Football Road Trips Reviews 

209
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Meant to be going next week but they have not sent us any details. I have since been in contact with 3 other parties in the same boat. The owner is called Kai Rigby and the business used to be called... See more

Rated 5 out of 5 stars

Just got back from a quality weekend with FRT . Our guides Craig & Ben were great in supplying the knowledge for the nights out & organisation in getting us all from A to B to C to D Highlight had to... See more

Rated 1 out of 5 stars

Follow up from my previous review. Now it is nearing the time of the final payment(next month), we are still owed thousands we have received emails basically telling us to remove online reviews as the... See more

Rated 5 out of 5 stars

If your a football fan then football road trips is a MUST. The yellow wall experience at Dortmund is something I will never forget, also witnessing PSV v Feyenoord was brilliant. Also when the company... See more

Company details

  1. Bus Tour Agency

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Football Road Trips provide all-inclusive European football trips for a range of audiences. Bespoke or pre-packaged, for any occasion. Book with us today.


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2.9

Average

TrustScore 3 out of 5

209 reviews

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2.9

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(209)

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Rated 5 out of 5 stars

Wow, what a weekend! 👍🏻🍺⚽️

Wow, what a weekend! Once we arrived in London, you didn’t disappoint. Beer was cold, and plentiful. Coach was comfy, and although a long trip, time flew by as all the lads got on with each other.
The yellow wall experience at Dortmund will live with me forever. PSV stadium was superb. hotels every night were of a fab standard. And what a game of pool we had in Amsterdam!!! last minute substitute guide Dan was ace, and made us all very welcome. Cheers Footy Road Trips. I might just be getting a group together ready for a return in the nee season!!

March 11, 2020
Unprompted review
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Rated 4 out of 5 stars

Stagdo

It was great time but most of us don't drink beer so we had to buy are own alcohol, also getting to that there was going to be no fifa a day before the trip was a let down when it was booked a year ahead of the date both games was amazing nights out was great to but hotels was all 10-15mins away from the clubs/bars so it was about €30 to €40 a night in taxis and at every hotel you had 30mins to get a shower get changed before going out which made it hard to relax after a full day of traveling and no breakfast in any hotels was a bit annoying but all in all it made for a good time away with the lads and Frazer was a great lad took us everywhere we wanted to go and very helpfully.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

If your a football fan then football…

If your a football fan then football road trips is a MUST. The yellow wall experience at Dortmund is something I will never forget, also witnessing PSV v Feyenoord was brilliant. Also when the company says the beer fridges open they ain’t lying just a constant supply of beer. Will definitely look to book again multiple times.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great weekend..

Great weekend... PSV was fantastic.. Dortmund was mind blowing... Great tour guide in Dan... Very organised.... Well recommended if you're a footy fan..

March 2, 2020
Unprompted review
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Rated 5 out of 5 stars

Hi Guys

Hi Guys. Would like to thank you for looking after our trip to Watch Hamburg v St Pauli. There were 11 of us and the seats we were given were perfect. Great Stag with all the boys. Many Thanks once again.

February 25, 2020
Unprompted review
Rated 5 out of 5 stars

Would highly recommend football road…

Would highly recommend football road trips as this was my second trip with them and again it didn’t disappoint.
Made sure everyone was looked after at all times, before during and after the football.

February 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Brilliant trip

Brilliant trip. From the first night in Brussels, through the Dortmund wall to the hugely underrated Dusseldorf and topped off with Amsterdam, laughs aplenty from start to finish. Craig,our guide was excellent and came through every time.

February 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great Weekend

Top weekend and everything sorted perfectly by FRT. Quality football, nice hotels, good transport and Marc our guide was great. Would highly recommend.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant must do!

Spent this weekend on the trip to Brussels, Essen and Eindhoven. We have had a great weekend the hotels have been first class with excellent transport. Watch Borussia Mochangladach v Mainz and PSV Eindhoven V FC Twente, Marc our tour guide has been brilliant I would not hesitate to come on a tour in the future. Plenty of beer and lots of great memories.

January 27, 2020
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Rated 5 out of 5 stars

Would highly recommend

Would highly recommend! The hotels were a lot better than we expected considering the cheap price of the trip as a whole. Our guide Marc was great and helped with any queries regarding the best Bars and clubs to visit in each country and the atmosphere in all the matches were an unbelievable experience to witness first hand. Honestly couldn’t recommend these guys enough!

