FreeTaxUSA Reviews 

After filing through Turbotax for 15 years and finally tiring of their nonstop upselling and rude customer service, I was looking for a new tax prep service in 2026. I first went to H&R Block and when I tried to downgrade (they stuck me into a premium option), they erased every single datapoint in my return. Hours of work gone and customer service was unavailable. They were like a clone of Turbotax.

I was pleasantly surprised by the ease of using FreeTaxUSA. The result of my return was EXACTLY THE SAME as H&R Block, and I literally saved over $100. It took me less than two hours to file my taxes and I'm done. No upsells. No delayed confirmations to sell you a Credit Karma membership, only efficient service. I am sure of two things: Firstly, many of the negative reviews here are from other competing companies. Word has gotten out that there is a better option. And secondly, H&R Block and Turbotax no longer feel beholden to the FTC or courts to stop their manipulative practices. In this kind of environment, FreeTaxUSA is a breath of fresh air.

Received letter from IRS that my banking info is invalid and needs to be fixed to proceed the payment, but all return transactions have been successfully done on day of file submission. So, tried to find a contact info and found that the website doesn't have any. In case THEY made an errors/mistake and you need to conversate to them; there is only one way to reach, you have to upgrade to Deluxe version :( . Also, the calculation IS NOT accurately. Added the same form into two different files and got two different results. Disappointed.

It’s tax season, and I ran into a big problem with FreeTaxUSA. Their app failed to identify Paid Family Leave (PFL) as non-taxable in California, which led to an incorrect tax calculation. I discovered the mistake by verifying my return with another app, which caught the error with no extra effort. I requested a free amendment, but they did not offer one, and now I’m reconsidering using them for future years.

Why on earth would an American taxpayer (with a fairly simple return, like the vast majority of us) use anything else? Just finished my 2025 return, and I found the FreeTaxUSA program clear, easy to follow, easy to understand, and accurate. Free for the Federal return; $15.99 for the state. How is TurboTax (about $130) any better than this? Answer: it's not. Try FreeTaxUSA.

Giving 3 stars because it was an easy to use fairly cheap service and they do back years. MY ISSUE(s): I did a friend's taxes for him - he got $1700 back combined S/F and roughly $45 in charges.

Odd, thing checked account today and deposit for $1024.66 which isn't the amount of the federal or state and certainly isn't both of them. Really not sure but PRETTY %99.98 sure it's them - SBTPGPG, LLC "Santa Barbara Tax Products Group" correct? his state was low around $289 all fees deducted should be about 1655.00 where's' the 600 and change and why would it come like that?

Edit - talked to my son who's 2024 I did on the site as well. He is missing $800!!

They tell me they don't support e-filing for form 1116 AFTER I pay...

Web site was OK, but program does not accept Oil and gas income and depletion from a K-1. K-1 calculations were incorrect. Otherwise I liked the program. Have to use expensive TurboTax.

I don’t think my taxes were filed correctly I now owe the irs more money and they’re going to garnished my wages I also thought my renters rebate was filed come to find out after it was too late that they don’t file them. Why would you have me upload it if you weren’t going to file it? Asked about it and all customer service says is it’s in the fine print.

After trying two other tax preparation websites that either claimed I didn't qualify or suddenly informed me they wouldn't file federal returns for Florida residents unless I upgraded to a paid version, I was becoming frustrated. By the time I found FreeTaxUSA, I had already entered my tax information twice and was not looking forward to doing it a third time.

Fortunately, FreeTaxUSA was exactly what I was looking for. The process was straightforward, easy to follow, and completely free for my federal return. I had a somewhat unusual tax situation despite having a relatively low income, but the software handled it without issue. Unlike the other sites I tried, there were no unexpected restrictions, no surprises, and no pressure to purchase upgrades.

Had I started with FreeTaxUSA first, I would have finished my return in about twenty minutes instead of spending nearly two hours repeating the same information on multiple sites. Within less than an hour of filing, I received confirmation that the IRS had accepted my return.

As it turns out, I had actually used FreeTaxUSA the previous year as well. I had forgotten until I visited the site and discovered my laptop had saved my login information. That was a pleasant surprise and probably says more about my recordkeeping habits than it does about the software. Needless to say, I'll be using FreeTaxUSA again next year.

I have used FreeTax several years for my federal returns (no state income tax in FL). It is not difficult and is comprehensive. FreeTax generosity allows additional returns for my family using my ID verification without inconveniencing them. I recommend 100 percent.

Was very easy State and Federal!
I Originally left a poor review because state requested more information from me. I thought it was a big deal.They just wanted a copy of my w2 form.

