Framebridge Reviews 90

We love Framebridge. It’s a quick, easy way to surround loved ones with art (we’ve sent art pieces for which they supply a box) and special photos. Our family all lives somewhere other than where we are so it makes sending gifts easy. We use them online. It’s an easy platform for photos. We pull photos from our library, upload them and in seemingly no time, we have a lovely framed photo in a frame of our choosing that matches the home decor of the recipient, arrives in a well-constructed box, and includes a gift box with a note. The art pieces turned out great as well. Framebridge has become our go-to for everything from gifts to projects.

I've been using Framebridge for 10+ years – online and in-store at Cobble Hill and Houston – and have probably framed around 25 items at this point.

I like to go into the stores to actually see the frame options, and the staff are always helpful without being overbearing. Customer service has been great the few times I've needed it – a long time ago one of my posters was lost in the mail and they replaced it.

Most recently used the Farrow & Ball line for a bunch of old family photos and they turned out really nicely. Also love the American Hardwoods frames, the float mounting option, and all their linen mats.

I recently ordered two framed photos of my newborn son to gift to his Grandma and Nana for Mother’s Day - the frames arrived in days and were delivered in beautiful boxes. Overall the experience was easy and quick, and the frames are exceptional quality.

I’ve used Framebridge to frame a wide range of pieces that matter to me — my wife’s original artwork for our home, our wedding invitation and menus, and around 10 original works we’ve collected while traveling. The breadth of what I trusted them with should say something on its own.

The design and ordering experience made it genuinely easy to compare frame options across very different pieces, which matters when you’re trying to make ten travel finds feel cohesive on a wall. I ordered across mobile, desktop, and in person depending on where I was, and the experience held together across all three. Pricing was transparent and felt fair for the quality — affordable without feeling cheap.

A few pieces needed rework, which I’d normally see as a negative. But the team was upfront about what went wrong and why, and the final results were perfect. Honest communication on a custom product is more valuable to me than a flawless first pass. Turnaround was on time throughout. I’ll keep using them.

I love Framebridge. I’ve framed countless pieces for myself and as gifts over the years. I love that I can design something that feels genuinely unique each time. I used to use their mail-in service but have enjoyed seeing materials and dropping off my art in person since they opened stores. I’ll be a customer for life.

I love shopping at Framebridge for both gifting and my own home. Shopping at the Georgetown store is both fun and convenient. I recently got French oil paintings framed in the Farrow and Ball frame with matching mat. Can't wait to hang it in my home!

We’ve made a habit of trusting Framebridge with some little wedding gifts. We grab a cocktail napkin/matchbook/another item from the ceremony or reception and then have it framed to send along to the bride and groom. We’ve done this several times and it’s a hit. The quality at Framebridge is always great and makes such a great gift. I had a store open near us recently, and it’s even better than past experiences of online only.

Good service, they did a great job framing one of my pieces, then when there was an issue with my second piece, they made it right.

Multiple issues with my first order. My art was hung upside down, chipped frames (because they are cheap and chip when the wind blows), crappy hardware that ruins your walls, and they use some kind of plastic instead of glass. Looks visibly cheap like Ikea quality. And completely distorts reflections which makes it look even cheaper. I hung one of my pieces next to a window and had to take it down because of how distorted the plastic looks. Looks better in a room with zero natural light. I am sure after 1 move with these they’ll be trashed. Paid almost $800 for Amazon quality. Insane.

I've used Framebridge a few times now, and the results have been fantastic; easy to use, customizable, great quality and all. What brings me here is my most recent experience: I mistakenly uploaded the wrong photo to my frame. They sent me a second frame with the right photo free of charge and told me to keep the original as a gift. That's the kind of stuff that makes a lifelong customer.

I love Framebridge! I am a super fan and have recommended this company to all of my friends. They are so affordable, picking out a frame is easy, and the quality is good! If you've ever been to an in-person frame store, you know what an expensive nightmare it is. I am so glad Framebridge exists.

