Awesome service, ordered trainers for Hubby’s birthday but were slightly too small. So exchanged for a half size. The whole process was so quick, such an easy return dropping off in a post locker. Wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really lovely young lad in Silverburn- needed multiple pairs of trainers in various sizes , some colour ways not available helped me order them to house and told me about app discount. Very helpful wh... See more
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Orderd 2 items to pick up got home and only 1 item in bag the label said two items ..I complained and apparently 1 item wasn't in stock but they said on label two items delivered if I didn't complain... See more
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Kooshul from the customer service team. Mann you're the best. I'm facing a long term return issue with footasylum where my emails were useless since 2+ months and rest of the customer support team wer... See more
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Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
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Excellent service and quick delivery…
Excellent service and quick delivery pleased with item that i bought
July 25, 2026
Reply from Footasylum
Thanks so much for the 5-star review, Ann! We're delighted to hear you received your item quickly and are pleased with it. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
The trainers turned up with a scuff on…
The trainers turned up with a scuff on them and there was no protection spray. So all in all not a good experience.
July 18, 2026
Reply from Footasylum
Hi Danny Grace,
Thank you for leaving a review.
I’m sorry to hear that your trainers arrived with scuff marks and that the protection spray was missing from your order. I understand how disappointing this must be, especially when you expect your items to arrive in perfect condition and complete.
I have your details and will be personally looking into this matter. I'll be in touch via email shortly with an update once I've reviewed your order and the issues you've raised.
Thank you for bringing this to our attention.
Thanks again,
Nabz
Bought a pair of nike trianers after…
Bought a pair of nike trianers after wearing them twice the sole started to come undone. Never had that with Nike before, clearly a one off. Contacted them could find my order number, robot spoke to me for weeks, then a person sent a message. Said they looked at the shoes for a fault. Didn't provide a address to send them, or what they will do with the shoes if they deem them not to be faulty. Wouldn't confrim if they would return them to me. Their policy isn't in guidelines with the Consumer Credit Act and I'm still waiting on those answers. I contact Nike themselves and they gave me a address to send them back to and will send me a replacement. I will always buy from Nike now, not a second seller.
July 30, 2026
Unprompted review
Reply from Footasylum
Hello Mary,
Thank you for leaving us a review.
I'm sorry to hear about the issue you're experiencing with your trainers. I understand how frustrating this must be, and I'm disappointed to learn that they've not met your expectations.
So that I can personally look into this for you and help reach a resolution, please email us FAO Nabz along with your order details and any relevant photographs of the issue.
I look forward to hearing from you.
Thanks,
Nabz
Everything was easy ordered on line…
Everything was easy ordered on line delivered next day.
July 18, 2026
Reply from Footasylum
Thanks so much for the fantastic 5-star review, Mrs. Hubbard! We're delighted to hear your order was easy to place online and arrived the next day. It’s great to know you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5-star review! We're delighted to hear you had an amazing experience with us. Your support means a lot, and we hope to see you again soon for your next purchase!
Disappointed yet again.
First product had to be exchanged, supposed XL absolutely huge, product exchange and replacement in L also not true to size it's even bigger than all my XL t-shirts of the same brand,add to that, late delivery yet again from the pathetic Evri,makes it yet another disappointment from Foot Asylum,why you ask for reviews god only knows because you never do anything apart from sending generic replies.
July 18, 2026
Reply from Footasylum
Hi John,
Thank you for taking the time to share your feedback.
We're very disappointed to hear about your experience. We understand how frustrating it must be to receive an item that appears significantly different in sizing than expected, only for the replacement to present the same issue. We also appreciate your concerns regarding the delivery delays and the overall level of service you've received.
We recognise that repeated issues with product sizing, combined with a delayed delivery, have left you feeling let down, and we're sorry that we've not met your expectations on this occasion.
We have your details and will be in touch directly to discuss your experience further and review the concerns you've raised.
Thank you for bringing this to our attention.
Thanks,
Nabz
Reply from Footasylum
Thanks so much, Qasim! We're delighted to hear you had a positive experience with our customer service and staff. We love knowing you felt well looked after. Hope to see you again soon for more great shopping!
Good service and delivery
Good service and delivery. Ordered my stuff on Monday and it arrived on Wednesday.
July 30, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, EH! We're delighted to hear your order arrived so quickly and smoothly. It's great to know you had a positive experience with our delivery service. We really appreciate your support and hope to see you again soon for more great finds!