FREETAX SUCKS WONT LET ME INTO MY ACCOUNT

Using FTUSA for couple of years, never have this problem before. The system keeps declining the credit cards (4 different cards) to pay the state tax return fee for no reasons. I tried to use our debit cards and no different
Found the support provided to be useless, that what I got
from them:
Support 03/16/2026 3:09 PM
It looks like this issue is going to require further research. Please allow our team adequate time to look into it and respond back via the Support Center of your account. Have a wonderful rest of your day!
Support 03/16/2026 4:02 PM
Hello,

The reason you have been unable to make payment within our system using a credit card is because, on 4/1/2023, you used a credit card to pay for a NM State Return. A chargeback was then initiated (you or someone with access to your bank/card account disputed this transaction) on 4/5/2023 for that transaction. This chargeback costs our company the original $14.99, plus an additional $35.00 fee charged to us by your bank or credit card company. As a result, your ability to use or pay for our services by credit card has been disabled because of the chargeback that was initiated.

If you wish to rescind the chargeback with your bank, repay the initial charge of the items ordered, and reimburse us the $35 fee, we would be happy to reinstate full access to your account.
If this is something you would like to do, please respond to this message with the tax year you are trying access (to pay for or file). After receiving your response, we will remove the payment blocks from your account and we will send you a message to let you know that you should be able to log in to your account and navigate to the Order Summary screen to see the additional $35 Chargeback fee that we have added to your account. You will then be able to pay the $35 Chargeback fee in addition to the other product(s) you are trying to purchase.
We look forward to assisting you further.
Best Regards,
Alece
Customer Support
03/17/2026 12:18 PM
Hello. No one has access to my credit cards account except me and I did not disputed any transactions with income tax filed . Show me the proof and evidence of the claim you mentioned to me so I will reimburse the money you lost.
Thanks.
Hello,

Your email came to me in the Business Resource Team. I have listed the information we received from the chargeback. We were able to match the transaction only to your payment on the account you have emailed in through. In looking into your account, I can see what probably happened in 2023. It looks like you accidentally started a second account and filed your 2022 tax return in that account. then when you tried to file in this account, it was rejected because you had already filed in the other account. Of course, this meant you paid in both accounts. Our recommendation is to avoid this in the future, is to contact customer support and request a refund. We are here to help.

If you would like to pay with a credit card, please let me know and I can add the chargeback fee and remove the blocks.

Best Regards,
Becky
Business Resource Team
03/22/2026 3:43 PM
Thanks for your resound,

According to your email I had have 2 open accounts which I paid for it,
so you company own me money for double paying for tax return year 2022 filing on 4/1/2023
To make it clear that I did not find any records of disputed transaction with your company ever
and you did not show any proof and evidence to your claim.
So, please keep the overcharged money what I accidentally paid in 2023 and unblock payment
blocks so I'll be able to file my 2025 income tax plus state and pay $14.99 for it.

Best Regards,
TS
Support 03/23/2026 8:54 AM
Hello,

You would not need to pay for the State Tax Return again as it was paid for in the account it was accepted in. This account it was rejected in, it was refunded to you due to the Chargeback.

However, the $35 chargeback fee would be due to us in order to pay by credit card again. We are issued fees by Visa, Discover, MasterCard and AMEX every time a chargeback is issued. Usually much higher than $35. We are pretty strict on this policy of issuing this fee as it helps to keep product prices low for all of our customers.

In the future, if there is a question about a payment issue, I would recommend contacting customer support. We are happy to look into it and refund things like this.

Best Regards,
Becky
Business Resource Team

Hello,
They wanted an extra 35$ this is nt a service these guys r crooks. I wouldn’t recommend them to anyone who needs reliable tax software.

The IRS doesn't send checks out now but their site still show that they do. Now I have to set up an account with the IRS to prove who I am in order to give them my bank information. Freetaxusa won't even answer my emails. Will never use them again. Well I got an answer to my email and it says they didn't know about IRS not sending checks. Liars.

I started out loving this site, but before I finished it no longer lets me log in. It just keeps saying "Something went wrong with your login attempt. Please try again." Even trying "Forgot username or password?" doesn't help at all. There is no way to get past this. A tax preparation site that won't let even enter information isn't much help.

I had a problem receiving my refund after my return was accepted. I needed information or help with the problem but had no way to contact the company. I liked the way the tax was setup, but because I could not contact the company I might lose my refund. I would like a contact phone number. I don't have a smart phone or cell phone.

Horrible site, an company it only works if ur poor af and using w/2 anything else these guys are useless. Paid 100$ somthing for pro hepatitis ect and the just tell you it done go away. Wouldn't help me file for deductible on my car or even adjust their in house bull shit cus they wanted an extra 25$ this is nt a service these guys r crooks selling ur info.

I paid for FreeTaxUSA’s Deluxe Support expecting actual help, but all they provide is the same generic information anyone can find for free on the IRS website. When their own software caused an error in my return, support couldn’t explain it, couldn’t fix it, and couldn’t offer anything beyond copy‑and‑paste IRS text.

There is no real support, no troubleshooting, and no accountability for mistakes their system creates. I’m paying for a service that doesn’t exist. After filing with them for 10+ years when I finally need help I realize what a mistake using this company is.

I will never use this company again, and I wouldn’t recommend them to anyone who needs real assistance or reliable tax software.

I was trying out their software and I decided I didn't like it. I didn't file, but still got charged as if I had. It is also hard to get ahold of someone because they don't have a customer service phone number for issues like this.

Good tax USA