Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the spe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a great service. I am in the USA and need to coordinate shipping of parts from Europe to USA from time to time. With stupid Donald Trump's wrecking of the USA, the world and his use of punis... See more
Company replied
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communica... See more
Company replied
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings... See more
Company replied
Company details
- Freight Forwarding Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Package locker
- Shipping and Mailing Service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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amazing customer service
I ran into a fairly complicated shipping situation involving repacking, splitting items into separate shipments, and customs-related questions. The team and Nica in particular was incredibly patient, responsive, and helpful throughout the entire process.
Really appreciate the professionalism, patience, and support - thank you again, Nica!
May 5, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review for Nica!
We are happy that we are able to provide you good quality service.
^NB
Perfect
Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the speed of response and the connection with the other operators.
Very satisfied
Thank you
Agostino de Lieto Vollaro
May 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for your wonderful review, Agostino. We’re delighted to hear that you found the instructions clear and comprehensive, and that Joyce and the rest of the team provided such patient and responsive support. Your kind words mean a lot to us, and we’re very pleased you were satisfied with the service. We look forward to assisting you again in the future.
Very pleased to have used your services…
Very pleased to have used your services to make purchases in Japan, the UK, and the US.
April 24, 2026
Reply from Forward2mе
Thank you for your kind review. We’re delighted to hear you’ve been pleased using our services for purchases from Japan, the UK, and the US. We truly appreciate your support and look forward to helping with your future shipments.
Reply from Forward2mе
Thank you for your review. We’re so pleased to hear you were happy with the fast processing and service. We really appreciate your support and hope to assist you again soon.
NICA UK location
NICA UK location - super helpful. quick response. follows up diligently. very happy
May 6, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review!
We look forward to shipping more packages with you in the future!
^NB
Joyce from the Germany warehouse kept…
Joyce from the Germany warehouse kept me in the loop every time a change or delay happened. Being in Australia makes it very painful to contact and interact with European sellers. She kept everything progressing and would send multiple updates a day.
May 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review for Joyce!
We do our very best to update our customers about their shipment.
We look forward to shipping more packages with you in the future!
^NB
Great Company and great support from…
Great Company and great support from NICA
May 6, 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind review. We’re really pleased to hear you had a great experience and that Nica was able to support you throughout the process. We truly appreciate your feedback and hope to assist you again soon.
Extremely pricy shipping fees .
April 23, 2026
Reply from Forward2mе
Thank you for your feedback. We’re sorry to hear that you found the shipping costs expensive. We always aim to optimise packages to reduce shipping costs as much as possible, and in this case the parcel was repacked for the most efficient shipment. The service selected was also the lowest-priced option available at the time.
International courier charges are based on either the actual weight or the volumetric size of a parcel, whichever is greater, which can sometimes make shipping costs higher than expected. We appreciate your comments and will continue working to provide the best possible value for our customers.
Fantastic customer service
I had a problem with FedEx and, although Jus from the English warehouse was not obliged to do so, he helped me and solved the problem with the utmost understanding and kindness.
Fantastic customer service, 5 star all deserved.
May 4, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind words and for taking the time to leave this review. We’re delighted to hear that Jus was able to assist you and resolve the issue with care and understanding. We’ll be sure to pass your feedback on to him and the warehouse team. Your support means a lot to us.
Reply from Forward2mе
Thank you for your feedback. We’re glad to hear you found our service fast and reliable, exactly what we aim for. We appreciate your support and look forward to assisting you again in the future.
Reply from Forward2mе
Thank you for your 5-star review!
We are happy to hear that you are satisfied with our services! We look forward to shipping more packages with you in the future.
^NB
They can't find my package it has been…
They can't find my package it has been two months,
I was delivered on feb 23rd, it may 1 and i still don't see it on my dashboard.
May 1, 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback, and I’m sorry for the frustration caused.
We believe this may relate to a parcel where an incorrect customer ID was applied at delivery, which prevented it from appearing in the correct account. Once this was identified, we were able to locate the package and assign it correctly.
We’d like to confirm everything is now resolved for you. Please contact our support team with your order details so we can assist you further if needed.
It's a good forward2me
It's a good , forwarding service, the packages , arrive at my address well packaged, there are price options and several companies to choose from. I'm glad you're going to forward it to me.
April 15, 2026
Reply from Forward2mе
Thank you for your feedback. We’re glad to hear your packages arrived safely and were well packed.
It’s great to know that the available pricing options and choice of courier companies have been helpful. We appreciate your support and look forward to forwarding your future shipments.
Reply from Forward2mе
Thank you for your kind feedback.
We’re really pleased to hear that you found the delivery fast and the paperwork simple and easy to complete—that’s exactly the experience we aim to provide.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Joyce and Wens — fast moves, no delays, just wins
I ordered an item and requested it to be shipped to me ASAP even with geopolitical tension in the area I live in. Joyce and Wens really surprised me with their support and care . They ensured that my item is dispatched to my destination and then confirmed that item is on its way . They took care of my issue and understood that I was really struggling to get this item. After this experience I am using Forward 2 me always.
April 28, 2026
Unprompted review
Reply from Forward2mе
Thank you for your message and for sharing this feedback.
We’re really glad to hear that Joyce and Wens were able to support you promptly and ensure your shipment was dispatched despite the challenges in your region. It’s great to know the updates and care provided helped give you peace of mind while your item was on the way.
