Good quality bag with great colors, and it fits even the biggest laptops (without a case). However, because the bag is somewhat triangle-shaped when viewed from the back, there is still some spac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I am absolutely delighted with my new Francisbyfb It Girl Bag! ☺️ Made of 100% genuine leather, you can immediately feel it both tactilely and in the quality of execution. The material is soft, but a... See more
Company replied
I had an issue with my original bag, and the Francisbyfb team handled it so kindly and professionally. Boris was especially helpful and responsive. He made the whole process really easy and arranged... See more
Company replied
Just wanted to thank the customer service department. After UPS lost my parcel, the francisbyfb customer service went out of their way to locate my parcel and get it delivered. It did arrive after Xma... See more
Company details
Written by the company
Online fashionstore! De perfecte straight leg pants en laatste trends. Elke week een nieuwe drop.
Contact info
Freark damwei 36, 8914BM, leeuwarden, Netherlands
- Customerservice@francisbyfb.com
- www.francisbyfb.com
4.6
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved it
The bag came with an cute dog bag charm and looked great. I loved the bag and would 100%recommend! It came within 5 days from ordering.
April 16, 2026
Unprompted review
Advertisement
Perfect
Perfect
Beautiful bag and it arrived in only 3 days
I will definitely repurchase another bag
April 15, 2026
Unprompted review
Incredible costumer service
Incredible costumer service, quick delivery. The bag is very good quality and looks well made, fabric is soft and durable.
April 14, 2026
Unprompted review
It girl bag
De it girl bag is een mooie kleur en het is een goed formaat. Perfect voor school. Snelle levering
April 10, 2026
Unprompted review
It girl bag reviewww
I recently bought the it girl bag and honestly I’m so happy with it! It has enough space to fit my laptop, toiletries, school stuff and the small pockets inside are just perfect to put AirPods or money into🫶🏻
I think I will buy the smaller version of it too💗
April 10, 2026
Unprompted review
Advertisement
i am in love
Amazing i am in love it is very huge and the leather is nice
April 10, 2026
Unprompted review
the bag!!
the bag is absolutely beautiful made from high quality materials,the design is absolutely beautiful and timeless.i tried to find the perfect everyday bag for a very long time and this one does the job perfectly!!The delivery was really fast since it came in 6 days which also contains easter so it was just 3 working days and it was really fast since the bag came from italy to poland,it was packaged very neatly.I would reccomend everyone to buy this bag!!
April 8, 2026
Unprompted review
Love the bag, would order again
The bag and oganizer are just like in the pictures. Also I got a free bag charm! The order was shipped and came quickly.
April 6, 2026
Unprompted review
top quality and fast shipping
top quality and fast shipping! I love my new bag🥰
April 2, 2026
Unprompted review
Advertisement
I love this bag so much!
I love this bag so much!! It looks absolutely dreamy I took it to school and it EMEDIATLY gained everyone’s attention I also love the little keychain thank you Francis🥹❤️
April 1, 2026
Unprompted review
Lovee the bag
Lovee the bag, i literally have 3 at home and i would like to get them in every colour, PLEASE MAKE BRIGHT COLOURS like electric blue, turquoise, coral, hot pink and orange, baby yellow would be so cute tooo!!
April 2, 2026
Unprompted review
One of the best purchases!
I got the bag in the mail (3 days after placing my order) and upon unboxing it i just knew it was a good purchase. The leather is genuine and the seams very nicely done. The colour i got (Espresso) is super and it stores a lot of things! It definitely fits my laptop and a few books as well as a big folder while still having room for a little water bottle and a pouch for necessities. The care card it comes with is very helpful and comes in handy if it’s your first time purchasing real leather goods😊.
I will definitely be purchasing here again in the future and can recommend it!!
March 31, 2026
Unprompted review
Love it
Overall I love the bag and the shipping was fast, but I didn’t receive the baguette bag charm included in my order.
March 31, 2026
Unprompted review
Advertisement
Fast delivery and good quality
Fast delivery and good quality! The bag is sooo pretty, im in love
March 29, 2026
Unprompted review
perfect bag thank you’
March 29, 2026
Unprompted review
An excellent online store
An excellent online store. The website is clear, easy to navigate, offers a wide selection of products and provides fast delivery. Removing the delivery fee would make the ovetall experience even better
March 23, 2026
Unprompted review
My first large Francis bag is here
Just received my large off white bag! It is amazing! Exactly like the pictures and the quality is perfecr. The leather is great, the size and the bag has the perfect weight to carry it. Thank you Francis!
March 23, 2026
Unprompted review
Advertisement
The delievery was so quick and im so in…
The delievery was so quick and im so in love with this bag! The bag material is so nice and looks so cool!
March 23, 2026
Unprompted review
Such a great bag
Such a great bag! Its PERFECT for school, I wasnt able to find a bag thats big enough until I bumped into francis by fb such a good brand and I’m amazed by the design 💕😍. Shipping was really fast and only took 3 days 💗!
March 21, 2026
Unprompted review
this bag was amazing I absolutely loved…
this bag was amazing I absolutely loved it
March 20, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.