Foto Köster OHG Reviews 368

Bought a Nikon lens. They cancelled my order saying it is not available. Guess the discount was too big, because on the same evening they posted the same product at a higher price. Choose another business.

Very easy website , quick response on mail for questions, and fair prices

I ordered two filters that were supposed to be available within "2-3 days". After 1 week I reached out and was told that the order would be shipped that same day. A week later I reached out to them again and was told that one of the filters was on backorder for another 6 weeks. I asked them to ship the other filter that was in stock. 2 days later I'm still waiting for a shipping confirmation.

Throughout all this absolutely zero communication from them. If I hadn't reached out they would have just sat on my money. I guess you can call that working capital management.

Ordered a ND filter which was supposed to be delivered after two weeks. Didn't receive it so I contacted them. They said it would arrive three weeks from that day. Agreed to it. A month later they contacted me and said it would arrive 4 weeks later. So that would 10 weeks delivery time. It was supposed to be 2...
At least they refunded my money immediately.

Competitive prices but need to work on their communication skills.
Placed a 1200 Euro order on 3 items. After 8 days no delivery even though all items were "in stock for immediate delivery". Sent email to support. Apperently a 30 Euro filter was now out of stock so shipment was held back. Had to leave for vaccation 2 days later so the whole order was cancelled. If they had emailed me , I could have found alternative . As it is they missed a 1200 Euro order because of poor communication.
Update: Eventhough the order was cancelled it was shipped when I was away on vacation and left outside the door ! Fortunately my neighbour took it in - one more star gone.

I bought a NEW computer (mac retina 12 512 GB in gold) so i thought and ordered. I received a used scratched computer...?? I ALSO checked the serial number and find out it is 2 year ols as well so I contacted company ( WHICH BTW. IS VERY DIFFICULT AND TIME CONSUMING TO GET HOLD ON ANYBODU IN THAT FRAUD COMPANY ) that offered 200 euros of the price and WROTE is was a return so not used but had been open .... 200 euro off is in my opinion an insult but as most people you order a computer because you need it... and i surely did, because this was mid november my old computer died and for my small company to manage upcoming Christmas ,costumers deliveries etc i need all infos from back up... so they had me by the "balls" so i had to accept their extremely bad offer.
I fly to Copenhagen (where i am from) to get it installed and my IT guy sendt me a picture of an installed computer asking for password for a Katja Hentschel now it is just too much so i sent it back, but i loose business no compensation no apologi no nothing .... So FRAUD company FOTO-KOESTER Sells 2 year old, scratched, and installed computer as new....??

Would NOT recommend this fraud company to anybody....!

google translate :

Ich kaufte mir einen neuen Computer (Mac Retina 12 512 GB in Gold) so dachte ich und bestellte. Ich habe einen gebrauchten Zerkratzte Computer ... ?? Ich habe auch die Seriennummer überprüft und herausgefunden, es ist 2 Jahre Ols als auch, so kontaktierte ich Unternehmen (WHICH BTW ist sehr schwierig und Zeit zu konsumieren, um auf jeden Fall in diesem BETRUG COMPANY), die 200 € angeboten Preis und WROTE ist War eine Rückkehr so ​​nicht benutzt, sondern war geöffnet .... 200 Euro off ist meiner Meinung nach eine Beleidigung, aber da die meisten Leute einen Computer bestellen, weil man es braucht ... und ich sicherlich, denn dies war Mitte November mein altes Computer gestorben und für meine kleine Firma zu verwalten kommende Weihnachten, Kunden Lieferungen usw. Ich brauche alle Infos aus back up ... so hatten sie mich durch die "Bälle", so musste ich akzeptieren, ihre extrem schlechte Angebot.
Ich fliege nach Kopenhagen (wo ich bin), um es installiert und mein IT-Kerl sendet mir ein Bild von einem installierten Computer bitten um Passwort für eine Katja Hentschel jetzt ist es einfach zu viel, so schickte ich es zurück, aber ich lose Business NO Entschädigung NO apologi NO nothing .... So FRAUD company FOTO-KOESTER Verkauft 2 Jahre alten, verkratzten und installierten Computer als neu ....??

No issues at all!

Nice price, fast delivery, perfect service, great

When I lost an optics auction on German ebay recently, the seller tipped me to visit Köster Foto as they often second handed deals like the one I had originally bid on.

I found an optic that I liked - very reasonably priced, but without much info/documentation besides Kösters excellent costumer ratings. I took the chance - and haven't regretted a second. The optic came a couple of days later, was in mint condition (as promised on site) - and when I ran into some problems during the payment rutine, their customer service was impeccable.

I already shopped at Köster again since my first buy.