January 26, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Highly recommend FRT, amazing experience & company. Guide was very good & gave us all plenty of information regarding the places we visited (including the matches & nights out). Great seats whites attending the matches & all the hotels were top quality. Can’t wait to book again. 10/10.

January 26, 2020
Unprompted review
Rated 5 out of 5 stars

Top footballing weekend!

If you like football and beer go on this trip. Saw some excellent games of football. Had some amazing nights out on the lash in Europe. Beers and banter on the bus was class. Marc (with a c) was a top boy. Couldn’t of asked for a better tour guide. Very helpful. Hotels were decent. Class weekend away with your mates. I’d recommend it to any football fan who wants to experience some European away days.

January 26, 2020
Unprompted review
Rated 4 out of 5 stars

Good trips

Marc is a top lad to guide. Enjoyed Brussels, the Gladbach game and excited for PSV. Use these guys they make it easy to enjoy the trip.

January 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Great time

I booked with this company because of all the great reviews they have on Facebook and I have to say, the trip blew me and my stag party away. Amazing hotels all the way through, really fun and comfortable bus with FIFA and free beers and a great guide! The match tickets were Tue best in the stadium too. Highly recommend FRT. Especially for a stag group like ours. Definitely rebooking now they have started selling trips from the UK again.

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

Went on the best trip I've ever been on…

Best trip I've ever been on. Amazing hotels and the bus journeys were really top class. Guide was knowledgeable and friendly (Although bad at FIFA haha) and all th group had a great time.

Wouldnt think twice about rebooking, regardless of the handful of bad reviews. They have so many greta reviews on Facebook and I can see why. 10/10 FRT!!!

December 12, 2019
Unprompted review
Rated 1 out of 5 stars

Paid our Money..They Cancelled the Booking..Then Refused a Refund!

Paying money to this company is without a doubt the biggest waste of money i have had in my life. We wanted to go on the first trip of the season and paid £499 each in their "January Sale". There was no booking form, just a request for a bank transfer and we were sent a very basic sales invoice off xero that stated a trip in August/September.

When the fixtures came out we were offered a trip at the end of September which we booked on. A few weeks before we were due to go we had an email saying our booking was cancelled and wasn't happening and were offered trips next year. As we already have plans for next year we we're unable to go on these trips so requested a refund, but this didn't happen and they think its OK to keep our money.

We were than told the trip we were booked on wasn't cancelled as we got offered a future trip????Work that one out! This seems to be a tactic of theirs to get out of refunding money.

The customer service is a complete joke, very friendly and responsive before they get your money. The complete opposite once they have it. They don’t respond to emails and never answer they phone.

If you are thinking of booking i would strongly advise you reading the terms and conditions as they will use them to cover themselves in every way they! As above they wont admit cancelling a trip, Read the T+Cs and only pay on a credit card so you have some protection on your money.

The Companies house website is also worth a check. There was a notice for compulsory strike-off earlier this year. Not great reading when they have you money!!!

Booking with this company has been a complete nightmare, i'm sure the trips they do are great, if they don't cancel them and keep your money that is. It seems to be a bit of a lottery. I would advise booking tickets direct with the football clubs and making your own way their, it would guarantee going and be cheaper, or go with a more reliable company. These guys are a joke to say the least. I see they have played the Brexit card below. Whats Brexit got to do with a group of lads going to watch football for a weekend.

They are now claiming an overhaul in there business, i was sent an email earlier this year stating big changes blah blah blah. I don't trust a word they say.

I'm not the only person left out of pocket other groups are actively seeking refunds as they have been given the same treatment. They block people on Facebook so they cant review them to keep their ratings high. They have only turned reviews back on after it was switch off for months following the horror shows of last season as the other 1 star ratings will tell you.

So far this season they have done 1 European trip which they have posted about (3 posts) so i doubt any others have happened.They also cancelled out booking on that trip,telling me there was only 3 people on our bus. I know this wasn't true as i have spoken with other groups who also had the booking cancelled. They have 100% cancelled others this season and haven't posted about any of their Asian VIP trips, they did advertise for 3 trips which have been and gone.

One of the trips we were offered was Dortmund vs Bayern/Schalke which are conveniently the biggest games in Germany right at the end of the season. By which time they would of had our money for 15 months. Imagine being booked onto one of them and receiving an email a few weeks before offering trips for next season because they cant do the trip/get tickets. Its all a possibility with football road trips!!!!

