Foto Köster OHG Reviews 368

TrustScore 4 out of 5

4.2

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Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Printing Service
  4. Photo Shop
  5. Photography Studio

Written by the company

Foto Köster – Dein Fotospezialist im Münsterland: Wir sind der führende Fotofachhändler in Münster und bieten Dir alles, was du als Fotografie-Fan oder Profi benötigst. Mit einem breiten Sortiment an Kameras, Objektiven, Zubehör und multimedialen Geräten sind wir Dein Ansprechpartner für hochwertige Fototechnik. Unser Team aus Experten steht Dir mit kompetenter Beratung zur Seite, um das perfekte Equipment für Deine Bedürfnisse zu finden. Neben dem Verkauf von Fotoprodukten bieten wir in unserem Fotostudio auch professionelle Dienstleistungen an, von Fotoshootings bis hin zu individuellen Fotodrucken. In unserer Fotoakademie hast Du zudem die Möglichkeit, Dein Wissen und Deine Fähigkeiten weiterzuentwickeln. Ob für Hobbyfotografen oder professionelle Anwendungen – Foto Köster ist Dein verlässlicher Partner für alles rund um die Fotografie im Münsterland. Besuche uns in unserem Laden oder online und überzeuge Dich sich selbst von unserer Expertise und dem erstklassigen Service!


Contact info


4.2

Great

TrustScore 4 out of 5

368 reviews

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Rated 1 out of 5 stars

Completely unreliable

I ordered two filters that were supposed to be available within "2-3 days". After 1 week I reached out and was told that the order would be shipped that same day. A week later I reached out to them again and was told that one of the filters was on backorder for another 6 weeks. I asked them to ship the other filter that was in stock. 2 days later I'm still waiting for a shipping confirmation.

Throughout all this absolutely zero communication from them. If I hadn't reached out they would have just sat on my money. I guess you can call that working capital management.

May 15, 2020
Unprompted review
Rated 2 out of 5 stars

Ordered a ND filter which was supposed…

Ordered a ND filter which was supposed to be delivered after two weeks. Didn't receive it so I contacted them. They said it would arrive three weeks from that day. Agreed to it. A month later they contacted me and said it would arrive 4 weeks later. So that would 10 weeks delivery time. It was supposed to be 2...
At least they refunded my money immediately.

November 1, 2019
Unprompted review
Rated 1 out of 5 stars

Not happy

Competitive prices but need to work on their communication skills.
Placed a 1200 Euro order on 3 items. After 8 days no delivery even though all items were "in stock for immediate delivery". Sent email to support. Apperently a 30 Euro filter was now out of stock so shipment was held back. Had to leave for vaccation 2 days later so the whole order was cancelled. If they had emailed me , I could have found alternative . As it is they missed a 1200 Euro order because of poor communication.
Update: Eventhough the order was cancelled it was shipped when I was away on vacation and left outside the door ! Fortunately my neighbour took it in - one more star gone.

July 4, 2017
Unprompted review
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Rated 1 out of 5 stars

LOOK OUT, IF YOU WANT NEW COMPUTER!!! Selling used produkts as new :-(

I bought a NEW computer (mac retina 12 512 GB in gold) so i thought and ordered. I received a used scratched computer...?? I ALSO checked the serial number and find out it is 2 year ols as well so I contacted company ( WHICH BTW. IS VERY DIFFICULT AND TIME CONSUMING TO GET HOLD ON ANYBODU IN THAT FRAUD COMPANY ) that offered 200 euros of the price and WROTE is was a return so not used but had been open .... 200 euro off is in my opinion an insult but as most people you order a computer because you need it... and i surely did, because this was mid november my old computer died and for my small company to manage upcoming Christmas ,costumers deliveries etc i need all infos from back up... so they had me by the "balls" so i had to accept their extremely bad offer.
I fly to Copenhagen (where i am from) to get it installed and my IT guy sendt me a picture of an installed computer asking for password for a Katja Hentschel now it is just too much so i sent it back, but i loose business no compensation no apologi no nothing .... So FRAUD company FOTO-KOESTER Sells 2 year old, scratched, and installed computer as new....??

Would NOT recommend this fraud company to anybody....!

google translate :

Ich kaufte mir einen neuen Computer (Mac Retina 12 512 GB in Gold) so dachte ich und bestellte. Ich habe einen gebrauchten Zerkratzte Computer ... ?? Ich habe auch die Seriennummer überprüft und herausgefunden, es ist 2 Jahre Ols als auch, so kontaktierte ich Unternehmen (WHICH BTW ist sehr schwierig und Zeit zu konsumieren, um auf jeden Fall in diesem BETRUG COMPANY), die 200 € angeboten Preis und WROTE ist War eine Rückkehr so ​​nicht benutzt, sondern war geöffnet .... 200 Euro off ist meiner Meinung nach eine Beleidigung, aber da die meisten Leute einen Computer bestellen, weil man es braucht ... und ich sicherlich, denn dies war Mitte November mein altes Computer gestorben und für meine kleine Firma zu verwalten kommende Weihnachten, Kunden Lieferungen usw. Ich brauche alle Infos aus back up ... so hatten sie mich durch die "Bälle", so musste ich akzeptieren, ihre extrem schlechte Angebot.
Ich fliege nach Kopenhagen (wo ich bin), um es installiert und mein IT-Kerl sendet mir ein Bild von einem installierten Computer bitten um Passwort für eine Katja Hentschel jetzt ist es einfach zu viel, so schickte ich es zurück, aber ich lose Business NO Entschädigung NO apologi NO nothing .... So FRAUD company FOTO-KOESTER Verkauft 2 Jahre alten, verkratzten und installierten Computer als neu ....??

December 28, 2016
Unprompted review
Rated 5 out of 5 stars

Think Global - Shop Local(ly:-)

When I lost an optics auction on German ebay recently, the seller tipped me to visit Köster Foto as they often second handed deals like the one I had originally bid on.

I found an optic that I liked - very reasonably priced, but without much info/documentation besides Kösters excellent costumer ratings. I took the chance - and haven't regretted a second. The optic came a couple of days later, was in mint condition (as promised on site) - and when I ran into some problems during the payment rutine, their customer service was impeccable.

I already shopped at Köster again since my first buy.

December 5, 2012
Unprompted review
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