Football Ticket Net Reviews 

14,045
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,591 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members are responsive and communication during the booking process is truly exceptional. Many consumers also mention that digital tickets arrive securely and the overall ordering procedure feels completely smooth and straightforward from start to finish. However, some people mentioned receiving their tickets very late or right on the exact day of the match, which caused considerable stress. A few other people also felt that customer support fell short when dealing with incorrect seating locations or entry problems at the stadium.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent support and reliable ticket... See more

Order

Customers had positive experiences with order processes, noting that everything was smooth and efficient.... See more

Customer service

Clients share positive opinions on customer service, highlighting fantastic and responsive support from the... See more

User experience

People report positive experiences with user experience, highlighting a smooth, reliable, and stress-free... See more

Website

Reviewers highlight ambiguous aspects of website performance and reliability. Many consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Manchester City and Arsenal tickets at the last minute for the Community Shield match, literally on the morning of the game. Our tickets arrived within an hour mobile tikcet. I was nervous t... See more

Company replied

Rated 5 out of 5 stars

A really hassle-free ticket experience. Tickets received the day before the match with clear instructions on how to access. My friends and I enjoyed a great trip to the San Siro stadium for an AC Mi... See more

Company replied

Rated 5 out of 5 stars

Very attentive - kept phoning, leaving messages to check that I was happy everything on track E tickets arrived day before . I was able to transfer one to my son as he had also downloaded the appropr... See more

Rated 5 out of 5 stars

First time buying tickets from football ticket net. After purchasing the ticket I was a bit nervous but they assured me I would get my ticket for the Scottish cup final. I received my Ticket the day b... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Online Marketplace
  3. Soccer Store

Written by the company

Football Ticket Net is a private independent company which connects football ticket brokers, agents and fans worldwide with the option to buy and sell tickets for sold out or hard to get football events. All football fans across the world needed and demanded (and still do) a reliable source for buying online football tickets for their favorite team (this is according to very bad experiences with other secondary market agencies which consistently failed across the years). We believe that the most important issue for a football fan is to buy tickets in a safe and secured online system along with getting the best service throughout the process - starting from the purchase itself until the match is finished.

We Promise You

100% Order Guarantee Cheap & Competitive Prices Secure & Safe Transaction Valid & Authentic Tickets Delivery On Time To Any Address Skilled Customer Service Team

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(14,045)

1,687 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

Good communication, tickets on time and very clear informations about the expérience. Very satisfied for the 2nd time using your services

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

After the booking

After the booking, they followed up with a phone call. They also contacted us by phone when delivering the tickets. The service was excellent throughout, and the match was fantastic.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wembley FA Semi Final

Good communication throughout the process. Always kept us updated with the progress of the tickets either by email or phone call. No issues would recommend buying tickets for any event in the future

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Used for first time for a trip to…Yellow Wall - Dortmund

Used for first time for a trip to Dortmund. Communication said that tickets would arrive just before event. Tickets arrived the day before, printed them out at hotel. Received another email advising on entry process and an emergency contact number for any in the day issues. No issues getting into ground and got to the Yellow Wall! Will be using again 5star

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied

Extremely satisfied, they were quick to respond and help with any questions and it made the experience easy. I'd highly recommend this site to anyone.

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

disappointing

I had a very disappointing experience with footballticketnet. A few years ago, I received a voucher and even obtained written confirmation that it would not expire. Based on that assurance, I trusted that I could use it at any time.

Now, out of nowhere, I’ve been told that the voucher has expired—and despite providing their own written confirmation, they refuse to honor it or offer any compensation. This is especially frustrating given that the amount involved was significant.

In my view, this is completely unacceptable and shows a lack of reliability and respect for customers. I would strongly advise others to think twice before trusting similar promises from this company.

April 25, 2026
Unprompted review
Football Ticket Net logo

Reply from Football Ticket Net

Dear Simon
Thank you for your feedback about the credit you got for the Manchester United vs Bournemouth.
We have located your credit, which was issued 9 years ago with instructions to contact our team prior to placing a new order so we could ensure it was correctly applied. As we did not receive a request before your recent purchase, the credit was not automatically used.
That said, we appreciate your long-standing history with us and, as a gesture of goodwill, our team has already offered you an exceptional extension to allow you to benefit from this credit.
We will be happy to assist you in applying it to a future order—please feel free to contact us directly so we can handle this for you smoothly.
Best regards,
Alisson - CRM support team
www.footballticketnet.com

Rated 5 out of 5 stars

As an American traveling overseas

As an American traveling overseas, finding a trustworthy ticket service for football events can be stressful since the process often works very differently than it does in the U.S. I’ve now used this company three separate times for sporting events, and each experience has been smooth, reliable, and stress-free.

Their communication was clear, the ticket delivery process was easy to follow, and everything worked exactly as promised. Having confidence that your tickets are legitimate, especially in another country, is incredibly important, and they made that part effortless.

I really appreciated how professional and organized they were throughout the entire process. It gave me peace of mind and allowed me to focus on enjoying the events instead of worrying about logistics.

I would absolutely recommend this service to anyone, especially international travelers looking for a dependable and trustworthy way to purchase tickets abroad. I will definitely use them again in the future.

April 25, 2026
Unprompted review

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