Fraser Hart Reviews 

Tracy dealt with me I can’t say anything but good about her she was so professional and her customer service was excellent as I’d been to another well known jewelers got no help customer service was awful ,I’m very happy with the items I bought will definitely shop at Fraser Hart again

My experience was very rocky, if you place a special order make sure you leave a 12 week window as I was told 8 to 10 but it took 12. I had to purpose with a supplementary ring which I was told was a the right size it wasn’t it was 3 sizes too big. Once this issue had been escalated the experience improved especially when I switched from dealing with James, I then was mainly dealing with billy and the head of the company they were both absolutely brilliant about the situation and came to a resolution and now I’m engaged!

I've had my engagement ring since 2018 and my wedding ring since 2021. In 2021, the band of my engagement ring snapped. In 2022, a stone fell out of my wedding ring, after just over a year of wearing it. I was told that this had happened due to general wear and tear which I found an unacceptable excuse. At the beginning of this year, a stone fell out of my engagement ring and today, the band has snapped again. I've stopped going to Fraser Hart for repairs because I don't trust them at all.

My advice to anyone is to never buy jewellery from Fraser Hart. The quality is shocking.

Very helpful as usual did no book to have my ring cleaned but did it there and then

Excellent jewellers Shannon was incredible helpful and the whole team are friendly and always willing to help with any questions.

I have been buying family jewellery here for years. Service and knowledge is impeccable. Always come away something I get really excited about gifting to someone special. See you soon.

Sean at Chelmsford store was absolutely fantastic, extremely friendly and very knowledgeable and a great help with my purchase of a TAG watch . The other staff members were also lovely and really helpful with the bangle and necklace for my wife . Would highly recommend them and would definitely go back in the future

The team at Meadowhall are excellent and attention to detail and customer care comes across genuine and natural….

Took my wife’s engagement ring in for repair, from start to finish the service was excellent. Glad to have it back took no time at all. Thank you all very much.

Alisha Was very kind and helpful.

Saffron was polite, friendly and knowledgeable and made our experience of choosing my ring ready and enjoyable. A minor glitch in the collection of my ring was overcome by the free delivery within a specified time frame.
One very satisfied customer!

We have seen Karen previously this year when we bought some jewellery.
This week we purchased again. Karen provides a friendly and efficient service.

Great service Rod helped me choose and try on a range of watches. Happy with my purchase.

I took my Mont Blanc pen to be repaired and had such good service I had to leave a review. It came back as a brand new pen, and Lynne was utterly charming when I returned to collect it. Speedy, affordable and great service. Exactly what you should get in a luxury boutique. Thanks again!!

Went in today, Cardiff store, to look for wedding rings. We were dealt with by a lady called Fehmida. She was extremely polite and very helpful. She showed us numerous items and helped us make the right decision, no pressure was put on us to buy. I can't praise her enough. The store is well set out providing a lovely experience to shop in. I would highly recommend.

Another excellent purchase from Ronan at Fraser Hart Cambridge! It’s always a pleasure to be served by Ronan 😊

Every single person I have dealt with at Fraser Hart has been super helpful and where they couldn’t help (with a particular watch brand), they were quick to let me know they couldn’t help.
Recommend to anyone who values a local business like this, and who likes to deal with real people. They’re great.

I recently visited Fraser Hart in Glasgow while on holiday and ended up having one of the best in‑store experiences I’ve had in a long time. I originally only called in to try on a G‑Shock watch I’d been eyeing up, with no real intention of buying it that day. The lady who served me couldn’t have been more welcoming — genuinely friendly, patient, and happy to help without any pressure at all.

She let me try the watch on, talked me through the features, and made the whole thing feel relaxed. What really surprised me was that she even offered me money off, completely unprompted. That level of customer service is rare, and it absolutely made the difference.

I walked out with the watch on my wrist and a big smile on my face. If you’re in Glasgow and looking for great service, I’d highly recommend Fraser Hart.

Everything the staff &the whole ambience of the store & it was lovely & cool

Chain on necklace was knotted.