KYC verification is horrible. Customer support gives the same runaround answer. Platform is solid, but KYC and redemption has been terrible. Will update when paid.
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See what reviewers are saying
Customer support specifically from FLORA was fantastic! Pleasant, knowledgeable, patient and all around nice! Thank you so much FLORA!
Company replied
Im still waiting on my redemption. They're relatively slow compared to other casinos. I had to send my info twice and keep on them. They say it's otw now. I will update and add another star if it land... See more
Company replied
The site has a great variety of games of all kinds. The customer service is amazing, super fast at responding and very helpful with explaining things.. The only thing I don't like is their daily bonus... See more
Company replied
Company details
Written by the company
FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Contact info
United States
- support@freespin.com
- www.freespin.com
You should know
3.7
Average
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Terrible payouts
July 31, 2026
Reply from Free Spin
Hello Dustin,
Thank you for your feedback!
We're sorry to hear the payouts haven't matched your expectations. All our games run on certified RNG systems, which means results are completely random and can't be predicted or influenced. Especially with the number of providers we have displayed on our website.
That said, we'd love to help you find games that might be a better fit for you. Feel free to reach out via live chat or email anytime, we're here 24/7!
Reply from Free Spin
Hello Robert,
Thank you for your feedback!
We understand this situation hasn't met your expectations, and we'd like to learn more about your concerns. In order for us to do so, please, reach out via live chat or email - we're available 24/7.
Reply from Free Spin
Hello Beth,
Thank you for your feedback!
If you need assistance, please, don't hesitate to reach out!
Reply from Free Spin
Hello Casey,
Thank you for your positive feedback!
In case you need assistance, please, don't hesitate to reach out!
Free spins casino is an exciting and…
Free spins casino is an exciting and fun place to play always coming in with unique play and free sc.
July 30, 2026
Reply from Free Spin
Hello Monte,
Thank you for your wonderful review! We're so glad to hear you're enjoying your time with us and appreciate our unique games and free SC offers.
If you ever need assistance - don't hesitate to reach out!
Reply from Free Spin
Hello Jovaughn,
Thank you so much for your feedback!
If you ever need assistance - don't hesitate to reach out to us via live chat or email, at support@freespin.com
8 days later..still no wire transfer
I’m starting to feel like this is a scam site.I redeemed my winnings 8 days ago..The documents verification process was approved the following day..My withdrawl disappeared from my account..on the same day..I opted to use the wire transfer method..8 days later..nothing..still waiting..A wire transfer takes a matter of hours to complete..this delay seems a bit suspicious to me..At this point, it seems a bit sketchy..But, when and IF, ( a big if)..the payout arrives, I will update this review..
July 29, 2026
Unprompted review
Reply from Free Spin
Hello Sharonda,
Thank you for your feedback. We understand your concerns and appreciate your patience.
Please note that our Billing team has already reached out to you regarding your redemption. Bank transfers typically take up to 5 business days to be completed after approval. Based on our records, today is the fifth business day, so your funds should arrive soon.
If there are any unexpected delays or if you experience any issues receiving your transfer, please don't hesitate to reach out to us. We'll be happy to assist you and investigate further if needed.
Scammer
I played on Friday night and won a bonus round in one of the games I was playing. The game wouldn't let me play the bonus round it just kicked me out the game completely. Talked to 5 different representative and was told that nothing was wrong on their end but they would send a message to development. I asked what about the money i lost and again they repeated that nothing was wrong on their end. I told them it's funny that I get to the bouns round and it want take me to the bonus. I tried playing another game I was able to play it but not get my bonus round. When I told them that I will be giving them a bad review I couldn't play any more games and I still had money to play. They did something to my account.
July 31, 2026
Unprompted review
Reply from Free Spin
Hello Sherry,
We're sorry to hear your experience hasn't met your expectations - that's not the experience we'd like to have with our customers. To look into this case further and clarify the details, we've requested the information. In the meantime, if you need any help, please join our live chat or email us at support@freespin.com.
Reply from Free Spin
Hello Michael,
Thank you for your feedback.
If you ever require help on any of the steps, please, don't hesitate to reach out, we are available 24/7!
Slots are rigged to the extreme.
August 2, 2026
Reply from Free Spin
Hello Brian,
Thank you for your feedback!
We'd like to highlight that outcomes in the games on our site are determined by random number generators, so results are entirely random. That said, going forward, we'd suggest reviewing the RTP of each game - this can help inform your choices and may improve your overall experience.
If you'd like any of the game suggestions, or require help in any other way, please don't hesitate to reach out to us!
Never got a winning hand in any of the…
Never got a winning hand in any of the games, id really give them a thumbs down, not a good website.
