Fragrant World - Fragrance Sampling Store  Reviews 

50
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Just received my first order from Fragrant World and I am very happy! I particularly like how the samples are labelled, with all details included and a very pretty label. I'm very impressed by the 10m... See more

Rated 3 out of 5 stars

They ignore emails and only seem to respond on Facebook. More samples would be nice, but quality is what really counts. There's a weird glitch in the cart, so be sure to double-check everything before... See more

Company replied

Rated 5 out of 5 stars

They have amazing prices for sampling sizes. Thank god sampling products exist because if they didn't I would have spent an absurd amount of money on fragrances that don't meet my needs. Michel... See more

Rated 1 out of 5 stars

Either selling FAKE or expired and off fragrance. Smells thin and salty -- NOT what I paid for!! Wrote 3 times requesting a refund. Representative Michel sent a photo of 5 year old bottl... See more

Company replied

Company details

  1. Perfume Store

Written by the company

We stock some of the best brands and scents available in perfumery, from modern classics to discontinued gems, which are available in various sizes allowing you the opportunity to try small quantities of any particular fragrance before committing to a full bottle purchase. Our decants are always freshly prepared by exctracting the scent from its original bottle into our professionally labeled atomizers. Just pick the size and we take care of the rest... why blind buying an expensive fragrance which you may not enjoy when you can purchase and test several fragrances simultaneously for the same price and find that special one which you'll hopefully cherish for months to come?


Contact info

4.0

Great

TrustScore 4 out of 5

50 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

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(50)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service my whole order was…

Excellent service my whole order was very well wrapped with bubble wrap and the individual bottles were also well wrapped. Delivery only took a few days to Ireland which was impressive. Quality of the sprayers was very good and they were also labelled. Additionally the individual bottles were wrapped with cling inside a heat sealed bag to prevent leakage and the perfume smells amazing. Very satisfied and will be ordering again.

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

CHAMPS

This is the Best fragrance site in the world!!I've ordered from 6 different countries (France, England,etc.)for samples and the best quality,the best communication and the best fast shipping are from this guys.They are the ONLY that take care the samples so much.I have ordered 2 times till now and another is coming for 20 samples!!God bless Portugal and these hard working guys!

October 13, 2024
Unprompted review
Rated 1 out of 5 stars

The parcel unfortunately never arrived.

The parcel unfortunately never arrived.
Using PayPal I at least got the products value back but not the shipping.
The shop owes me 7,50 eur an does not respond on messages.

Edit:got the full refund, but see the edits how this was a hassle

Not trustworthy, would not recommend
buying here.

Edit after sellers reply:
Thank you for actually replying. I understand that this review is an issue for you but this is the way I had to go since no other way was possible.
To clear out the issue I seemingly would have not contacted you, I just add a timeline for further comprehension:

21 Aug
I ordered

26 Aug
Parcel arrived in Germany

29 Aug
German post noticed me, parcel is going back to sender

5 sept
My first email to seller

8 sept
My second email to seller
Opening case via PayPal, immediately getting all money except for 7,50 shipping back.

10 sept
My third email to seller and writing this review

10 sept
Finally an answer from seller.

Of course emailing and solving an issue without PayPal is the more sympathetic way for all. Sometimes paypal buyers protection is necessary and this is why I use PayPal.

Edit2:
Today is September 16th.
The shop has not repaid the 7,50 for shipping. I would recommend you to avoid this shop, as they value 7,50 higher than a good experience.

Edit3
... After the shop accused me of giving an inproper adress: I looked up DHL's guidelines and everything was fine and is correct.
Not to mention, that there has never been an issue with other sellers sending to the exact same address.
So all in all: we got a shop that accuses costumers of lying instead of repaying 7,50. They prefer to write long essays instead of solving an issue.
In terms of opportunity costs, this is a bad business decision, but keep going. This review will stay here.

Edit4 Sept 27th
After no further communication took place, I got the 7,50 refunded. Finally after more than 1 month this case is closed for me.
Anyway, this review will stay here, as the communication, wrong accusations and lots of attitude in their messages is unmatched to any shops and places I purchased stuff from.

August 28, 2024
Unprompted review
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Reply from Fragrant World - Fragrance Sampling Store

Dear customer,

you've opened a case on PayPal for this transaction and we've replied to you there. We've also included proof that the packet was shipped to the address provided by you when placing the order. Despite that DHL were unable to deliver the packet, claiming to be something missing from that address. After doing some research on the Internet I came across the address that you've provided but there seemed to be some information missing from it (Gescherweg 70), which apparently is the street and house number.

In that case you should at least have allowed the the time for us to get it back seeing that there was no wrong doing from our part, and then we could have re-sent the parcel to you for a discounted shipping fee, even though we're not to blame for this situation. As a courtesy we always offer that solution to our customers, even in situations where the parcel is shipped to the exact address provided by the customer.

You could have contacted us before opening a PayPal case, as we didn't even know anthything regarding the whole delivery situation until we've got an email from PayPal informing us about the dispute you've made there. Also you've left us a totally unfair negative review here, even though we haven't done anything wrong here. We'll now handle the PayPal dispute so you'll get your refund, something that you would have gotten anyway if you've contacted us prior to opening that case.

Regarding your intention of trying to tarnish our image as a company, wrongly accusing us of something that it's far from the truth, that it's just mean. You've opened a case on PayPal last night without trying to talk to us first and I took my time to reply you as quickly as possible, outside our normal working ours. Then this morning you've sent us an email and you've got a reply from us just a couple of hours later. A very unfair feedback but we'll take it.

