Fraserscars Reviews 17

Just purchased my 3rd MG from Frasers and I can’t fault their service! My new MG 3 hybrid + is a dream! I was very nervous about switching from manual to automatic but the sales team were so helpful and explained everything for me. I would happily recommended Frasers as they provide an honest, reliable and friendly service. I’ll definitely be back. 😊

For learning,

Visited the showroom today and very disappointed with lack of engagement or even eye contact.

Looking at a MG Cyberster having a Merc SLC, potential target audience , and driven past front of the showroom in said vehicle to unidentified customer car park.

Appreciate a slightly busy showroom and not being dressed as probably expected but no eye contact from staff but facts are, no acknowledge they would be with me despite one representative appearing to be free with others busy with customers

Appreciate actual sales matter but experience of an interested opportunity coming on site and into your showroom leaves some learning.

Lessons - acknowledge the customer even with eye contact and saying will be with you shortly and importantly don't judge the book by the cover no matter how busy.

Think like your customer be like your customer and the rewards will be great!!!

Hope this constructive feedback will help.

Lost customer

BE

This is the second time I have bought a car from Frasers and once again I would highly recommend them. David and Wullie were very helpful and kind and I thank them again.

At minimum notice they sorted out my MG car problems extremely efficiently. I was very impressed by their service.

Massive thank you to the sale and service team, they have been amazing all way through, car had few small issues but the service team fixed them in no time, will definitely buy again from this garage and will 100% recommend to my friends and family, thanks again to Stewart from service team and Tony from sales team. Very professional team and very helpful. 5 star 🌟

Iv just bought my second MG Trophy Car from Frasers of Falkirk again. I wrote in my first review i would purchase from them again and true to my word I did. Im writing this review to say, I will be purchasing from them again and again and again. They're the best car company by far. Easy going no pressure, make you feel so comfortable and more importantly let you have all the time you need to make your own mind up regards a car, unlike other companies that follow you around pressuring you. I really recommend this car company, you will not be disappointed. David Lewis was the salesman twice round, with both my new cars i purchased. I cant hold this guy up any higher. Hes exceptionally great at what he does. He definitely chose the perfect career for his future ahead, well done to you yet again David, what a remarkable man you are, you have a way with words that no other sales man could pull off, and that in itself is an exceptionally good quality to have going forward, well done David👏👏 let's not forget the whole of the team at frasers of falkirk, well done to you all for all your hard team work, it couldn't be done without you all. 🤝 I take great pleasure in writing this review for you all, as it's well earned and well deserved. Im loving my beautiful big car today. It's an absolute pleasure to drive. I look forward to seeing you all in the foreseeable future for my next car. 🚘

No messing about, I didn't feel pressured. Tony was very helpful and it's the best experience I've had buying a newer car in over 20 years, would definitely recommend.

Got our new MG a few days ago. Very pleased with it and can highly recommend this dealership, especially David Lewis. Friendly manner and very helpful.

Absolutely shocking service from Fraser’s. Treated terribly, even though we are returning regular customers.Refused to honour the MG 7 Year warranty and proceeded to be abusive, argumentative and threatening in the dealership.

I would totally avoid at all costs!

Purchased a mg zs ev in January 2025. Awaited 3-4 months to ensure all after sales and any issues that possibly could arise were resolved. Purchase was quick, assisted by Tony and went through and car available post MOT after 10 days or so. Pick up day was assisted by David who explained all the quirks of the EV like kers, charging, cables, apps, types of chargers to first time ev owners. David really took the time and gave us time to fully understand how things worked. Had a little issue 8 weeks or so after purchase relating to windscreen washers which was resolved swiftly under warranty no questions asked. So far so good, good service, very informative, and honestly friendly and humorous. Would recommend

Can't thank the guys in the service department enough they went above and beyond for us today bringing the car to our house after our service as my husband was taken to hospital with a bad fall Thanks again it was really much appreciated

Dealing with David Lewis was one of the best experiences buying a car I've ever had.
Pleasant, honest but most of all a real down to earth salesman, i can't recommend them highly enough if you're looking for a car ..