August 1, 2026
Reply from Free Spin
Hello Linda,
Thank you for your feedback!
We'd like to highlight that the outcomes in the games presented on our website are determined by random number generators, so results can vary a lot from person to person and session to session.
That said, we've taken a look and can see there have been a few solid wins along the way too. If you'd like to chat it through, our live chat team is on hand and would be happy to help.
Freat casino
July 30, 2026
Reply from Free Spin
Hello Tanya,
Thank you for your feedback!
If you need assistance, please do not hesitate to reach out, we're available 24/7!
Freespin FTW
Great Casino!! I play them all and freespin has been one of my favorites for months. The daily honus is meh but the sales are great and veeification was easy. Im waiting on my first redemption to go through but based on everything ive seen with freespin i have no worries.
July 31, 2026
Reply from Free Spin
Hello Julie,
We'd like to thank you for your feedback!
Good to hear Freespin's been a solid pick for you, especially since you're playing around at other places too.
As for the daily rewards, we'll definitely take your feedback into account. In the meantime, keep an eye on FunZone - there are some great offers coming your way. And if you ever need anything, don't hesitate to reach out!
Reply from Free Spin
Hello Samantha,
Thank you so much for your review!
We really try to make sure every player feels taken care of, so it means a lot to hear that came through in your experience with our team. We'll also deliver this feedback to your account manager!
If you ever need anything, please, do not hesitate to reach out, our support team is available 24/7!
I had an issue with a game and they…
I had an issue with a game and they took their time in explaining their side of the issue. Tho we have differences in opinion about the issue it doesn’t make it a bad experience. Things happen. What stood out is their great customer service.
July 29, 2026
Unprompted review
Reply from Free Spin
Hello Dezi,
Thank you for taking the time to share this, and especially for your understanding!
We know disagreements over how a game issue is handled can be frustrating, so we really appreciate you recognizing the effort our team put into walking you through our side of things. We'll try our best to continue improving our services.
In the meantime, if you need any support - you know where to find us!
This has got to be my 2nd favorite site…
This has got to be my 2nd favorite site to play at.. its loads of fun lots of payouts .. Great customer service. 24hour live help anytime for anything. Couldn't ask for better experience. And so everyone knows this site is legit.. its paid me several times ... Great place to play games
July 29, 2026
Unprompted review
Reply from Free Spin
Hello Daniel,
Thank you for your feedback!
We work hard to make sure help is always just a message away, so it's awesome to hear our support team came through for you. And honestly, hearing that we're your #2 favorite (we'll take it as a challenge to become #1!) means a lot.
In case you need anything, please, do not hesitate to reach out, our support team is available 24/7!
Reply from Free Spin
Hello Joe,
Thank you for your feedback!
We'd like to clarify that all of the games available on our platform use Random Number Generators (RNGs), which ensure that every game outcome is fair, random, and cannot be influenced.
If you have any questions or concerns, please don't hesitate to reach out to our support team, we are available 24/7!
Reply from Free Spin
Hello Jason,
Thank you for your wonderful feedback!
If you ever need assistance, please, do not hesitate to reach out, our team is available 24/7!
Did a crypto deposit
Did a crypto deposit, sent the solana to the address they gave me....they never credited the amount. So they stole my money and support is clueless and doesn't know what happened. STAY AWAY. I have the transaction and even showed them the successful crypto transfer and they did not credit the coins.
July 23, 2026
Unprompted review
Reply from Free Spin
Hello Cory,
Thank you for your feedback. We'd like to apologize for the inconvenience this has caused you.
We've looked into your case further and reached out to you directly regarding this matter. We appreciate your patience while we investigated the transaction and are committed to resolving any outstanding concerns.
If you have any further questions, please reply to our message or contact our support team - we're available 24/7 and happy to assist.
Longevity pays off
You don't give any real bonuses , on a consistent level, you give them once then cut them off , to greedy. Your better off giving a little something everyday instead of waiting for them to give more especially if there not winning, why go back? Right ? Give a little get alot , stop looking for the big payday , and make the people happy , in the long run you'll have more people playing on your site then anywhere else. Isn't that what you really want more stable more investment opportunities for others . That's the big money . So like I said give a little get a lot .
July 15, 2026
Reply from Free Spin
Hello Adam,
Thank you for taking the time to share this feedback - we really appreciate it.
Our goal has always been to ensure our customers feel valued, which is why we do offer rewards as gestures of goodwill. We also have our FunZone, full of surprises, which you're welcome to explore anytime.
We appreciate you sharing your thoughts, as it helps us keep improving the experience for our players and we'll be reaching out to you!
In the meantime, please, feel free to join our live chat or give us a call if you need assistance, our support team is available 24/7!
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