Foodpanda Thailand Reviews 178

No one around to deliver before 10:50am - managed to just order McD breakfast meal - been trying since 7am - now 12pm and time left is 30min to arrive. Probably be canx, waste of a morning on defunct app. Edit - it was canx, what a shit show.

food panda removed paying cash option from my account . after a few times failed delivery attemp
very unpolite unprofessional company . please boycott Foodpanda around the world

My company has cooperated with Foodpanda to provide cooperative accounts to our Employees in Thailand. Which each account can order food in daily budget. However, there is 1 month pending that not all of employees has received the cooperate account. Basically, foodpanda will send QR code for registration to employees via company’s email. But for some reason, Foodpanda cannot provide it to all employees. Our company has tried to contact Foodpanda team but it seems no any Foodpanda’s staffs are ready to assist, every response from them is too slow and not effective, and this issue has not been solved for 1 months. I’m the one who’s was abandoned by Foodpanda which they didn’t help to solve anything and I’m feeling bad to buy food while others employees don’t need to pay any 1THB for food.
And today, we’ve got the shocked news that Foodpanda in Thailand will be closed in next month. Even though I haven’t received my cooperate account and any compensation. Moreover, the staff of Foodpanda is hardly to contact, this is too bad services.

We ordered groceries from Big C in Ko Samui through Foodpanda and paid for everything in full. However, we only received part of our order because several items were "unavailable" at the store. Despite this, Foodpanda refuses to refund us for the missing items.

This is completely unacceptable. We paid for products we never received, and customer service has been useless – no help, no solution, just generic responses. It feels like a scam.

Avoid using Foodpanda for grocery delivery if you expect transparency, reliability, or even basic customer service. Very disappointed.

Honestly, they cancelled my order when i was sick and needed to get food for my dogs. No notification just cancel and leave us hungry- screw you guys

Never again food panda. The driver let my order and don’t want delivery because it was "too far" and food panda accept. Last time on food panda i go only on GRAB now, better drivers !!!

I waited 1 hour and 30 minutes before Foodpanda in Krabi deleted my order : x6yn-2506-bswu think this is the worst way for a good service. VERY BAD EXPERIENCE -

App say error then send same order three times. I have to pay for three of same order 😡 no refund no help

I have never experienced a more horrible service than food panda. I wish there was a 0 star so I could rate them that.

Outright fraud. Ordered was cancelled by Foodpanda shortly before it was supposed to be delivered. I was charged for it.

Terrible service company! Food arrives always late. Company allows riders to pick up many orders and order arrive late and cold. I followed a rider on the map and picked up 2 more orders after mine, and further, much further than the restaurant from home and then came and brought the food, of course...cold.

Is a total shame! Is not the first time, time to seriously unistall food panda for other options or services that at least do something to improve the service and not to get it worst. Seems the improvements are for the riders and not for the clients who pay!

I ordered food but did not get delivery. There is no way to contact you. The website help center shows a picture of a delivery left at some building. I called the restaurant they said they also could not contact Food Panda. I spent over 4000 Thai Baht on this food order. DO NOT USE FOODPANDA. How could you run a business with no phone contact number and no live support? Order #v4ah2505u701

Food Panda is really bad, no way to contact them when your food is an hour late and they blame traffic everytime. Tell you the order is being prepared and driver is on the way to pick it up but you can see him on the map provided just sitting 10 min away from restraunt waiting. Absolute garbage app

Food Panda lies on their app all the time. They will give all kind of excuses why they cannot deliver at this time. But the real reason is they don't have enough drivers. But that's not what they say. When it's busy you can't even get food when you want. It's not the restaurant that won't deliver because they will do pick up orders. Many many lies they have said over and over again and again. It's just built into their AI. They also give false lies about their 20% off or they're 30% off when it's never that at best it's like 2% to 5%off also down below it says date of experience but only gives you option for one day I have used foodpanda many many days and always have problems but I don't have any other options for my favorite restaurants

They charge for shopping delivery, then cut items in the basket in silence, so
You don’t get the item but money is already gone. and they only return you money in a month, and customer service is not helping at all, just wasting your time and repeating he is just an operator and cannot help.

Waiting for driver to return my 300 baht change....she messaged to say she has to buy diapers. I'm not the father of the baby just a customer 😕

Placed a mistake order from the wrong location that was cancelled in under 1 minute. Paid by card and they won’t refund me. Theft!

I would like to give minus. Worst experience in life ever. Cancel my order and no refund available. Customer service is sh*t. Scamming customers’ money.

Unfortunately, this is a monopoly company. They made me wait for two hours. I had a sick child at home. They did not inform me. The app said 40 minutes and I was waiting at home for over two hours. Very unreliable ridiculous company.

Scammer business.
Manually cancels orders and refuses to refund you and gives no explanation to why they cancel. A good company would have instantly refunded plus handed out coupons to a loyal subscriber who spent a ton of money.

I lost 1600 baht this way.

They should be shut down.
Use Grab or Lineman instead