Fraser & Co Reviews 

186
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and prompt communication, often highlighting individuals who made their experience smooth and manageable. Many people found the service to be excellent, appreciating the efficiency and dedication in handling processes from initial viewing to completion. Reviewers frequently noted the quick response times and the overall ease of their interactions, with staff often going above and beyond to provide support and guidance. However, some people were dissatisfied with the overall service quality, describing their experiences as difficult or disastrous.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, prompt, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the speedy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with Nazim for a couple of years and he’s consistently let my flat quickly. He personally handles the marketing and viewings, and the property has rarely been empty. He’s responsive, keeps... See more

Company replied

Rated 5 out of 5 stars

Exceptionally good and reliable service. Robert went above and beyond what I was reasonably expecting. He was realistic and honest about how long it was likely to take and what the rent... See more

Company replied

Rated 5 out of 5 stars

Exceptionally good and reliable service. Robert went above and beyond what I was reasonably expecting. He was realistic and honest about how long it was likely to take and what the rent... See more

Company replied

Rated 5 out of 5 stars

Robert was extremely helpful and patient when showing us a property. He even came twice to make sure we had enough time to view everything and answer all our questions. Very professional and easy to d... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Administrator
  3. Property Investment
  4. Property Maintenance
  5. Property Management Company
  6. Real Estate Consultant

Written by the company

Looking for a top-notch London-based estate agency with a wealth of experience? Look no further than Fraser & Co. With over 28 years in the business, we have become experts in all aspects of the property market, including property sales and lettings, property management, new homes, and more. Our sales & lettings specialist teams have a wealth of experience and local expertise, making us the go-to choice for those looking to buy, sell, or rent property in London. At our estate agency, we specialize in helping buyers and renters find the perfect property in London. Whether you're looking for a spacious family home, a chic city apartment, or a stylish studio, we have something to suit your needs. We aim to make moving and investing in London property a seamless, five-star experience, with our award-winning team looking after your interests long after you've signed on the dotted line and unpacked the boxes. Find out where your next property could be. Find what moves you with Fraser & Co.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(186)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy and Proactively

Ms Clare has been exceptionally supportive and consistently takes proactive steps to ensure that every aspect of the process runs smoothly and is completed on time. It has been our great pleasure to work with her. She has assisted us from the initial purchase of our flats through all stages of snagging, and subsequently coordinated the decoration works and our move into the new home. In the end, she even helped us find our dream house and arranged for our apartment to be rented out. Without her dedication and professionalism, the entire journey would not have been so seamless.

May 20, 2025
Unprompted review
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Reply from Fraser & Co

Thank you, Ping! We're delighted that Clare could help you with everything from decoration works to finding your dream house. We’ll make sure she knows how much you appreciated her proactive approach. Thanks for choosing Fraser & Co!

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Rated 5 out of 5 stars

Clare Busby

Clare, always deliver outstanding service from start to finish. Her professionalism, responsiveness, and helpfulness makes a significant difference. I truly value her support and would highly recommend her to others.

October 28, 2025
Unprompted review
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Reply from Fraser & Co

Thanks, Iosif! We’re so glad Clare has been able to help you out from start to finish. We’ll let her know you appreciated her responsiveness. Thanks for choosing us!

Rated 5 out of 5 stars

Would like to take a moment to thank…

Would like to take a moment to thank Fraser’s and specially Gemma for the great work and swift action on letting out my property. Very professional and very well executed service. Thank you for your kindness and professionalism🙏.

March 1, 2026
Unprompted review
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Reply from Fraser & Co

Thanks for the review, Artur. It’s great to hear you had a positive experience with Gemma and our service. We really appreciate you taking the time to share your thanks. Best regards, the Fraser & Co team.

Rated 5 out of 5 stars

Great positive experience

A really positive experience with Fraser & Co! Pamela has been amazing from start to finish, friendly, professional and always quick to respond. She made the whole process so much easier for us and we felt really supported throughout. Would definitely recommend. 😊

March 26, 2026
Unprompted review
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Reply from Fraser & Co

Thank you for the fantastic feedback, Carolina! We’re so proud of the service Pamela provides at our City & Shoreditch office. It is great to hear that she made the process easier for you. We appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Just wanted to say a quick thank you to…

Just wanted to say a quick thank you to Gemma for all the work you’ve done managing our property. You’ve made everything really easy for us, and we’ve really appreciated how on top of things you’ve been.
It’s been great knowing everything is being looked after so well, and your communication has been spot on throughout.
Thanks again, we really appreciate it!

