Fonteyn Outdoor Living Mall Reviews 5,998

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and professional approach, making the purchasing process smooth and enjoyable. Many people highlight the excellent service received from initial contact through to installation, appreciating the personalized advice and support. Reviewers are also impressed with the wide selection of products and the quality of the items, describing them as well-built and reliable. However, some customers also noted significant issues with after-sales service, including long delays in repairs, unfulfilled promises, and poor communication. A few other people also felt that the product they received did not meet expectations or had defects upon delivery.

Reviews shaping this summary

Rated 5 out of 5 stars

It is always of great pleasure dealing with Mario as a dealer . He is always very helpful and goes out of his way to assist us even after office hours . Jackie

Rated 5 out of 5 stars

Thanks to Mario I bought my first spa tub. He followed me throughout the process helping me with useful advice and always making himself available. Highly recommended!

Rated 5 out of 5 stars

Ahmed took time to show us around the latest jacuzzi hot tubs at this fantastic showroom.Very welcoming and knowledgeable about the product and care/afterservice.Highly recommended!

Rated 5 out of 5 stars

I recently bought a barrel sauna from Fonteyn. The service from start to finish was fantastic. The fitter , Mark, was friendly professional and fitted the sauna in no time. An absolute credit to Fonte... See more


Company details

  1. Garden Center
  2. Day Spa
  3. Furniture Store

About Fonteyn Outdoor Living Mall

Written by the company

Iedereen meer laten genieten van het buitenleven, dat is waar wij van Fonteyn dagelijks naar streven. Dat bereiken we onder andere door u het grootste assortiment outdoor artikelen van Europa aan te bieden. Dit assortiment spitst zich toe op zeven specialiteiten: tuinmeubelen, veranda’s, spa’s, buitenkeukens, zwembaden, sauna’s en tuinhuizen. Dit complete assortiment staat breed opgesteld in onze sfeervolle showroom van maar liefst 35.000 m2. Alle artikelen worden u gepresenteerd in sfeervolle tuinsettingen, zodat u zoveel mogelijk inspiratie kunt opdoen voor uw eigen tuin.

Dankzij ons brede assortiment, hebben we voor iedere wens en portemonnee een geschikt product. Onze even deskundige als gepassioneerde adviseurs helpen u graag bij het vinden van dit product. Zij zorgen er met hun brede knowhow voor dat u altijd slaagt. Wat u bij ons ook aanschaft, u kunt altijd vertrouwen op de hoogwaardige kwaliteit ervan, aangezien we werken met alleen het duurzaamste materiaal en de laatste technieken.

Bij Fonteyn kunt u rekenen op een uitstekende service, zowel voor als na aanschaf. Ons complete aanbod ligt opgeslagen in onze enorme voorraadkelder van wel 60.000 m3, zodat u nooit misgrijpt. Mocht u jaren later weer eens een onderdeel nodig hebben, dan heeft u dat vaak de volgende dag al in huis, om weer optimaal van uw investering te kunnen genieten.

Veel buitenplezier!


Contact info

3.8

Great

TrustScore 4 out of 5

6K reviews

5-star
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Replied to 7% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very good service and a large

Very good service and a large, well-designed showroom with lots of inspiration. We were advised by Arno and Sebastian, who answered our questions in detail and competently. With their great support they helped us to find the perfect spa. We are very happy with our spa and will definitely recommend Fonteyn.

October 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Very good service,very nice sales…

Very good service,very nice sales team,customer friendly advice.Arno helped us to find the perfect spa with his detailed and competent advice.We enjoy our spa almost every day and are very happy with the selection.

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Super service

Super service, we have never seen a better qualification - very very good service - we traveled mor then 1000 km to see this immense exposition - we can only recomend.

October 15, 2021
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Rated 5 out of 5 stars

Spa Euphoria

Great service from Arno, he helped us find the perfect spa. The Spa Euphoria has everything we need, top-massage and a very beautiful design. So thank you for the good reception and explanation! We will enjoy our spa for a very long time !

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Soulmate spa…

I like the Soulmate spa a lot because it is compact and very good hydro therapy, ultimate massage in a spa. Very good advice of Christian

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Beautifull spa and swim spa models with…

Beautifull spa and swim spa models with great service. You can find many high quality spas with different models with different specifications.

Many thanks to Arno Nieland and all other persons in the company. Even in very busy days, they are making always excellent job.

September 29, 2021
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Rated 5 out of 5 stars

Rowan saved the day

I’ve been running through all sorts of issues regarding the delivery of my sauna, very long delay in the actual delivery and once it arrived I found that some major parts were missing, back and forth with company to no avail, finally I got a hold of Rowan’s email, wrote to her, prompt response and a promise to sort things out, she did, and brilliantly, missing part arrived soon after while she continued her support and follow-up, examplary service company attitude, Fonteyn should be proud of her and her work.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Very good value and customer service

Very good value and customer service. We ordered a summer house and installation. Everything was 100%. It is so lovely in our garden. I used a non traditional base... Not tiles but gravel and gravel trays as the foundation. They worked with me and it is a super result. After a few months, they realized that I had overpaid ... it was my misunderstanding and I sent the final payment which was too much. They are refunding the money. Both Alexander and Annemarie were great with this refund surprise. I am sure that we will enjoy the summer house for years to come.

July 20, 2021
Unprompted review
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Reply from Fonteyn Outdoor Living Mall

Thank you for the lovely 5 star review.

We always check all invoices afterwards and ensure that everything runs correctly.
It's great to hear that you had good contact with our Annemarie and Alexander!

If we can help you in the future. You are always welcome in our showroom in Uddel. The coffee is ready!

Rated 5 out of 5 stars

Fast,professional

Fast,professional, easy communication and nice to work with Arno Nieland from Fonteyn.
Many thanks for support!
Vanya Ivanova
Bulgaria

June 16, 2021
Unprompted review
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Reply from Fonteyn Outdoor Living Mall

We would like to thank you for the 5 star review.
It is great to read that you were helped so well by our spa specialist Arno.

A sunny greeting from the Netherlands

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Rated 1 out of 5 stars

Almost all 5 stars are invite reviews and we can see why after multiple visits

Fonteyn Outdoor Living Mall suddenly receive in batches 5 star reviews after receiving negative reviews. As clients We approached them multiple times and found there staff inept and extremely disorganised instore and returning calls or to make appointments, they lost out to a another company our order worth almost 18,000 euros- we suggest you read past the sudden group postings of 5 stars made by new accounts and review people’s reviews that are from more seasoned members of trustpilot if you check the majority of 5 stars are invited to place reviews. And some of them are made from the UK! We visited 5 times in a space of one month in the early last year.

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Apologies

Apologies, my Dutch is terrible.

I had tried to contact Fonteyn for a while, but no reply. So I decided to use the chat feature. Don was there to help and he/she (sorry Don) was SUPER HELPFUL. He/she (sorry Don) had no problem speaking English.

I had some questions which he/she (sorry Don) answered and he/She checked if some stuff was in stock for me. It was all a bit confusing. But he/she (sorry Don) made it very easy!

April 7, 2021
Unprompted review

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