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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting prompt responses and efficient resolution of issues. The service provided is frequently described as excellent, with consumers appreciating the thoroughness and clear guidance offered during audits and system setups. However, some customers also noted a lack of willingness to help and poor communication, leading to frustration. These individuals felt that the experience was one-sided, with little consideration for the challenges faced by small businesses, especially when not using the service for the full contract duration.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and clear guidance... See more

Based on these reviews

Rated 5 out of 5 stars

We’ve had a great experience with Food Alert, especially thanks to Gabor. Since signing the contract, he’s been incredibly supportive and always quick to respond. He helped us set up all the paperwork... See more

Company replied

Rated 5 out of 5 stars

Having spoken with numerous auditors across many platforms I can safely say Jo is by far the most competent and helpful in delivering what is needed or requested. Nothing is ever too much of an issue... See more

Company replied

Rated 5 out of 5 stars

We’ve had a great experience with Food Alert so far. Daniel was incredibly helpful and professional. He guided us through everything and introduced us to the app, which has been a fantastic tool. As... See more

Company replied

Rated 5 out of 5 stars

We made contact to discuss the potential set up and installation of the Food Alert System. From that moment on service was efficient, polite, attentive and respectful. At no point did we feel press... See more

Company replied

Rated 1 out of 5 stars

I would not recommend signing up if you are a small business. We joined during our first year of trading but quickly realised that the system was not well suited to the needs of our restaurant. As... See more

Company replied

Rated 5 out of 5 stars

Michael was extremely calming when discussing with the staff. He educated me on a lot of the processes to do with the audit. This has been the most rewarding audit I've experienced.

Company replied

Rated 5 out of 5 stars

We have worked with Food Alert for other 15 years and we have always been satisfied with their support and professionalism. This was confirmed again today as we had an Audit with Gabor from who wa... See more

Company replied

Rated 5 out of 5 stars

Been working with Jojo and the team at Food Alert for a while now and the levels of support have been fantastic. The customer service is also exceptional, with prompt responses whether dealing with... See more

Company replied

Rated 5 out of 5 stars

The system is great and very useful for catering premises. The online support team has always been very helpful (and patient) with any queries we had and they have been able to resolve any issues w... See more

Company replied

Rated 5 out of 5 stars

Great experience ! The lady was very professional , friendly and thorough . She made the process very quick ,professional and gave us clear guidance and ensured everything was up to standard .

Company replied

Rated 5 out of 5 stars

Lola our advisor came to see us one time and really took the business on as it was her own. Very caring, thourough, helpful. Patient and took her time to go through all our documents. She even check... See more

Company replied

Rated 5 out of 5 stars

I had my audit with Michael Owen and would like to say it was extremely professional and supportive to the whole team. Very thorough, approachable and informative.

Company replied

Rated 5 out of 5 stars

Gabor is really friendly and understanding in educating us on the health and food safety visit. I always learn something new from him.

Company replied

Rated 5 out of 5 stars

Gabor was most helpful and supportive. With his historical kitchen experience and knowledge, he offers bespoke advice. He will go out of his way to signpost you recommendations. Thank you.

Company replied

Rated 5 out of 5 stars

Very thorough visit. Auditor put great focus on explaining all criteria and coached us on how to action resolving certain issues. Michael Owen was really supportive during the visit.

Company replied

Rated 5 out of 5 stars

Anie was super professional. It was a pleasure receiving feedback from her. Coaching style definitely help with action planning.

Company replied

Rated 5 out of 5 stars

Shabana has been to Rangers several times and has always been helpful and fair in her audits.

Company replied

Rated 5 out of 5 stars

Micheal was great! Made sure I understood everything and was very clear with his feedback and recommendations. A successful visit.

Company replied

Rated 5 out of 5 stars

As always, our auditor, Shabana has been informative, supportive and provides great guidance to our team.

Company replied

Rated 5 out of 5 stars

Michael was thorough & explained everything throughout the audit. Superbly informative from start to finish.

Company replied

Rated 5 out of 5 stars

I have enjoyed working with Shabana at Food Alert. From the first day we met to set up our Alert system then going through our first audits together, the service has been has first class. Shabana's kn... See more

Company replied

Rated 5 out of 5 stars

Shabana audited us today and was great it was my first walk round and I was coached and had things explained to me in detail and to really understand the why behind things!