Forward2Me is the worst shipping…
Forward2Me is the worst shipping service provider I have ever dealt with! They simply refuse to ship anything. I used MyGermany in the past for many years and VERY successful. I have never had any issues. Unfortunately, Forward2Me does not ship sweets, or other items as MyGermany had no problems with. They only offer to dispose of my goods! Probably they want to keep and enjoy them. It's terrible and very frustrating! Therefore I can only warn EVERYBODY! Do NOT USE Forward2Me!
April 20, 2026
Unprompted review
Reply from Forward2mе
Thank you for your feedback.
We’re sorry to hear you are disappointed with your experience. Forward2Me ships internationally in line with carrier and destination country import regulations, which means certain products may be restricted or require additional documentation depending on where they are being sent.
Food items, including sweets, can be subject to specific import restrictions or customs requirements in different countries. In some cases, these requirements prevent shipment unless certain conditions are met, or additional approvals are in place.
We understand this can be frustrating, particularly when you have previously been able to ship similar items elsewhere. Different forwarding providers and carrier networks operate under different compliance frameworks, which can result in varying acceptance rules.
We are currently reviewing the requirements for this type of shipment to see if there are compliant options available for your destination.
We will contact you directly via email to discuss your order and will be happy to assist you further there.
Unlawful collection of GST
As pointed out. F2Me has unlawfully and incorrectly charged me GST, on my package. The GST was not declared in the shipping declaration document provided to customs. F2ME is not registered or authorised to collect GST on behalf of the ATO. Kaye refused to provide a suitable explanation, nor a refund.
Update after company reply:
The explanation provided does not align with ATO rules or the customs documentation for my shipment. Forward2Me does not appear on the ATO’s register of GST‑registered overseas suppliers, the import declaration shows no GST was paid, and the invoice issued does not meet the requirements of an Australian tax invoice. I remain happy to resolve this privately, but the public explanation is inconsistent with the official documentation.
April 14, 2026
Reply from Forward2mе
Thank you for your feedback.
We’re sorry to hear you are dissatisfied with the charges applied to your shipment. We would like to clarify that Forward2Me is registered with the Australian Taxation Office (ATO) and holds a valid Australian Business Number (ABN), which allows us to collect and remit GST in line with Australian regulations for low-value imported goods.
For shipments valued at AUD $1,000 or less, GST is correctly applied at the point of sale on both the value of the goods and the shipping cost, and is not collected again by Australian Border Force at import. This is standard under current Australian import GST rules.
The commercial invoice submitted for customs clearance is a declaration of the goods’ value for import purposes and does not separately itemise GST. GST is instead charged and itemised on the shipping invoice provided to the customer at the time of booking. Our ABN is included on the customs documentation to confirm that GST is being correctly accounted for under our Australian registration.
All applicable charges are clearly itemised on the shipping invoice provided at the time of booking.
I have also sent you an email separately to explain this in full detail, and you are welcome to respond there if you would like to discuss it further.
forward2me follow up
Thank you for your follow-up — we appreciate you raising this.
We take this seriously and are currently reviewing our ABN listing with the Australian Business Register to confirm why it is not appearing publicly. If any updates are required on our side, we will ensure this is corrected.
To clarify on GST, for low-value shipments to Australia, GST is collected at the point of sale and recorded against our ABN. The commercial invoice used for customs clearance reflects the declared value of the goods and shipment but does not itemise GST separately, as this is handled through our invoicing and reporting process rather than at import.
We understand how this may have caused confusion and are happy to provide further detail directly. We have also reached out to you privately to go through this with you in full.
Perfect
Perfect, just perfect. I told them what item I wanted from a shop in England, they got it and mailed it to me without delay. There was no other way to get these items. Thanks.
April 14, 2026
Reply from Forward2mе
Thank you for your 5-star review!
We're happy that we are able to assist you in your UK-shipping needs!
^NB
The price estimates are a scam
The price estimates are a scam. Expect to pay 3 times what they originally quote even with same weight, delivery location and package dimensions.
April 28, 2026
Unprompted review
Reply from Forward2mе
We’re really sorry to hear about your experience and understand why this felt frustrating.
We’d like to clarify that our pricing isn’t changed after sign-up or once a parcel arrives. The difference you’ve seen is usually caused by how parcel measurements are entered when getting an initial estimate.
For shipments from the US, couriers use pounds and inches. If dimensions are entered in kg and cm without converting from the original measurements, this can significantly affect the calculated size/weight and result in a higher final quote.
We appreciate that this isn’t always obvious, and we’re working to make this clearer to avoid confusion in future.
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent support provided by Kristel.
I recently faced an issue with my shipment, as the parcel was unexpectedly returned to the warehouse by the postal service. This situation caused a delay and some concern, but Kristel handled the matter with outstanding professionalism and efficiency.
She quickly took ownership of the issue, resolved it smoothly, and arranged a new shipment for me without any additional charges. Her clear communication, helpful attitude, and fast action made the entire process much easier and truly demonstrated exceptional customer service.
Thank you, Kristel, for your great assistance and for ensuring a positive experience despite the initial problem.
April 9, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that Kristel was able to support you so effectively and turn things around when your parcel was unexpectedly returned. It’s great to know she handled everything quickly, clearly, and with care to get your shipment re-sent without additional charges.
We’ll make sure your kind words are passed on to her, feedback like this means a lot to the team.
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