EDIT: We've received the customer's returned packet and we're now waiting for the German post to clarify whether it was returned to us due a possible incorrect/insufficient address provided by the customer. This person has opened a PayPal case against us as soon as he realized that his parcel was being returned, without even trying to contact us first and without even caring to find out the reason why that happened. There was no wrong doing from our end as we've shipped the parcel to the exact address provided by the customer. If the German post confirms that the address that he has provided was incorrect I don't see why we should have to take responsibility for such error. As far as we're concerned the vast majority of shops and marketplaces only refund the shipping fee when either the seller or the carrier are responsible for an undelivered parcel. When the part responsible for such occurrence is the buyer then the shipping fee, which is unrecoverable, it's not refunded and instead only the amount paid for the purchased items are. It's a very common and fair practice, carried by thousands of businesses worldwide.

Rated 5 out of 5 stars

An absolutely fantastic company

An absolutely fantastic company. Everything is of the highest qauilty, communication, delivery time, packaging, presentation and of course the fragrance samples were exceptional. Looking forward to buying more in the future.

August 26, 2024
Unprompted review
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Reply from Fragrant World - Fragrance Sampling Store

Dear Kenneth,

thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best service possible. If you have any further suggestions or experiences to share, please don’t hesitate to reach out.

We look forward to serving you again. Warm regards...

Rated 5 out of 5 stars

Best fragrance sample site!

This was my third time ordering from this online shop and it was great as always! I like that they sell various fragrances from designer to niche. The delivery is pretty fast, I received my order in a week. Perfume is 100 % genuine, smells great. The bottles are securely packaged in a box filled with shredded paper and each bottle is individually bubble wrapped and the cap is wrapped with a cling film as well. The delivery doesn't cost a lot, comparing with other similar sites.

July 31, 2024
Unprompted review
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Reply from Fragrant World - Fragrance Sampling Store

Dear VERONIKA,

thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best service possible. If you have any further suggestions or experiences to share, please don’t hesitate to reach out.

We look forward to serving you again. Warm regards...

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Rated 5 out of 5 stars

Recommend

I have bought many times from fragrant world and never had any issues and already recommended it to many friends.
All of us have the same opinion, great quality products and fair prices.

May 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Smooth ordering, fair prices, professional shipping

I have been around in the fragrance community for quite some time and naturally ordered samples/decants from many different vendors over the years. My experience with Fragrant World Shop has been absolutely flawless and has been my favorite so far.

They offer a wide array of fragrances from many different brands, even somewhat obscure ones, at competetive and fair prices. My order arrived within 3 days, despite them having to decant 14 samples by hand and the parcel traveling a beeline of over 2100 kilometers.

What ultimately motivated me to write this review, was my experience unboxing my order.
Every single sample was individually wrapped airtight, with every cap being wrapped to ensure no leakage. They were then wrapped in bubble wrap and stored in another airtight zip lock bag, which was done two times over! There is no chance of any samples leaking.

The sample bottles themselves are of higher quality than any other company provides. The atomizer distributes a healthy amount of fragrance, all the samples have a well fitting cap (even the 2 ml ones), and they are sealed airtight which enables you to store them for as long as you desire, without spoiling the fragrance.

I can wholeheartedly vouch for this vendor, and I'll mostly only order from them in the future.
Professionals at work here! I'm very happy with my experience.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

no complaints

I have ordered perfume samples/decants many times, there was never any problem with my order or with the delivery. Samples are clearly labeled, neatly and tightly packed, and the package well protected. I will for sure continue buying from FragrantWorld.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

I have ordered from this company 5 or 6…

I have ordered from this company 5 or 6 times so far. I am very satisfied with the reasonable pricing, reasonably priced and fast shipping, wide selection, detailed packaging, and helpful labeling of the samples. Wholly recommend.

May 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing

I ordered 8 samples and I received them about a week later in a very safe and neat package. The 1ml sample is enough to wear that fragrance about 2/3 times, more than enough to know if want the full bottle. Based on the perfomance and color I'm sure I received a sample of the genuine product. I recommend and I'll buy from this shop again.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Learnt from Reviews and Upped their Game?

From reading the below reviews I was expecting to have to wait a while for my samples to be delivered - but was willing to wait, as they had fragrances I couldn't find elsewhere.

In fact, I got my order - shipped from Portugal to the UK - within 5 days, which is quicker than some places within the UK take to deliver!

Perhaps they have also been reading reviews and upped their delivery game, so fair play to them.

Well packaged, good samples, would recommend this company and would shop here again.

January 27, 2024
Unprompted review
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Rated 4 out of 5 stars

I recommend this store

The niche samples I ordered were very carefully packed but the perfumes were diluted with alcohol . Especially the 5 ml sample "MEGAMARE" by orto Parisi was extremely diluted and it was very hard to recognise the smell of it - because I had the original in the past. I believe that the other samples are not genuine either. Ι do not recommend this shop.

3-20-2023
Today I would like to rework my review of FRAGRANT WORLD which helped me understand that the 5ml MEGAMARE sample from orto Parisi that I had procured is authentic and insoluble .Unfortunately I didn't take into account the time it takes for a perfume to ripen. Now I find that this perfume is no different from the first MEGAMARE sample I bought from another website. This is what I had to say about restoring truth and trust in the company FRAGRANT WORLD.

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

Very slow delivery

Very slow delivery. From Portugal to the Netherlands should never take that long.

May 17, 2023
Unprompted review
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Reply from Fragrant World - Fragrance Sampling Store

Dear customer,

we're deeply sorry for the bad service provided by the mail company. Could you please share more details regarding your order so we can identify you and find out what could have possibly gone wrong? We always strive to provide our customers the best service possible therefore we'd like to apologize deeply for not having been able to do so this time around. Kindest regards

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