Freezone Reviews 

LIVE Chat support (Andrew Symonds):
Very helpful and knowledgeable. Although I think the Freezone system itself could be ALOT more user friendly, which would have resulted in me saving time and not even needing to contact the support service.

Andrew was great.
Freezone? Little bit unsure, but need to give them a chance...
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LIVE Chat support (Andrew Symonds):
Needed to contact to LIVE Chat support (Andrew) one more time, to sort one final issue, and must say the lad went way beyond what was expected in order to help us sort out the problem we had.

Everything seems ok right now and was done efficiently and professionally, genuinely appreciated, as without that support we could have been going around in circles for days!

Good job Andrew... :)
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I had a problem from a previous hosting company and Freezone sorted out all of my issues. My website was down and all of my company emails were not sending or receiving but within the hour Oliver Finn from Freezone had managed to rectify all of the issues and i was back to normal as if nothing had happened.

Many thanks Oliver.

For months we have had a dedicated server. Paid in full until next year. Plagued with the server crashing and DDOS attacks, the latest of which brought their entire network to a halt for hours with no way of contacting them we complained. Nothing happened so I prepared to move all our servers to a competitor.
Unfortunately I didn't do it quite quickly enough. The day before we were moving, Freezone, without any authorisation and mid-contract (and on a dedicated server) they deleted everything! They spent the morning telling us it was a network card error until they finally told us some hours later that they had formatted the server.
It has cost a lot of time and money, days of engineers time to restore our backups (Which fortunately we had for the most part) rebuilding sites on new servers and migrating domains and damaging our reputation with our clients.
We asked them to run undelete on the discs which they did and said there was nothing on them. They did send us the discs but not until a week later and to add insult to injury we managed to recover all the data!

THEY HAVE TOLD US THEY WOULD NOT COMPENSATE US, THEY CANNOT BE HELD RESPONSIBLE.
how can a company whether accidentally or not, destroy a customers server and then claim no responsibility. It's a joke
I would not recommend Freezone for any kind of hosting at all, they don't own a data centre they just resell, and based on my experience they clearly don't have the professionalism or knowledge to manage it properly.

I even asked for a refund from now until the end of the contract because we cannot possibly trust them and they have stated that it is not their company policy to give refunds.

I hope people give them a wide berth.

I have been with Freezone( used to be good) from the start 15+ years but as it looks in the last few months it is only downhill. Unreliable comes to my mind. e.g. Since Friday May 23rd no “live” customer support neither by phone nor via chat. Since last week you see on their Website ( if that is up): We are currently experiencing some problems on part of our network. There is a routing issue that our engineers are working to swiftly resolve. We endeavor to have all services back to fully functional soon…. Swiftly and soon seem to have lost their meaning, sorry guys if this continues for any longer I will have to move my 5 Domain package somewhere else. Don’t take a multi-year package with them as I did. You may loose out twice, no good service and you may not get what you have paid for N.B. Their answer phone states: ”…but our online chat is available 24hours..” I am afraid it is not.

It is beyond me how these guys are in business, so much downtime its incredible and absolutely no emails/nothing on their social media to say that their network has been attacked, you should be ashamed of yourselves, both you and your other arm Domain Express. 24/7 chat support is a lie too, its not anywhere near that. Please look at their facebook page 'freezone internet' to see how customer have been affected by the sheer lack of professionalism. No emails, no websites for hours if not days on end, stay clear they are cheap but 100% not worth a penny.

I have been using freezone for several years now for my company's website hosting, I have found their service extremely reliable and their support staff very eager to help out in all situations. Once I couldn't understand something and they literally remote helped me and setup my email client for me. I have never had any bad experiences with regards to customer services. I often recommend freezone to my friends and family.

We have been pleased with the customer service and after sales service and will recommend you to others