Company replied

Rated 5 out of 5 stars

Very efficient and a really partner to our business.

Company replied

Rated 5 out of 5 stars

Very easy to talk to and ask questions to and she explained and helped greatly, Very knowledgeable and fair on her help.

Company replied

Rated 5 out of 5 stars

Mike was amazing, very supportive, and throughout, our restaurant definitely will follow his professional guidance.

Company replied

Rated 5 out of 5 stars

Great professional service, Michael was lovely and helpful

Company replied

Rated 5 out of 5 stars

Shabana is lovely to work with and straight talking very patient and very knowlegable very willing to listen and explain what is happening and how to move forward

Company replied

Rated 5 out of 5 stars

Great service, JoJo is brilliant! She has really helped us with our compliance & pulling all our relevant documents & processes together!

Company replied

Rated 5 out of 5 stars

We’ve had a great experience with Food Alert so far. Shabana was incredibly helpful and professional. She guided me through every step and was willing to show me how to do certain things. I genuinel... See more

Company replied

Rated 5 out of 5 stars

Shabana was super helpful as always, providing clear guidance and support for our business.

Company replied


Company details

  1. Business Services

Written by the company

Leading health & safety consultants providing specialist food safety, health & safety and fire safety services, software and training to businesses


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Shabana is a star!

Another great experience with Food Alert, Shabana truly is wonderful. She was very in-depth with everything and it's true what they say, you learn from the best!!

Many thanks,
Rachel

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Internal H&S Audit

As always, our auditor, Shabana has been informative, supportive and provides great guidance to our team.

April 10, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Kieran,

Thank you for taking the time to leave us such an amazing review. We are delighted to hear that Shabana provided the support and guidance you needed. I’ll be sure to pass along your wonderful feedback to them

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Anie was super professional

Anie was super professional. It was a pleasure receiving feedback from her. Coaching style definitely help with action planning.

April 10, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Kate,

Thank you for your wonderful feedback! We’re thrilled to hear that Anie provided such excellent support. We’ll be sure to pass along your kind words.

All the best,
The Food Alert Team

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Rated 5 out of 5 stars

Great service

Great service. Trusted software that makes life easier for our team. Happy company.

March 2, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi James,

Thank you for your 5* review, we really appreciate your feedback!

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Shabana at Rangers

Shabana has been to Rangers several times and has always been helpful and fair in her audits.

April 8, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Samantha,

Thank you for taking the time to leave us such a wonderful review. It's great to hear that Shabana was able to help, and I'll make sure to pass along your kind feedback to them.

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Very easy to talk to and ask questions…

Very easy to talk to and ask questions to and she explained and helped greatly,

Very knowledgeable and fair on her help.

April 2, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Chris,

Thank you for taking the time to leave us a 5* review, I'm glad you are happy with our service!

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Super helpful as always

Shabana was super helpful as always, providing clear guidance and support for our business.

April 2, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Khalid,

Thank you for sharing such a fantastic review! I'm thrilled to hear that Shabana was able to assist you, and I’ll be sure to pass along your kind words to them.

All the best,
The Food Alert Team

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Rated 5 out of 5 stars

Gabor was a fantastic consultant and is…

Gabor was a fantastic consultant and is been massive helped in setting everything up.

April 1, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Good afternoon,

Thank you for taking the time to leave us such a wonderful review. It's great to hear that Gabor was able to help, and I'll make sure to pass along your kind feedback to them.

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Michael was extremely calming when…

Michael was extremely calming when discussing with the staff. He educated me on a lot of the processes to do with the audit. This has been the most rewarding audit I've experienced.

March 31, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Gary,

Thank you for your amazing review. I'm delighted to hear that Michael was able to help, and I'll be sure to share your kind feedback.

All the best,
The Food Alert Team

Rated 1 out of 5 stars

Truly so so awful.

Truly so awful. Don't believe the message below. It is just self serving sycophancy. Do not trust Food Alert.

March 26, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

We’re sorry to see this feedback and that your experience has left you feeling this way. Unfortunately, as no details were included, we’re unable to understand what went wrong or how we could have supported you better.

We’d welcome the opportunity to discuss this and address any concerns—please contact us directly so we can look into this properly.