Outstanding Performance from tony and the sales team would highly recommend these guys to anybody no hassle whatsoever

Bought a car in Feb 23
After short time exhaust broke and fell off , now rear brake cylinder has burst causing hardly any brakes as fluid leaking , 1person says brake cylinder are covered by the warranty another says there not and there would be a fee for them to look at it , should have learned bu the 1 dodgy car they sold me

Bought a used Mazda 6 at Frasers of Falkirk and exchanged my old car through a quick and efficient process. Whole process was made nice and easy. Everything done and sorted in under a week.

I Bought a new MG5 from Frasers of Falkirk because of their Trust Pilot record, their politeness, good communication and helpfully attitude confirmed their Trust Pilot record. They fitted me into a busy garage schedule to repair a small fault with the indicator relay.
The other review is not typical of Fraser cars Trust Pilot rating and I don't know why it has its own page separate from Fraser cars main Trust pilot page.

ABSOLUTELY APPALLED. We will never step foot in these premises ever again.
David Wishart, the owner, spoke to my partner (Ruth) in a totally unacceptable manner.
He gave her a ‘dressing down’ for all to hear. This took place outside the public entrance and he left her (in her own words) feeling ‘sick to the stomach’.
Here is the background to this situation and why Mr Wishart may feel he was entitled to humiliate Ruth. Ruth and I both purchased brand new MG HS Exclusives (automatics with adaptive cruise control) two years ago. Both cars came with a 7 year warranty. Ruth has driven her car on short journeys only and had never tried to use the adaptive cruise control on her car until very recently. I had used the adaptive cruise control on my car on many occasions as I do a lot of motorway driving. So one day we decided to take Ruth’s car on a long journey and whilst on the motorway I tried to operate the adaptive control but was unable to do so. The control unit looked different from the one on my MG HS so I was puzzled to say the least. Believing it was a faulty unit we booked it into Frasers at Falkirk, under the warranty, feeling confident they would rectify the problem. We attended the premises on Monday 13/2/22 where it subsequently transpired that the wrong control unit had obviously been fitted to Ruth’s car at the time of manufacture. Basically her car had been fitted with the cruise control for a ‘manual’ MG HS as opposed to the adaptive control unit for an automatic. The most puzzling aspect of this visit was that the ‘technician’ at Fraser’s initially had no idea the wrong control unit had been fitted. He decided that he would take us out for a test drive and demonstrate how to operate the ‘adaptive’ function of the cruise control and explain what we were doing wrong. Whilst driving Ruth’s car he tried to operate the adaptive control by pressing the arrow keys on the steering wheel. This made absolutely no sense and was totally at variance with the guidance in the operating manual. I tried to explain the correct operation but he was having none of it. He eventually said there must be a fault and drove us back to Frasers. He then obtained the support of another member of staff who examined Ruth’s car and stated that it was an older model that did not have the adaptive cruise control feature. This was absolute nonsense. Both failed to identify the fact that the wrong unit had obviously been fitted at the time of manufacture. I had never seen the interior of a manual MG HS so I examined the interior of one on the premises. It became immediately apparent to us both that a manual control unit had been incorrectly installed to Ruth’s automatic. Having pointed this out to them the sequence of events that followed baffled us to say the least and I honestly felt as if we had entered The ‘Twilight Zone’. David Wishart (the owner of Frasers) appears on the scene. From the outset he was arrogant and very confrontational. He stated that anyone could go on Ebay to purchase the part and fit it to Ruth’s car. He basically implied that at some time the original unit must have been broken off and replaced with an incorrect unit. He further stated that, at some time, the wrong part had been fitted to the car so he was not obligated to deal with it as a warranty issue. He went on to explain that he could only deal with it as a warranty issue if the part was faulty. He further said that we had to go back to the dealership in Newcastle, where we had purchased the car and resolve the issue with them. He then went on to say that, for all he knew, the dealership at Newcastle may have broken the original control unit whilst preparing it for delivery and replaced it with the wrong one. What really puzzled me is that modern cars now have computers fitted and they must be able to carry out all sorts of diagnostic tests. Surely Mr Wishart could have invoked some sort of diagnostic investigation to establish exactly when the incorrect control unit had been fitted? I have no doubt this will confirm the unit was fitted incorrectly at the time of manufacture. Also, the only Servicing Centre that the car has ever been to for a service is Frasers Cars in Falkirk!
UPDATE: Later attended Macklin Motors MG Dealer in Edinburgh. They carried out a swift investigation and identified that the wrong cruise control unit had been fitted at the time of manufacture. The unit has now been replaced under warranty and at all times we were treated with courtesy and respect.