Orderd 2 items to pick up got home and…
Orderd 2 items to pick up got home and only 1 item in bag the label said two items ..I complained and apparently 1 item wasn't in stock but they said on label two items delivered if I didn't complaine I would never have getting my money back there lying scum bags
July 24, 2026
Reply from Footasylum
Hi Billy,
Thank you for taking the time to leave us a review.
We're disappointed to read about your experience. We understand how frustrating it must have been to discover that only one of the two items was in your collection order, especially when the paperwork indicated that both items had been provided.
We appreciate your concerns regarding the stock availability and the fact that you had to contact us to query the missing item before the issue was identified and resolved. We get that this has caused some frustration.
I have your details and will personally looking into this for you and will be in touch soon.
Thanks,
Nabz
Reply from Footasylum
Thanks so much for the 5 stars, Seamus! We're thrilled to hear you had a great experience with us. Hope to see you again soon for your next purchase!
Brilliant
Brilliant! Ordered some clothes at 3:00pm, and by 7:00pm it was dispatched, and then got delivered next day at 9:30am!
July 30, 2026
Unprompted review
Reply from Footasylum
Thanks so much, Haylie Jade, for the fantastic review! We're thrilled to hear your order was dispatched so quickly and arrived the very next morning. It’s great to know you had a smooth and speedy shopping experience with us. Hope to see you again soon for more great finds!
Reply from Footasylum
Thanks so much for the 5 stars, Mark! We're delighted to hear you had a great experience with our fast shipping and service. We love knowing you enjoyed shopping with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Justine! We're delighted to hear you had a quick delivery experience. We love knowing you enjoyed shopping with us. Hope to see you again soon!
All way very quick service
July 25, 2026
Reply from Footasylum
Thanks so much for the 5 stars, Denise! We're delighted to hear you had a quick and smooth experience with us. We love knowing you enjoyed shopping with Footasylum. Hope to see you again soon!
Sale & Discount Code
Great sale item, then caught an limited off discount code via email. Delivered withing 48 hours! Can't fault it!
July 18, 2026
Reply from Footasylum
Thanks so much for the fantastic review! We're thrilled to hear you took advantage of our limited-off discount code and that your delivery arrived within 48 hours. It's great to know you had a smooth shopping experience with us. Hope to see you again soon for more great deals!
Top came heavily marked
Top came heavily marked, when going to reorder, it was now out of stock. Contacted Footasylum to ask if I could wash it as it was now out of stock. Just got an AI like response that was just a copy and paste response. Tried to explain more and just got the same copy and paste response. Ended up having to try and wash it. Marks came out enough to wear, but still their faintly.
July 18, 2026
Reply from Footasylum
Hi Christopher ,
Thanks for taking the time to leave this review.
I'm sorry to hear that the top arrived heavily marked and that, when you contacted us for advice, you felt the responses you received were generic and didn't address your specific situation.
I completely understand your frustration, especially as the item was out of stock and reordering wasn't an option. You shouldn't have been left feeling like you had to resolve the issue yourself by washing the item.
I've got your order details and will personally look into this for you. Please keep an eye on your emails, as I'll be in touch shortly to discuss this further and see what we can do to help.
Thanks,
Nabz
Sent wrong sized shoes.
Sent wrong sized shoes.
Had to trail back to store to exchange which angered me as i had paid for next day delivery so now it was all too late as the shoes were a gift for someone else.
No apology no nothing.
July 25, 2026
Reply from Footasylum
Hi Julie,
Thanks for taking the time to leave this review.
We're sorry to hear about the experience you've had and can completely understand your frustration. Receiving the wrong size trainers is disappointing enough, but having to make an additional trip to the store to exchange them after paying for next day delivery must have been incredibly frustrating, especially as they were intended as a gift.
We also apologise if you felt that the issue wasn't acknowledged properly at the time. This is certainly not the level of service we aim to provide.
I've got your order details and will personally look into this for you. Please keep an eye on your emails, as I'll be in touch shortly to discuss this further and see what we can do to help.
We appreciate your feedback and sincerely apologise for the inconvenience and disappointment caused.
Thanks,
Nabz
Love Footasylum
Love Footasylum. Easy to navigate website, good choices, great value.
July 28, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review! We're delighted to hear you love our easy-to-navigate website, great choices, and value. It's great to know you had a smooth shopping experience with us. Hope to see you again soon!
Fast delivery great product
July 18, 2026
Reply from Footasylum
Thanks so much for the 5-star review, Vanessa! We're delighted to hear your order arrived quickly and that you're happy with the product. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Mr. Andrews! We're delighted to hear you had a fast and professional experience with us. We love knowing you enjoyed shopping with Footasylum. Hope to see you again soon!
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