Rated 5 out of 5 stars

Always helpful

Having spoken with numerous auditors across many platforms I can safely say Jo is by far the most competent and helpful in delivering what is needed or requested. Nothing is ever too much of an issue and her attitude is always as helpful as a client would need! A credit to food alert and the industry in general

March 26, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Steve,

Thank you for taking the time to leave us a brilliant review! I will pass on the positive comments to Jo, they will really appreciate it.

All the best,
The Food Alert Team

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Rated 5 out of 5 stars

Shabana is lovely to work with and…

Shabana is lovely to work with and straight talking
very patient and very knowlegable very willing to listen and explain what is happening and how to move forward

March 24, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi David,

Thank you for taking the time to leave us a 5* review! I'm really glad Shabana has been so helpful to you. I will pass on your amazing feedback to them

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Michael Owen Audit

I had my audit with Michael Owen and would like to say it was extremely professional and supportive to the whole team. Very thorough, approachable and informative.

March 23, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Harley,

Thank you for taking the time to leave us a brilliant review! I will pass on the positive comments to Michael, they will really appreciate it.

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Shabana audited us today and was great…

Shabana audited us today and was great it was my first walk round and I was coached and had things explained to me in detail and to really understand the why behind things!

March 20, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Stephen,

Thank you for taking the time to leave us such a wonderful review. It's great to hear that Shabana was able to help, and I'll make sure to pass along your kind feedback to them.

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Great service

Great service, JoJo is brilliant! She has really helped us with our compliance & pulling all our relevant documents & processes together!

March 18, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi James,

Thank you for your wonderful feedback! We’re thrilled to hear that JoJo provided such excellent support. We’ll be sure to pass along your kind words.

All the best,
The Food Alert Team

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Rated 5 out of 5 stars

Great Service.

I have enjoyed working with Shabana at Food Alert. From the first day we met to set up our Alert system then going through our first audits together, the service has been has first class. Shabana's knowledge along with her friendly, supportive, professional manor has made the who process enjoyable. As a large business it is extremely helpful to have the added support from the entire Food Alert team.

March 17, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Derek,

Thank you so much for your kind review. It’s wonderful to hear that Shabana was able to assist you, and I’ll be sure to pass along your words to them.

All the best,
The Food Alert Team

Rated 5 out of 5 stars

Shabana was fantastoic

We’ve had a great experience with Food Alert so far. Shabana was incredibly helpful and professional. She guided me through every step and was willing to show me how to do certain things.
I genuinely appreciate how much easier Food Alert makes things. The support, structure, and resources they provide are very helpful.

March 13, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Good morning,

Thank you for taking the time to leave us such an amazing review. We are delighted to hear that Shabana provided the support and guidance you needed. I’ll be sure to pass along your wonderful feedback to them.

All the best,
The Food Alert Team

Rated 1 out of 5 stars

Do not sign up!

I would not recommend signing up if you are a small business. We joined during our first year of trading but quickly realised that the system was not well suited to the needs of our restaurant.
As a small business, situations and finances can change, especially in the early stages of trading. When we contacted them, we asked if it would be possible to split the remaining balance of £545.31 into smaller payments or find an alternative solution. Unfortunately, there was no willingness to help. It felt like the only priority was collecting the money, regardless of the quality of the service or whether it was actually working for our business.
I contacted customer support multiple times and was repeatedly told that someone would get back to me, but no one ever did. This lack of communication and support was extremely frustrating.
We also did not use the service for the full duration of the contract, which made the situation even more disappointing. Overall, the experience felt very one-sided, with little consideration for the realities that small businesses face.

March 10, 2026
Unprompted review
Food Alert logo

Reply from Food Alert

Thank you for taking the time to leave your feedback. We’re sorry to hear of your dissatisfaction and understand that contractual and billing matters can be frustrating.

Our agreements are set out clearly at the outset, including the minimum term and billing structure, and are designed to ensure consistency and continuity of service for our clients. These terms were agreed at the start of the relationship, and throughout the contract we remained available to discuss any concerns or explore available options.

Unfortunately, where contractual terms are not adhered to, we are required to follow our standard processes. This is never our preferred route, and we always aim to resolve matters collaboratively wherever possible.

We appreciate that this outcome is disappointing, and while we are unable to revisit the contractual position, we remain open to constructive dialogue. If you would like to discuss this further, please contact our Client Services team directly so we can ensure your feedback is fully acknowledged.

We wish you every success going forward.

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