up.

Still as of today.... I haven't been able to change this. At this rate I will probably die before I get to change this....

Satisfied and good service.

English. I have everything insured with Folksam,2 Houses ,2 cars, Boat, 2 trailers, however when i wanted to insure à new husbil the price was extremley high, i was told that if i was à new customer i could have à better price ! I would suggest that you look after your existing customers and not only do special delas for new one. I Will be checking with other companies before renewing any policies.
I did however have to make a claim relating to à Burst water valve which Caused some water damage, and that was handled extremley well by those involved in Darlana .

Tack! Tack! Tack!

Nice Nice Nice 👍

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