Fraser Hart Reviews 

Susan provided a very welcoming & knowledgeable experience without any pressure.

I had such a wonderful experience with Cagla at ONC. From the moment I arrived, she made me feel genuinely welcomed and taken care of. Her knowledge, professionalism, and warm personality made the entire experience truly special.

She took the time to help me find the perfect piece without ever making me feel rushed, and her attention to detail and customer care were exceptional. It’s rare to receive such personal and thoughtful service, and I truly appreciated it.

Thank you again, Cagla, for making my purchase such a memorable experience. I’m absolutely delighted with my new piece and look forward to visiting ONC again soon!

Susan at the Plymouth Fraser Hart store was extremely polite, greeted us with a smile as soon as we walked in. She took the time to listen to our wants and needs. matching my engagement ring to a suitable wedding ring that complimented it perfectly. Very professional and a pleasure to be served by her. Thank you!

Excellent customer service from Victoria in the Meadowhall store. Very attentive to my needs & helped me to choose a suitable watch for my grandson's 18th birthday. Had excellent product knowledge and talked me through a number of pieces. Excellent communication after sale too 5🌟

Craig Nutting at Fraser Hart in Worcester has handled a complaint with a watch manufacturer on my behalf. He was tireless in achieving the best outcome for me. I would recommend Fraser Hart to anyone for a professional, friendly and very efficient service.

I bought two Boss watches for an uncle and auntie for their 50 year wedding anniversary,I was sold these watches with a warranty longer than it was also Boss doesn't put a warranty card or form in the box which is not what the sales person told us these were no cheap watches as both me &my wife are pensioners as these where a present and the sales person new this and basically didn't care disgusting and disgraceful I've been trying to get hold but the phone rings of the hook also spoke online to a chat bot excuses excuses,and more excuses....

Raluca was very helpful with my fiancée and I while we picked out our wedding rings. We had hot drinks whilst we were sat down and were given a glass of fizz to celebrate our purchases. She and the rest of the team were also very good and patient with our one year old.

Daisy from the Bluewater store together with her store Manager were brilliant. No pushy sales and just wanting me to be happy with my purchases. There was a long wait to get rings resized however they kept be updated as time passed. Fraser Hart will definitely be my first point of call for anything jewellery related in future and I’ll have no hesitation in recommending them.

Absolutely fantastic. I even got champagne. Winning

Very friendly and very helpful staff.
Overall ended up leaving the store very pleased

Taylor at the Glasgow Arcade branch was so helpful and very patient with my indecisiveness. He contacted me when he said he would. Excellent customer service from Taylor

As always a pleasure to shop there,
They really know their stuff and are very easy to engage with and make it a real pleasure to go in there.

Tj was brilliant from start to finish with my questions .

Alongside helped with mo sorting out deals etc.

Good members of staff

The staff at the Bluewater store are so helpful and knowledgable. I have recently purchased a couple of pieces of jewellery as well as had a bracelet repaired. Definitely my go to jewellery store.

We returned to buy our wedding rings after having an incredible experience with Susan for my engagement ring. We were invited to the wedding fayre which was a great opportunity to not only look at rings but other local vendors. We were so excited to be seen by Susan again who was fantastic and knew what we wanted. It was fantastic to be seen by the same person who made our first experience so special and to keep the continuity. Susan took time to make sure each of our rings were perfect and what we wanted. Thank you so much Susan - our wedding journey has been so much better for your experience and part of it.

Excellent experience and service today from the Glasgow brand!

What top service from Callum at Fraser Hart, Meadowhall - he’s a credit to your organisation. Purchased a Longines Hydroconquest Limited Edition 2026 Commonwealth Games, had to wait for stock to arrive at the Store. Callum kept me informed throughout the waiting period and rang when the timepiece arrived. His customer service was excellent, so much so, that my Wife also purchased a pair of Diamond Earrings when we went to collect the Longines. First class - highly recommended.

Top quality service with a nice friendly touch.

This will be my London jeweller from now on.

We had such a lovely experience in Plymouth with help from Karen!
She made it so easy to sort our wedding bands on short notice. All staff were lovely and service was amazing.
Thank you so much!