March 26, 2026
Unprompted review
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Reply from Fraser & Co

Thank you for the 5-star feedback! We’re very proud of Gemma and the work she does for our clients in City & Shoreditch. It’s great to hear that her communication and management have made things easy for you. We look forward to continuing to look after your property!

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Rated 5 out of 5 stars

We enquired for a property in London…

We enquired for a property in London and Remzi from Fraser & Co supported us with great care and speed.

Remzi is fast to answer any questions, is always available and very professional.

Thank you for supporting us in buying our first home.

March 23, 2026
Unprompted review
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Reply from Fraser & Co

Congratulations on your first home, Kevin! We are so happy that Remzi could be a part of this exciting milestone. Buying a first property in London can be a whirlwind, so it’s great to hear his speed and professionalism helped make it a smooth process. I’ll be sure to share your thanks with him. Wishing you all the best as you settle in!

Rated 5 out of 5 stars

Review of Fraser with Fajer

I had the pleasure of having Fajer as my property manager. She’s efficient, extremely helpful and prompt in dealing with matters.

March 1, 2026
Unprompted review
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Reply from Fraser & Co

Hi Dilipkumar, Thank you for taking the time to share your experience. We are so pleased to hear that Fajer has been providing you with efficient and helpful service. We pride ourselves on prompt communication, and I will be sure to share your kind words with her and the rest of the management team.

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with Robert from Fraser while looking for a rental property. He was patient, and always happy to answer our questions, no matter how small.
He made the whole process feel a lot less stressful and was genuinely easy to talk to and deal with. We really appreciated his help and would definitely recommend him to anyone searching for a place to rent.

March 6, 2026
Unprompted review
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Reply from Fraser & Co

Hi Sankalp, thank you so much for the kind words! We’re thrilled to hear that Robert made your search for a rental property such a positive experience. He’s known for his patience and helpfulness, so I’ll be sure to pass your feedback along to him. Enjoy your new home, and thank you for recommending us!

Rated 5 out of 5 stars

Responsive and professional

Pamela and the team at Fraser & Co were excellent throughout the rental process. They were very responsive and handled all my queries efficiently. It was a seamless and well organised process from viewing through to completion. I would happily recommend them to anyone looking for a property.

March 17, 2026
Unprompted review
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Reply from Fraser & Co

Hi Jason, thank you for the review. I'm glad Pamela and the team could help make your rental process smooth and well-organised. We appreciate you taking the time to share your experience.

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Rated 5 out of 5 stars

Pamela Traba was extremely helpful to…

Pamela Traba was extremely helpful to assist me in relocating from NYC to London. She took the time explain things I didn’t understand and make the viewing process easy for me.

March 17, 2026
Unprompted review
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Reply from Fraser & Co

Hi MS, thank you for the 5-star review! We're so pleased to hear that Pamela could make your relocation from NYC to London a smooth process. It's great to know she took the time to explain everything clearly and made the viewings easy for you. We will be sure to pass along your kind words to her. Welcome to London!

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient. I needed to move quickly and Fraser were able to accommodate my tight deadline and expedite the contracting process. They were sensible and responsive.

March 7, 2026
Unprompted review
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Reply from Fraser & Co

Hi Espresso, thank you for the 10/10 review! We understand that moving often comes with tight deadlines, so we’re thrilled to hear we could make the process smooth and efficient for you. It’s great to know you found the team sensible and responsive. We wish you all the best in your new home!

Rated 5 out of 5 stars

Robert was extremely helpful and…

Robert was extremely helpful and patient when showing us a property. He even came twice to make sure we had enough time to view everything and answer all our questions. Very professional and easy to deal with. I would highly recommend Robert to anyone looking for a trustworthy estate agent.

March 10, 2026
Unprompted review
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Reply from Fraser & Co

Thank you for the 5-star review! We agree that Robert is a fantastic asset to our team. We’re glad he could provide the time and information you needed during your viewings. Best of luck with your property search!

Rated 5 out of 5 stars

Excellent service

I have been with Frazer for few years, this time very prompt response in finding a decent tenant and credit goes to Rob Bizgan who really good with excellent customer service.

March 2, 2026
Unprompted review
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Reply from Fraser & Co

Thanks for the 5-star feedback! It’s great to hear Robert provided such excellent service in finding your new tenant. We appreciate your continued trust in us!