All in all a shambles of a company who need to learn how to treat customers properly rather than taking there money and refusing to refund when they cancel your booking. Stay Well Clear would be my advice!!!!

October 8, 2019
Unprompted review
Football Road Trips logo

Reply from Football Road Trips

*NOTE: WE HAVE MADE OUR REPLY IN CAPITALS SO AS TO EASILY DISTINGUISH BETWEEN THE REVIEW AND OUR REPLY. THANK YOU.

Paying money to this company is without a doubt the biggest waste of money i have had in my life. We wanted to go on the first trip of the season and paid £499 each in their "January Sale". There was no booking form, just a request for a bank transfer and we were sent a very basic sales invoice off xero that stated a trip in August/September.

FRT USES A BOOKING SYSTEM WHICH INCLUDES A BOOKING EMAIL FOLLOWED BY AN INVOICE (XERO IS A COMMON INVOICING/ACCOUNTING SYSTEM).

When the fixtures came out we were offered a trip at the end of September which we booked on. A few weeks before we were due to go we had an email saying our booking was cancelled and wasn't happening and were offered trips next year. As we already have plans for next year we we're unable to go on these trips so requested a refund, but this didn't happen and they think its OK to keep our money.

YOUR BOOKING WAS NOT CANCELLED. THIS WAS MADE CLEAR IN NUMEROUS EMAILS SENT TO YOU BY OUR COMPANY.


We were than told the trip we were booked on wasn't cancelled as we got offered a future trip????Work that one out! This seems to be a tactic of theirs to get out of refunding money.

YOU WERE INDEED OFFERED A TO JOIN ONE OF OUR FUTURE PACKAGES. THIS IS NOT A WAY OF AVOIDING REFUNDS, IT'S A WAY OF MAKING SURE OUR CUSTOMERS HAVE ANOTHER OPTION OF JOINING A TRIP.

The customer service is a complete joke, very friendly and responsive before they get your money. The complete opposite once they have it. They don’t respond to emails and never answer they phone.

ALL CUSTOMERS WERE MADE AWARE THAT WE HAD PART TIME STAFF WORKING AND WE COULD ONLY REPLY TO CUSTOMER ENQUIRIES AS SOON AS WE COULD. THIS HAS NOW CHANGED WITH THE NEW COMPANY STRUCTURE AND WE NOW HAVE STAFF 12 HOURS A DAY TO REPLY TO MESSAGES.. ALSO, EVERYONE IS ALSO AWARE THAT OUR PHONE LINE IS A MESSAGE BANK SERVICE ONLY.

If you are thinking of booking i would strongly advise you reading the terms and conditions as they will use them to cover themselves in every way they! As above they wont admit cancelling a trip, Read the T+Cs and only pay on a credit card so you have some protection on your money.

TERMS AND CONDITIONS ARE IN PLACE AT EVERY COMPANY AND ARE THERE TO PROVIDE CLARIFICATION ON THE RIGHTFUL PROCESSES BY LAW, AND THE METHODS WHICH OUR COMPANY USES. THESE ARE PROVIDED TO EVERY CUSTOMER AT THE TIME OF BOOKING.

The Companies house website is also worth a check. There was a notice for compulsory strike-off earlier this year. Not great reading when they have you money!!!

THE COMPANY WAS IN SOME FINANCIAL TROUBLE IN MARCH, HENCE WHY WE HAD TO CANCEL 3 TRIPS (OUT OF THE 200 WE HAVE SUCCESSFULLY RUN) APRIL AND MAY 2019 AS IS PUBLIC KNOWLEDGE. IT HAS SINCE RECEIVED INVESTMENT, STARTED TO SELL GLOBALLY AND IS NOW OPERATING REGULAR TRIPS FROM ALL OVER THE WORLD. WE ALSO HAVE NEW MANAGEMENT.

Booking with this company has been a complete nightmare, i'm sure the trips they do are great, if they don't cancel them and keep your money that is. It seems to be a bit of a lottery. I would advise booking tickets direct with the football clubs and making your own way their, it would guarantee going and be cheaper, or go with a more reliable company. These guys are a joke to say the least. I see they have played the Brexit card below. Whats Brexit got to do with a group of lads going to watch football for a weekend.



