Foot Locker Reviews 

On the website footlocker states that standard delivery takes 2-6 days. After purchasing your item it changes to 2-6 days to get shipped. I ordered my item expecting it come between them days however it came 2 weeks later. Footlocker is lying

Their customer service is about as useless as their on line ordering.

Ordered Salomon XT Whisper based on the sizing provided - wrong. They were too big so I ordered my usual Salomon UK 5. They decided to ship a UK 4.

Of course size 5 is no longer available & I can't find the same colour elsewhere & won't get them in time for a trip either .

Now I'll be out of pocket for both pairs (£190) until the 2 refunds come through. Plus getting to the DHL centre yet again ... not great really.

Tried calling but the guy wasn't really listening or interested.

Next time I'll know to pay more & use a more reliable retailer.

Got email that my order was cancelled as per my request but I never made such request. I contacted customer service and they said it was cancelled as they are out of stock. What a pile of bs. And then they give ridiculous 15% discount for inconvenience caused. No wonder they are so bad on here. I should have checked reviews before buying. Avoid these bots

I was really disappointed with my recent experience ordering Hoka shoes from Foot Locker.

I placed an order for two pairs of Hoka Transport shoes that were shown as in stock. My order was accepted, so I reasonably stopped looking elsewhere because I believed the purchase had been secured.

Four days later (two business days), my order was cancelled due to an inventory issue. To make matters worse, the cancellation email stated that the order had been cancelled “as you requested”, despite me never requesting a cancellation. Customer support later confirmed that this was an incorrect automated email and that the cancellation was actually caused by a stock discrepancy on Foot Locker’s side.

By the time this was clarified, I had already missed comparable discounts from other retailers and was only a few days away from travelling, leaving me with very little time to source a replacement pair. Unfortunately, Foot Locker no longer stocked a comparable Hoka model, so there wasn’t even a suitable alternative available.

The automated 15% voucher also wasn’t a meaningful resolution. The email didn’t mention that it expires after three months—I only found this out after asking customer support. Given there were no comparable products available and my trip was imminent, the voucher had very little practical value.

I understand that stock discrepancies can happen, and I don’t expect retailers to fulfil orders for products they genuinely no longer have. My disappointment is with how the situation was handled after the mistake was identified. Once customer support confirmed the error was on Foot Locker’s side, no meaningful goodwill gesture or practical solution was offered.

I hope Foot Locker improves its inventory management, ensures cancellation emails accurately reflect the real reason for cancellation, and offers more appropriate resolutions when customers are inconvenienced by errors outside their control.

My partner and I visited the Foot Locker store in Cardiff on Friday, and felt really supported by a staff member called Lily. As soon as we walked in she greeted myself, and soon helped my partner find multiple pairs of shoes which Lily helped him try on. Lily made us feel welcome, and was able to answer any questions we had. Lily was very funny, and we will definitely be back. Thank you so much Lily, you were amazing!

Using the Footlocker app I order a shirt and pair of shorts outfit for my son. I set the order to be picked up in Louisville at a mall. I immediately got a "READY for Pickup" response. Couple days later when I went to pick it up, the clerk gave me the shorts but said the shirt was cancelled cause it wasn't in stock. However, the app shows that it was not cancelled, the shirt was "picked up" from another location near Indianapolis, almost 2 hours away. Customer service reps refuse to acknowledge this as a problem and just confirm that it was picked up. I was charged for both items, no refund or fulfillment offered. This has been the most aggravating experience possible, I am still not sure the customer service line people, clearly not from this country understand what I am saying happened.

Worn my shoes for the secound time and they are squeaking loudly when walking.
Adidas gazelles navy and off white look nice but poorly made would not recommend!

Footlocker at the lancaster mall in salem is completely a joke. Completey disregarded what I was trying to tell her. Ugh. Never again.

I ordered a pair of shoes for my granddaughter's 16th birthday. The wrong shoes were sent. I called customer service and was treated with total disrespect and with no interest in helping fix the problem in a timely manner. This was their mistake, yet they want me to spend the time and money to return the wrong shoes and were not willing to get her shoes here with an overnight delivery. If I could give them less than a one-star review, especially for Sophia and Affy (ph), I would.

Very poor experience again and on multiple prior occasions. How can you send Havaianas 35/36 when the order clearly states 37/38! Unfortunately this was on the eve of our holiday, which amplifies the bad experience. The packer obviously couldn't care less and Footlocker wanted to make the sale. Well here is one more customer to vote with his feet, never shopping there again!

Ordered trainers for my grandson's birthday after the size was not available in store in what, I thought, was plenty of time. However after 5 working days had passed tried to track them. It was evident from the courier they were delaying delivery until the next working day and that was 5 days ago!! Spoke to someone on the chat line who kept repeating himself that he could not do anything for another few days. It was the regulation!! I asked if they could reserve another pair so that once they realised I was not going to get the original they could send them out. No - it was the regulation!! Have now made a formal complaint to an email address. I don't expect a response any time soon. Will I be using Footlocker again? NO!!!!

Very poor online, no help whatsoever lost order would not use again

FAKE TRAINERS

Bought a pair of new balance trainers from the Livingston store UK after returning home realised that both trainers were made in different countries. One made in Vietnam and one in China. Complete Con artists DO NOT BUY

I ordered some shoes 10 days ago. They are no where near being delivered. They apparently "tried twice". I was home both times, there were no deliveries. I was told by dhl "contact footlocker while we try to find them". Footlocker told me to ask dhl. I am going in circles. I go on holiday tomorrow - the shoes were for holiday. I now won't be here to collect "If they do deliver and i don't collect then they will automatically return and I will get a refund within 5 working days. - And if they have lost them - BUT ONLY IF THEY DO CONFIRM THIS - which will take 5 to 10 days (i already waited 10 days) then I get a refund - IF dhl confirm lost parcel - if they don't then I wait 30 days. So I am expected to be £80 lighter. With no end to this in sight right now and no product to show for it.

They sold me shoes for my kid, one shoe was bigger than the other one, next week when i went to show them, they said
maybe you leave it in the sun we can’t do anything about it that was the last time I will buy there

I placed an order for a Father's Day gift and when I received my order I was disappointed. They sent a damaged box, not bent but cardboard torn off the opening of the box. Someone actually packed this and sent it to a customer! I called customer service and spoke with a manager overseas whom offered no resolution at all! But to return it to a store and it will be the store manager's discretion as to the next step. REALLY! It is a week before Father's day! Do not patronize this business. They don't care about their customers. AT ALL

Horrible experience shopping online. I have been waiting 7 weeks for a pair of shoes and keep getting misleading responses from customer service. I have been advised I need to wait 2 weeks for an update 3 sseperate times and never get one. Customer service has been absolutely brutal. I've had to file a dispute with my credit card due to their inability to fulfill my order.

I had a very negative experience with Foot Locker. The item was ordered and paid for, but it was never delivered. I have still not received a refund, and nobody has made any real effort to resolve the issue. Customer service was extremely unhelpful and lacked competence throughout the process. I am very disappointed with the way this situation has been handled and would not recommend Foot Locker to anyone.

Came in and found the shoes I was looking for. It was a simple in and out just like I like it

I bought myself some sneakers for my birthday, on my birthday. Shipment got "handed over to Fedex" 2 days later and then never updated again.
It took 3 weeks for Foot Locker to allow me to escalate this lost or stolen shipment. Their customer service is truly so insanely far ahead of the pack when it comes to embodying Septic Dumpster Seepage. The slowest, worst, answers ever. No confirmations, no emails, the smallest thing takes multiple hours to even POTENTIALLY process.

And I still don't know if it actually went through!