foodpanda Reviews 

Foodpanda used to be a great food delivery company. Today it’s so full of problems. I am one of the pioneer restaurants in makati who worked with them. About 8 years now. In the last year I had so many problems with them. Some of their riders are scamming. They cancel orders after they pick up the food from my restaurant and tell the customers there was a technical problems and they need to pay cash.
This scam has been going on for a long time. I asked my account manager to have a 5 minute meeting with foodpanda CEO to explain to him what is happening in his company but he doesn’t seem to care and won’t taking to restaurant partners. Very sad. I advised all my customer to order only through grab. Grab is much safer and more professional.

Jun from foodpanda sucks, he does not know how to handle the situation. He left me on chat for 10 mins, saying he will transfer me to someone else. FOODPANDA in general sucks. I've spent more than $2000 for foodpanda these past years, but after the transistion everything went down the drain.

There was an incident when the foodpanda rider accepted the payment even the order was paid via gcash. The Audacity!!! We reported it in their customer service but no action taken! We contacted the rider but hanged up our calls. This is the most terrible CS i have experienced.

DIDNT ISSUE MY REFUND. THEY WILL SAY IT WILL TAKE 30-45 DAYS FOR THE MONEY TO GO BACK TO THE ACCOUNT. THEY HAVE INCOMPETENT CUSTOMER SUPPORT. THEY ARE MONEY STEALERS.

This company is fraudulent and may steal your money without delivering your order at any time with zero accountability. Use grab instead.

Wrong item delivered and their top solution is just to offer voucher!?

Very poor service. Misleading FAQs. Customer support is not helpful at all.

Cant cancel immidiately. I just accidentaly created an order with a wrong form of payment. Could not cancel and could not change fop even if the order was made seconds agi

Riders are literally ungrateful, I tipped in app and my wife tipped in person and this guy got angry for waiting a few minutes.

Theif, Foodpanda is literally stealing from people. Worst experience ever, they scam people with refund status in the order history and they change it as soon as you chat with them. Never use them. Not secure.

a foodpanda rider called my number to claim my order, so I got the order and paid for it but it did not reflect as delivered on the foodpanda application. around 30 minutes later another foodpanda rider calls me for THE SAME ORDER. I had no choice but to pay for it again or it will be taken out of the rider’s paycheck, when I got the order for the second time only then did it say delivered on the foodpanda app. I contacted customer service for an explanation because how was this even possible? they were not helpful at all.

customer service keeps telling me that there were two orders placed and one was canceled, but I was referring to one order that was delivered to me twice, which I therefore had to pay twice for, in my app it only shows one order from that restaurant. I have two receipts for the same order that I paid twice for, it seems to be an issue with the application. I’ve been asking for an explanation and some compensation because this was clearly not my fault but customer service isn’t giving me answers or redirecting me to a supervisor.

Crazy on line ordering system. Tried to place order in Philippines for a friend . I create an order then its system will not accept any of my debit or credit cards No way to contact anyone there about it Hopeless and never again !

THEY WANT TO REFUND ME FOR THE MISSING RED ICED TEA for 10 PESOS. YOU CANT EVEN BUY A BOTTLE OF WATER WITH THAT AMOUNT

We ordered food and the food was not delivered to us, the driver just pass by the house and take photo of the items and set as delivered and left. We sent CCTV footage to Food Panda, but still they refused to refund the money. They stole the food as well our money. This company is completely fraud...

Your system sucks always! Really? The rider has to be kilometers away?!!! You’re so bad at treating your riders!!!!

Cheater food panda. They had a refer a friend feature where customers get money for referring someone to make an account and order the food using the app. So i did that but my reward did not come. I inquired the customer chat service, and they said that the refer a friend feature is under maintenance so they cannot give the reward. I asked if I should talk to them again later like a day or two after, they said “no further actions can be done”. That’s a cheating and misleading advertisement.

Stupid representative closing the chat without notice

I would like to express my ongoing concern to Foodpanda management regarding my unresolved complaint and see if anybody had experienced the same in the past and what should be the best resolution. I'm just concerned that if this happened to me, it may be true for others as well and I could not keep my peace. For me it's not all about money but integrity and honest business.
On September 22,2023, I placed an order with Pasta Corner at 7:08 PM for $29.8. However, during the confirmation process, I was redirected to my bank account for verification. After confirming, my phone continued to spin without any notification that my order had been successfully processed. Consequently, I assumed that my order was not processed, and I placed another one. Later, I received a call from Pasta Corner informing me that they had received a double order. I requested that they prepare only one, which they did and delivered. Unfortunately, I was charged twice in my bank account, and despite my efforts to obtain a refund from Foodpanda, they refused to provide one. The Pasta Corner manager confirmed that they only prepared and delivered one order, but Foodpanda still declined to refund me. I was advised to contact the help center to settle the account again, but I received the same unsatisfactory responses. Foodpanda business robbed me by keeping my money when the owner of Pasta Corner who are most honest already validated my request for refund. Anyone who had the same experience? What may be my next step and stop this reeked system?

I was robbed by a driver of Food Panda. I spent a week attempting to request compensation for the crime that was committed by this company. Food Panda refused to compensate me for the full amount that was stolen from me, and falsely claimed "there is nothing we can do" to repay a mere 1000 Philippine Pesos that was stolen.
This company knows that their drivers commit these acts of theft and scams, and refuse to protect or compensate the customers that their employes prey upon.