UNFORTUNATELY, BREXIT HAS ADVERSLEY AFFECTED THOUSANDS OF UK COMPANIES, ESPECIALLY IN THE TRAVEL SECTOR. THERE IS NO 'BREXIT CARD' TO PLAY. IT'S SIMPLY A FACT THAT OUR BUSINESS HAS BEEN AFFECTED BY BREXIT. WE SELL EUROPEAN HOLIDAYS FOR WHICH WE HAVE TO PAY IN OUR SUPPLIERS IN EUROS. THE 25% DROP IN VALUE OF THE POUND WIPED OUR MARGIN, CAUSING US TO ALMOST GO UNDER.

IN ADDITION TO THAT, A HUGE AMOUNT OF POTENTIAL CUSTOMERS SAID THAT THEY WERE GOING TO WAIT UNTIL AFTER BREXIT WAS RESOLVED UNTIL THEY BOOKED, AS THEY WERE UNSURE OF WHAT WOULD HAPPEN AFTER IT. THIS MADE OUR SALES DROP 70%.

DURING THAT DIFFICULT TIME WE CANCELLED 3 TRIPS, THAT'S 3 OUT OF 200 OR SO WE THAT WE HAVE RUN, AND ONLY HAPPENED AT THAT TIME DUE TO THE ABOVE PRESSURES ON THE COMPANY, AND THE SECTOR AS A WHOLE. 3 OUT OF 200 IS NOT A LOTTERY.

AS STATED ABOVE, WE HAVE SINCE CHANGED OUR MODEL TO INCORPORATE ASIA AND THE BUSINESS IS NOW THRIVING.

They are now claiming an overhaul in there business, i was sent an email earlier this year stating big changes blah blah blah. I don't trust a word they say.

FRT HAS CHANGED OUR BUSINESS MODEL AND IS NOW FOCUSING ON THE INTERNATIONAL MARKET RATHER THAN SOLELY THE UK MARKET. THIS CAN BE SEEN WITH OUR NEW PACKAGES FOR OUR ASIAN CUSTOMERS.

I'm not the only person left out of pocket other groups are actively seeking refunds as they have been given the same treatment. They block people on Facebook so they cant review them to keep their ratings high. They have only turned reviews back on after it was switch off for months following the horror shows of last season as the other 1 star ratings will tell you.

WE CANNOT STOP PEOPLE FROM REVIEWING AND WE CANNOT DELETE REVIEWS. GOOD OR BAD. WE HAVE HAD 6 "1 STAR" REVIEWS OUT OF 245. THE REST ARE 5 STAR. WE ARE THE BEST RATED FOOTBALL TRAVEL COMPANY ONLINE. THE VIDEOS AND PICTURES ON OUR PAGE, ALONG WITH THE HUNDREDS OF REVIEWS BACK THIS UP CLEARLY.

So far this season they have done 1 European trip which they have posted about (3 posts) so i doubt any others have happened.They also cancelled out booking on that trip,telling me there was only 3 people on our bus. I know this wasn't true as i have spoken with other groups who also had the booking cancelled. They have 100% cancelled others this season and haven't posted about any of their Asian VIP trips, they did advertise for 3 trips which have been and gone.

ONE GLANCE AT OUR FB PAGE SHOWS THAT THIS IS SIMPLY UNTRUE.

One of the trips we were offered was Dortmund vs Bayern/Schalke which are conveniently the biggest games in Germany right at the end of the season. By which time they would of had our money for 15 months. Imagine being booked onto one of them and receiving an email a few weeks before offering trips for next season because they cant do the trip/get tickets. Its all a possibility with football road trips!!!!

THAT PACKAGE IS SOLD OUT AND WILL BE RUN, ALONG WITH EVERY SINGLE PACKAGE BOOKED, GIVEN THAT WE NO LONGER HAVE THE FINANCIAL ISSUES CAUSED BY BREXIT, THANKS TO OUR CHANGE OF BUSINESS MODEL.

All in all a shambles of a company who need to learn how to treat customers properly rather than taking there money and refusing to refund when they cancel your booking. Stay Well Clear would be my advice!!!!

WE TOLD ONE OF OUR TEAM THAT YOU WERE GOING TO DO EVERYTHING YOU COULD TO STOP ANYONE BOOKING WITH US AS LONG AS WE ARE IN BUSINESS AND THAT SHOWS YOU CLEARLY HAVE A VENDETTA AGAINST FRT.

98% OF CUSTOMERS BOTH IN THE UK AND ASIA HAVE BEEN EXTREMELY HAPPY WITH THEIR FRT EXPERIENCE, BUT WE ARE STRIVING TO MAKE THAT 100% GOING FORWARD.


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