Horrible experience. Spent almost $700 on three pieces, one came back not the way it was ordered. It was sent back and its still waiting to be addressed. Not sure why no one cares and I have no timeframe as of yet. What a way to waste $ and give a gift thats not finalized. GO ELSEWHERE!!!

I trusted Framebridge with a valuable art piece, and they lost it. The experience has been extremely upsetting and disappointing. Beyond the sentimental and financial value of the piece, the lack of accountability and resolution has made this even worse. Customers should know that Framebridge's handling and tracking process is unreliable, and if you send them something valuable, you risk losing it permanently. I would never use their service again and strongly recommend others think twice before sending them anything irreplaceable. Despicable.

Compared to competitors they are pricey and I understand this but compared to the other reviews I had no issues with the frames in question delivery was right on time too

The maple wood frame was an excellent quality finish and looks fantastic quality wise they've held up extremely well

I know people have had mixed experiences with them. I used them to stretch and frame an oil painting and they did a great job. Very quick turnover and packaging was great. Also 40% cheaper than my local store (i live in nyc).

I would rate a ‘ZERO’ if possible. First of all the mat choices are only an ‘option’. The framer will ultimately pick what ‘ they think’ looks best…. ???…. Well then why am I ordering a ‘CUSTOM’ frame? Secondly, there are different mat colors to choose from, you just don’t have access to them as a customer but once they screw up and you call them out they are quick to let you know there are other mat colors and they will send you a copy of the color palette. HOW BASS ACKWARDS IS THIS?
DO NOT ORDER THE BRASS FRAME!!!!! You cannot SEE the writing, pointless.
I’ve ordered a dozen times from Keepsakee and wish like heck I would have stayed with them. The people at Framebridge are extremely nice but very puppeteer and their sponsors problems are never solved, They’re just postponed.
I asked for some credit because of number one the frame brass piece I had to have replaced and that was two trips back-and-forth to the trophy store, which is 60 miles round-trip each way plus the cost was $35. They gave me nine dollars and one penny credit. They just refunded the brass plate which they should’ve because it’s a piece of junk.
DO NOT, DO NOT, DO NOT use this company; poor quality, poor workmanship, poor organization. A lot of headaches come with ordering from this company.

Well ...

We got a gift.
We were expected to hang it.
The frame is tacky.
But we love the giver.
Unfortunately, the eejits at Framebridge made it so if we hung the dang thing it would be upside down.
Now we have to explain why it's propped up on a bookcase.

If you have a nice piece of art that you need framed, DO NOT USE FRAMEBRIDGE. We thought we were getting a good deal at $300, but the bottom line is you get what you pay for.

Our frame showed up with massive gaps in the corners (the pieces of wood did not sit flush against each other). The hardware connecting the corner mounting brackets looked like a kindergartener had screwed it in. You could tell that whoever did the work just didn't care.

Because we had a bigger piece of art, Framebridge gave us "corner brackets" to mount on our wall. These corner brackets are a nightmare to level, even though their YouTube instructions make it seem easy. Why Framebridge couldn't just install a nice, sturdy picture wire in is beyond me.

We sent an email with pictures explaining the shoddy work, and to Framebridge's credit, they offered us a free shipping label to return the frame and fix it for free. But, the hassle of having to re-pack and re-ship a nice piece of art to ensure it wouldn't get damaged in transit just was not worth it.

You are better off going to an in-person, professional framer than using Framebridge if you want to frame nice art. Honestly, you are probably also better off going to Michael's to frame a piece of art that is of lesser value.

Overall, we had a terrible experience with Framebridge.

We spent $350 on a frame and it has arrived back to us in very poor quality over nearly 2 months of waiting for the framing to be completed. We've had to send the frame back twice because of its quality. The first time it sounded like the frame was in bad shape and the second time there are clear glass bubbles or some type of black paint around the edge of the glass (rep at Framebridge told us that she did not know what caused it). I recommend do NOT go to Framebridge - not worth the money

Extremely expensive. Super delayed. Weak customer service. Just received an email that they are sending our framed piece back to the framer because there is debris in it. WHAT??? Find a local business. Support it. Don't waste $100s of $$ at framebridge.