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Rated 5 out of 5 stars

Exceptionally good and reliable…

Exceptionally good and reliable service. Robert went above and beyond what I was reasonably expecting.

He was realistic and honest about how long it was likely to take and what the rent would be.

He actually got me a very good professional tenant within a week, just before Christmas!, which is incredible.

He was open about what fees they charge and the associated service. No pressure sales at all.

Robert also helped me quickly get a reliable trades person to carry out required repairs and liaised with the tradesman on my behalf at no additional cost

I would definitely recommend them and use them again myself when i need to.

December 16, 2025
Unprompted review
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Reply from Fraser & Co

Hi Arsalan,

Thank you so much for your thoughtful review! We are thrilled to hear that Robert exceeded your expectations, especially by securing a professional tenant so quickly right before Christmas. We pride ourselves on being honest and transparent about the market and our fees, so it’s wonderful to know you appreciated that approach. We’re also glad the repair coordination helped take a load off your plate. We look forward to working with you again!

Kind Regards, The Fraser & Co Team

Rated 5 out of 5 stars

Excellent viewings from Robert

Robert showed us around several properties, explaining each one in detail and with our priorities in mind. Recommended for excellent property portfolio and customer services.

January 19, 2026
Unprompted review
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Reply from Fraser & Co

Hi Dan,

Thank you for the five-star review! We are so pleased to hear that Robert provided such an excellent experience by keeping your specific priorities in mind during your viewings. We take great pride in our property portfolio and our commitment to tailored customer service. It’s rewarding to know that our efforts helped you explore the best options available. We hope to see you again soon!

Kind Regards, The Fraser & Co Team

Rated 5 out of 5 stars

Robert

Robert, thank you so much for all your help. Made the process so easy and convenient. Would highly recommend.

December 16, 2025
Unprompted review
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Reply from Fraser & Co

Hi Areeba,

Thank you for your kind recommendation. We’re glad to hear Robert made the process easy and convenient for you. We appreciate you taking the time to share your positive experience.

Kind Regards,
The Fraser & Co Team

Rated 5 out of 5 stars

Excellent company

Had a great experience with Fraser and Co in viewing, buying and after-care. They are fast to respond and communicate effectively. Omid has been particularly patient and helpful through the whole process - many thanks for your outstanding work.

December 8, 2025
Unprompted review
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Reply from Fraser & Co

Hi Yunzhe Li,

Thank you for your positive review. We're glad to know you had a smooth experience throughout the entire process and that Omid provided helpful support. We appreciate you taking the time to share your feedback.

Kind Regards,
The Fraser & Co Team

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Rated 5 out of 5 stars

Remzi Halil

Remzi Halil provided a great service in the sale of my property at Sky View Tower, London. The sale was completed on 25 November 2025.

December 1, 2025
Unprompted review
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Reply from Fraser & Co

Hi Amen,
Thank you for your review. It’s wonderful to hear that Remzi delivered a great service and helped complete the sale of your property at Sky View Tower. We truly appreciate your support and hope to assist you again in the future.
Kind Regards,
The Fraser & Co Team

Rated 5 out of 5 stars

Best Estate Agents in Town!!!

I have worked alongside Fraser and Co for many years now and I can highly recommend their services. Rob Bizgan, Yarina and Sam El Jani are nothing but professional Estate Agents and carry out their duties with the utmost integrity and treat every customer with 100% care and considerstion. They manage landlords and tenants to ensure everyone recieves the best customer service and nothing is too much trouble for this team. I will be recommending their services to all family and friends.

October 31, 2025
Unprompted review
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Reply from Fraser & Co

Hi Ardi,

We really appreciate you taking the time to leave such a positive review and for calling us the "Best Estate Agents in Town!!!" It’s excellent feedback to know that Robert, Iarina , and Sam provide service with the utmost integrity and care and that nothing is too much trouble for the team. We are committed to ensuring the best experience for every customer.

Kind Regards, The Fraser & Co Team

Rated 5 out of 5 stars

sam your amazing thank you for your…

sam your amazing thank you for your fast action to solved the problem

October 28, 2025
Unprompted review
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Reply from Fraser & Co

Hi Faek,
We're thrilled Sam could solve the problem so efficiently for you in Colindale. Thank you for taking the time to acknowledge their amazing work!

Kind Regards,
The Fraser & Co Team

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