I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more
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Review summary
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What people talk about most
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Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more
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I had forgotten to arrange delivery of a birthday gift for a family member, although I had already identified the Fortnum & Mason items I wanted to send. F&M delivered next day, even though it was a S... See more
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Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
54K reviews
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The item was delivered on my…fantastic
The item was delivered on my appropriate day, updates were available, packaging excellent, product received immaculately.
Will be shopping here again.
July 25, 2026
Reply from Fortnum & Mason
Dear Chris,
Thank you for taking the time to share your positive experience with us!
We are delighted your order arrived on the expected day, with helpful updates along the way, and that everything was beautifully packaged and in immaculate condition.We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Claire,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the amazing value of the items, and that the delivery was made quickly and safely to Hong Kong.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum & Mason Customer Services
Wedding gift. From the ordering service to keeping me…
From the ordering service to keeping me updated on the delivery service was seamless our neice and nephew were very happy and excited to receive a F&M hamper. Thank you!
July 25, 2026
Reply from Fortnum & Mason
Dear Annie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the ease of ordering and the step by step delivery updates as well as that your niece and nephew were very happy with the Fortnum & Mason hamper your ordered for them.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Jerry,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the excellent quality and prompt delivery service received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Elegant & efficient luxury
Easy to naviagate website & offered just what I wanted to send, efficient postage and everything arrived in perfect condition. A lovely & special gift for my 100 year old relatives birthday!
July 17, 2026
Reply from Fortnum & Mason
Dear Mike,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to navigate, was able to find the right product and also found the delivery service to be efficient and reliable. We are also extremely happy to have been trusted to deliver on such an important occasion such as a 100-year-old birthday gift.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The rose prosecco tasted like flat…
The rose prosecco tasted like flat sugar water. Very disappointing! I’ve had the prosecco before and loved it and that’s why I thought I’d buy the six bottles this year. Incredible difference in quality.
July 25, 2026
Reply from Fortnum & Mason
Dear Lisa,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the disappointment that this has caused.
We will be reaching out to you via your email to help to rectify the situation and make things right.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear John,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived on time, was well packed, and that you enjoyed the food.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Phone answered quickly
Phone answered quickly. Person taking my order very helpful. All food and drink packed well to stop breakage.
July 24, 2026
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order was handled so efficiently and that you found our team helpful. It’s also wonderful to know that your food and drink arrived safely and securely packed.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Helen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with your delivery and the quality of your products. It is wonderful to know that we met your expectations and that you enjoyed the Fortnum's experience. We truly appreciate your custom and look forward to serving you again soon.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Buying a speciic item
Buying a speciic item. Fully knowing that it might be conisered overpriced but I was buying it anyway and the good news is that it was delivered to intended recipient on time
July 25, 2026
Reply from Fortnum & Mason
Dear Peter,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the delivery service provided and that it was delivered safely and on-time to your recipient. We welcome your feedback on the price of the item too.
We have made a note of your comments regarding the price paid for the item and will share your feedback with the relevant department for internal review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Birthday present
Hamper for birthday present very pleased with hamper arrived well boxed and
all items high quality couldn't be more pleased
July 17, 2026
Reply from Fortnum & Mason
Dear Frank,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were so pleased with the birthday hamper. It is wonderful to know that it arrived well packaged and that you were impressed with the quality of all the items included. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Prompt delivery and exceptional…
Prompt delivery and exceptional packaging. Always a certianty for buying gifts, it's not just a China mug, it's a F&M mug.
July 17, 2026
Reply from Fortnum & Mason
Dear Neale,
Thank you for taking the time to share your positive experience with us!
We are delighted that your order arrived promptly and that the packaging met your expectations. It is especially nice to hear your sentiment that it is not just a mug, but a Fortnum & Mason mug. We take great pride in offering gifts that feel truly special and memorable!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us , and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Fantastic gift!
The website is great and user friendly. Delivery was on time. The purchase was a gift for my sister in law and she was delighted!
July 25, 2026
Reply from Fortnum & Mason
Dear Clare,
Thank you for taking the time to share your positive experience with us!
We are delighted that you found our website easy to use and that your gift arrived on time. Knowing that your sister-in-law was delighted with her present makes it especially wonderful to hear.
We look forward to the opportunity of welcoming your custom again for future gifting occasions!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
When in London …..
Fortnum & Mason are synonymous with quality and timeless style. The staff are very professional and knowledgeable. Their own brand grocery items make wonderful gifts as do the general merchandise for the home. It is a regular stop for me whenever I am in London.
July 18, 2026
Reply from Fortnum & Mason
Dear Mary,
Thank you for taking the time to share your positive experience with us!
We are delighted that our commitment to quality and timeless style continues to shine through, and that our staff's professionalism and knowledge have made such a positive impression. It is also lovely to hear that you enjoy both our food hall offerings and homeware collections, and that they make such appreciated gifts!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us., and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Easy to order
Easy to order; arrived on time; well packed (perishable goods); and product delightful.
July 25, 2026
Reply from Fortnum & Mason
Dear G Greenman,
Thank you for taking the time to share your positive experience with us!
We are delighted that you found the ordering process straightforward, that your parcel arrived on time, and that your perishable items were carefully packed for delivery. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us , and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Love Fortnum & Mason
Top-notch products as always, fast delivery services, beautifully packaged
July 25, 2026
Reply from Fortnum & Mason
Dear Bethany,
Thank you for taking the time to share your positive experience with us!
We are delighted that you were impressed with the quality of our products, the speed of our delivery service, and the beautiful presentation of your order. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Ordering was easy items arrived on time…
Ordering was easy items arrived on time and we’ll packed
July 17, 2026
Reply from Fortnum & Mason
Dear Susan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that ordering was easy and that your items arrived on time and well packed. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
They send me wrong product and the…
They send me wrong product and the customer service was very very bad
July 25, 2026
Reply from Fortnum & Mason
Dear Laila,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Excellent communication
Excellent communication. Packing very good, delivered quickly. The hamper was excellent as described. Thank you.
July 24, 2026
Reply from Fortnum & Mason
Dear Trevor,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with your experience. Thank you for your kind comments about our communication, packaging, and delivery service. It is wonderful to know that your hamper arrived quickly, was well packed, and met your expectations exactly as described!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us , and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
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