Forbidden heels Reviews 72

I have been using this website for almost 10 years now, I would have rated them 5 stars then as I never really had a problem until now. Unfortunately, their communication lacks lately, I have ordered 5 pairs of made to order which takes 21 days , 4 weeks later I contact them for an update just to find out 2 pairs were discontinued. This was very frustrating as they never informed me until I contacted them. Lately it's been really hard to reach out to them and communicate. It is very frustrating and unfortunate.

Absolutely poor in communication! Had messages ignored and had to open a case on PayPal to get my refund back.

Sent boots back which forbidden heels received on the 8 4 2026 still wanted the boots in a smaller size have not heard from them since l have tried to get in touch several times and said l would pick another pair of boots if there was a problem or a refund l have not heard from them they have not updated my account my orderwas number #6543 l am 73 and always had a problem getting small shoes l would have a good customer so disappointed

Ordered two pairs of wedding shoes on 1st Jan and have used WhatsApp, text and online form just to get an update on expected delivery date and have received no response. I don’t expect to have received them due to it being New Year but I would expect a response. Before ordering I asked a question on WhatsApp and got a reply straight away but now I’ve ordered and paid its radio silence. I’m concerned now after reading other similar reviews. I would avoid ordering.

ordered 2 pairs of boots last year- one i received. one i am still waiting for- contacted several times for an update on the delivery- i can fully understand a delay with it being xmas and new year, but they refuse to answer any of my emails, texts and Facebook comments. customer service is terrible considering I have spent a lot of money with this company for my daughter. I would like an update on my order- or a refund before i escalate this further with trading standards and the business ombudsman UK

I ordered 2 pairs of shoes on 5th feb 2025 and though i tried cancelling the order with this huddersfield based company they kept making excuses about it being chinese new year and how the holidays have slowed delivery time. My items arrived over 2 months later and worse still the quality was poor. I sent the items back more or less instantly with the returns forms filled in and even got confirmation from royal mail that they had delivered the items. However no refund or acknowledgement from forbidden heels 2 weeks plus later. I sent them a whatsapp message to say whats happening with my refund but no reply but previous to that they sent me updates on my order process. All in all my experience
Poor sales
Poor customer service
Poor products
Poor aftersales
And I'm still owed over £105.00
Avoid at all costs!! And if anyone should experience the same or have a similar experience contact your bank within 120 days of returning your items and they will reverse the charge get your money back

Could not of been more helpful in assisting me with finding my dream wedding shoes! I’ve bought a few pairs now from here and I can’t recommend the quality or service enough for small feet!

I’d give 0 stars if I could. Ordered several pairs of shoes and none arrived. Consistently contacted and advised they would send again, never did. No refund either. Oh and they are also trading under Petite Feet Shoes - they have the same contact info

I have been shopping here for roughly 2 years and their selection and customer service has been excellent. They always respond on time and help me choose the right shoes for any occasion.

My husband ordered pairs of shoes for me. Three months have passed and the order has not arrived. No one answers the messages. I just lost my money. I do not recommend

I love all the different petite shoes there are to offer on the website and it's great that Steph is able to reach over WhatsApp to send pictures of the shoes that I want to order.

Amazing seller, great communicator. Thanks Stephanie 😊

Waiting over the 21 days for my shoes and sent 2 emails with no reply so beginning to think this company has scammed me 😒

Great company. My 18 year old daughter has uk size 1 feet and with her prom looming needed some heels. We left this last minute after being let down elsewhere and they were so accommodating to ensure we got the shoes on time. Shoes are beautiful too and well packaged. Now going to order more shoes for her for her holiday!

Ordered shoes 21st March, tried to contact company over 6 times, gave 1 response advised would get back,another untruth, dont believe theses good reviewes to be genuine. Devasted wont have shoes for daughters wedding, you are a disgusting company

Beautiful shoes for tiny feet! Great customer service/support and no issue with refund when needed. Clear return form came with shoes for if needed.

I recently had an amazing experience ! I needed a pair of heels last minute and their team was incredibly helpful in guiding me to choose the perfect pair. Not only did they provide excellent recommendations, but they also ensured my order arrived right on time. I'm so grateful for their outstanding service and would highly recommend them to anyone in need of stylish heels with a personal touch!

Just recieved my shoes and I'm in lovvvveee. Fast delivery, amazing quality and perfect fit. 👌

This company is a joke. Ordered weeks ago and have heard nothing. Have message through website & WhatsApp! Still no reply. They are taking advantage of people who have limited options!!!

Made an order for 3 pairs of shoes on 26th December order number 5300, still not received. Emailed and sent messages but no response!

Will be contacting my credit card company shortly if no response!